Room was clean and comfortable but there was no room service, food and phone available.
Worth the money but they charged extra 11 ringett per day as malaysian tax that I really don't know whether exists or not.
Wi-Fi was not working.
85
115
87
47
57
Andy From Aus
Sydney, AustraliaMeh
Reviewed 27 Apr 2019via mobile
Citin hotel is a dump, end of story. Mould galore and stiff mattresses and pillows left me sore the next morning. The staff are quite friendly but the room, no way would I recommend this hotel, at all
Wifi is good though....
Date of stay: March 2019Wifi is good though....
Trip type: Travelled solo
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6 - 11 of 391 reviews
gavvy B
2
via mobile
Room was clean and comfortable but there was no Wi-Fi, no room service, no food and phone available.
Date of stay: March 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
teck95
6
via mobile 
I’ve book a family connected room on 3 March to 8 March. Firstly, the hotel do not even have a lift and they expected us to carry our own luggage up and down and there is no bellman station at all. Secondly, the room I book consist of 1 queen bed and 2 twin bed but upon check-in, I got both rooms with 2 twins bed! The worst thing is the cleanliness and maintenance of both rooms are HORRIBLE AND DIRTY! The yellowish pillow are down with years of stain and even blood stain is on it! The floor has oil on it. The door double lock is spoilt, so it’s useless, it is easy for us to just kick it or bang it open! Aircon is on, but no cold air is filtered out, on it for 2hours and it is still the same hot room!
After looking at the standard of the room, we head over to the reception and wanted to have a room change but the receptionist told us that we got the biggest room but everything on the various hotels website photos does not even match 10% of the actual room. Staff is rude with attitude!
In the end, we decided to just change to another hotel nearby by just staying in the room for only 2hours for the entire booking. Cancellation policy and refund is negative from the hotel!
Overall, this is the worst hotel I ever check-in! Will not strongly recommend at all!
P/s: Only have the video tour of the whole room!
Date of stay: March 2019
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Chee95
Singapore, Singapore
52
We booked 2 rooms at this hotel. One of the bathrooms is ok, but another had a mirror that was really rusty. Both rooms are small and the towels provided had a smell to it. Not recommended if you are looking for comfort.
Date of stay: December 2018
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Ja_acma
Ampang, Malaysia
102
via mobile
The room is too small for family even the connecting room.A little bit dirty at the toilet and the mattress is too hard. No towel at the hotel when I want to make a call but the phone is not function at all. Not recommend at all for family vacation
Date of stay: September 2018
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RoadtrippersAsia
Penang, Malaysia
3547447
Had a quick visit to Langkawi and decided to go budget with Citin here in Kuah town.
Had a Standard Queen room with a window, room size ok - lighting was alright. The toilet is a bit small but water pressure was good.
Bed is comfortable although pillow a little light.
The air-conditioned was old and rather noisy.
The safety lock was destroyed - so you only have the key lock on the door.
The hotel does not have a lift - so if you got heavy bags, suggest staying on the 1st floor but they only have twin bedded rooms there.
No breakfast but there are food places within walking distance so no big deal.
Only paid a little under RM 60 for the room, so for that price - is ok la.
Sound proofing for the hotel can be improved - i got the room beside the main road so you can hear the sound of engine going by and the sound from the next room.
Room tip: If can maybe the 1st floor room if you have heavy luggage
Date of stay: August 2018
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