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Lily

Boutique hotel feel

5.0 of 5 bubblesReviewed 25 Aug 2024
Really phenomenal stay. I’m not normally a resort person. I had short time and wanted great spa which is what initially led me to stay here. I was really pleasantly surprised at the whole experience and was not ready to leave! It was more of a boutique hotel feel than a big resort— which is my preference for traveling! The rooms and food and grounds and staff were outstanding. Very personalized touch and everyone went out of their way to make your stay special and unique. The buffet breakfast was unbelievable and again I’m not normally into buffets. Would definitely stay there again and next time not during rainy season so I can enjoy it more!
Date of stay: August 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this review
Responded 26 Aug 2024
Dear Lily,

Thank you for choosing to stay at The Ritz-Carlton, Langkawi and for taking the time to leave us a lovely review.

We are delighted to hear that your stay with us was phenomenal. Indeed, our award-winning spa, with the only Hammam facility on the island, is known for its rejuvenating treatments, including signatures such as the Mandi Bunga and the Lulur Hammam experience.

We deeply appreciate your praise for our rooms and food. As you noted, our international buffet breakfast at Langkawi Kitchen offers a wide selection of dishes, in addition to our complimentary à la carte menu, which we are quite famous for around the island.

We are also thrilled to learn that you had the chance to experience the genuine care and comfort exemplified by our Ladies and Gentlemen during your stay.

We eagerly anticipate the opportunity to welcome you back to our serene paradise should your travels bring you back to Langkawi.

Best regards,
Mafalda Costa Tavares
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,269)
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Reviewed 24 August 2024

Special and unique experience with Ritz again . Staffs are friendly . F& B is too good at Grill bar. King oyster mushroom with Cashew cream was tooooooo good ! Definitely cooked with love ❤️ Amazing spa experience . Thanks to lady Zu’s hospitality and kindness .

Room tip: Do try Grill bar ‘s steak & king oyster mushroom with cashew cream . Hot stone spa is a Must try .
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruby L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 26 August 2024

Dear T1544AUrubyl,

Thank you for sharing your amazing experience at The Ritz-Carlton, Langkawi on TripAdvisor and choosing us for your recent holiday in Langkawi.

It brings us much joy to hear you loved your time with us, in particular the food at The Beach Grill. With a newly refreshed menu and boasting amazing views of the Andaman Sea, it is the best place to enjoy a meal with a view in Langkawi.

Our award-winning The Ritz-Carlton Spa is ideal for pampering yourself after a day in the sun, under the skilled hands of our therapists, and we will certainly pass on your kind words to Zu.

The Ladies & Gentlemen await your return so that we can create more indelible memories with you.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024 via mobile

Are you looking for a piece of paradise? Then look no further! The Ritz Carlton Langkawi offers everything you can expect from a 5 star luxury resort. Located within a plush rainforest, the rooms are tastefully decorated and very spacious. A buggy service is on offer 24 hours to bring you to the different parts of the resort, but we would often also just walk and enjoy the nature.
The pools and beach are fabulous and you get pampered and looked after from the moment you arrive til you leave your sun chair, truly.
The food at the restaurants (we tried Beach Grill, Langkawi kitchen and coco bar) was amazing and price wise you can compare it to an average European city.
The reception can help you organise activities and sightseeing outside the resort. For outings just download the Grab app (Asian Uber) it works very well and it’s super easy.
But what really makes the difference in this resort is the staff and all the people who work tirelessly to make your stay as comfortable as possible. I’ve rarely encountered such friendly, helpful and polite staff; and smiley! Thank you to Khadga for making our room a home away from home, you are the best! A shoutout goes to Que and Budi the activity staff (try the nature walk and sunset kajaking if you can). All the people around the family pool (you are so many) you are truly wonderful. We are very sad to leave after such a wonderful holiday.

Room tip: Use Grab to visit the island
Date of stay: August 2024
Trip type: Travelled with family
1  Thank kerstinm1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 26 August 2024

Dear Kerstin,

Thank you for staying at The Ritz-Carlton, Langkawi, and for writing such a meaningful review. Your words have truly warmed our hearts, knowing that you had a seamless and unforgettable experience while staying at our tropical paradise.

We greatly appreciate your kind compliments about our room, buggy service, pools, and beach. We take great pride in being located amidst a 10-million-year-old rainforest, and walking around on foot is indeed a good way to fully immerse yourself in and appreciate nature. You might even encounter some of our enchanting wildlife, such as the Dusky Leaf Monkey, eagles, hornbills, otters, and squirrels.

With three swimming pools – a family-friendly pool at The Beach Grill, an adults-only pool at Horizon, and a kids' pool at Ritz Kids – as well as our private cove facing the azure waters of the Andaman Sea, our natural retreat caters to all types of travelers seeking a nature-filled escape from the hustle and bustle of the city.

We are glad to hear that you enjoyed your meals at the lively The Beach Grill, the traditionally inspired Langkawi Kitchen, and the al fresco Coco Beach Café. On your next visit, we highly recommend trying Hai Yan, Langkawi’s only modern Chinese restaurant, and savoring its amazing delicacies.

As you noted, our Ladies and Gentlemen are dedicated to ensuring exemplary service, and Khadga, Que, Budi, and the team at The Beach Grill are wonderful examples of the genuine care and personalized service we strive to deliver. We will certainly pass on your praise to each of them, as they will be pleased to know they contributed to your memorable stay.

While we are also sad to see you leave, we are already counting down the days to welcome you back to our natural retreat. We look forward to the privilege of ensuring your next visit with your family is nothing short of extraordinary.

Best regards,
Mafalda Costa Tavares
General Manager

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Reviewed 23 August 2024

I recently stayed at this hotel and had an unforgettable experience. The whole stay was exceptional, thanks largely to the outstanding staff who went above and beyond to ensure our comfort. From the warm welcome at check-in to the attentive service throughout our stay, every detail was handled with care. The room was impeccably clean and well-appointed, and the amenities exceeded expectations. Special thanks to the staff for their professionalism and genuine friendliness, which made our trip truly memorable. Highly recommended!

Date of stay: August 2024
Trip type: Travelled with family
Thank Meander02704927179
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 26 August 2024

Dear Meander02704927179,

A heartfelt thank you for choosing to stay at The Ritz-Carlton, Langkawi with your family and for writing such a lovely review on TripAdvisor.

Your words resonate profoundly with us and serve as a testament to the high level of service excellence that we always strive to provide. We greatly appreciate your kind compliments on our rooms and amenities.

At our resort, we pride ourselves on delivering exceptional service with genuine care and comfort to all our guests. Knowing that our Ladies and Gentlemen contributed to making your stay unforgettable brings us immense joy.

We would be honored to welcome you back to our tropical paradise on your next visit to the island and hope to create more indelible #RCMemories for you and your family.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2024

We went on a family trip in Malaysia and later in Singapore. I can say that The ritz cartton in Langkawi was one of the best memories for us. The food was delicious, pool and spa very relaxing and beautiful scenery and ofc the lovely stuff always kind and cheerfull. We enjoyed the most our dinner and breakfast at the chinese restaurant Haiyan and ofc the fury friends , the monkeys 🥰🥰

Room tip: Must go place in Langkawi
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dream38761766833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 26 August 2024

Dear Dream3876176633,

Thank you for taking the time to share your wonderful experience at The Ritz-Carlton, Langkawi and we are thrilled to hear your family holiday in Langkawi was one of the best memories of your trip.

We're very proud of our natural surroundings, from the lush rainforest to the blue water of the Andaman Sea and our furry neighbors who call the resort home. With four distinct dining outlets catering to every guest's tastes, our culinary team is pleased to hear you loved our offerings, in particular the dim sum breakfast and a la carte dinner at Hai Yan, Langkawi's only modern Chinese restaurant.

Our award-winning The Ritz-Carlton Spa is certainly a haven of calm and our three pools ensure the whole family has an unforgettable time.

We look forward to welcoming you and your loved ones back to create more enchanting #RCMemories with us.

Best regards,
Mafalda Costa Tavares
General Manager

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Reviewed 20 August 2024

We had a truly wonderful week here.
From the moment we arrived to our farewell, we felt pampered and looked after.
One of our favorite place in the resort was the Beach Grill!
The level of service at this restaurant goes above and beyond any other resorts we’ve visited.
Special shoutout to Ms. Qistina who made us feel warm each time we were there to dine. Also not forgetting Ms. Sha who gave us amazing suggestions during the food order.
Thank you for the wonderful holiday and we will definitely be back.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BenedictR39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 21 August 2024

Dear BenedictR39,

Thank you for taking the time to share your amazing experience at The Ritz-Carlton, Langkawi on TripAdvisor, and it brings us much joy to hear your week-long holiday with us exceeded expectations.

The beautiful view of the Andaman sea coupled with the fresh catch of the day and international favorites at The Beach Grill is certainly not to be missed when visiting Langkawi, and we will certainly pass on your kind words to Qistina, Sha and the team, whose pleasure it was to welcome you to dine with us.

As our Ladies & Gentlemen strive to proceed a high level of service, filled with warmth and genuine care your feedback is a testament to their efforts.

We cannot wait to welcome you back to your new Langkawi home-away-from-home for more unforgettable memories.

Best regards,
Mafalda Costa Tavares
General Manager

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