It was a pleasant stay with Ritz Carlton Langkawi. The ambience here really helps us to relax and services are great. Really love that all the toiletries are made from recycled materials. We will definitely come back for our next vacation..
Dear Nomad20742757210,
Thank you for choosing and staying at The Ritz-Carlton, Langkawi and writing us a review on TripAdvisor.
We are delighted to hear that your overall stay, including our warm and personalized services, was great.
Thank you for acknowledging our efforts towards sustainability. In addition to using recycled materials, we also have a sea cucumber (locally known as ‘gamat’) nursery near the beach, where we work to preserve and repopulate this underrated hero of the ocean. Guests can observe them up close or even participate in the initiative and engage with our in-house marine biologist if they wish to learn more about these creatures and other sustainability efforts at our tropical sanctuary.
We look forward to the pleasure of welcoming you back to our resort should your travels bring you to Langkawi again.
Best regards,
Mafalda Costa Tavares
General Manager
Service is fantastic. Well taken care of.
Used their airport pickup which was a breeze. A lot of taxi operator swop down on arrival like hyenas. Luckily the hotel representative guided my away quickly to the awaiting transport. Abt 5-10mins drive away. Good for a relaxing trip.
Check in was done in an open air setting filled with nature. V pleasant.
Room was well maintained and designed with luxury amenities.
The adults only pool had an amazing infinity view of the ocean. Pool attendants were prompted in the service.
Ritz kids is a saviour for us parents where we could drop off our child for some relaxation time by ourself.
Breakfast was the wow factor for us. Some items were prepared on the spot, the staff told us we could go back to our seat first and assure us they will bring the food to us. But we did not even give them our table location but somehow they seems to know. Very attentive esp in a crowded setting. Impressive.
On the last night, my son fingernail was chipped after playing in room carelessly. The hotel promptly sent first aid trained staff over to assist, however the incident requires a doctor. They quickly arranged for a driver to bring us to a clinic despite being late at night and they did not charge us for the transport fees. Bearing in mind the incident happened with no fault of the property. We were very thankful for their prompt assistance in this matter.
Definitely one of the top nearby getaway for us. 👍
Dear reagen t,
Thank you for choosing The Ritz-Carlton, Langkawi for your recent family getaway and for sharing such a well-thought review on TripAdvisor.
We are delighted to learn that your arrival experience was nothing short of seamless. Our team takes immense pride in our lush, natural surroundings, which offer both tranquility and convenience, being less than 15-minute drive from Langkawi International Airport. We hope you enjoyed our welcome drink called Pemandangan Indah, meaning ‘beautiful view’, that perfectly captures the breathtaking scenery that greets you at our Arrival Lodge during the personalized check-in process.
We are grateful for your generous remarks regarding our rooms and the adults-only pool at Horizon, renowned for being one of the island’s stunning sunset-viewing spots. It brings us immense joy to know that you and your partner enjoyed a memorable experience while your child engaged with the fun activities at our Ritz Kids club.
We are also thrilled that you relished our international buffet breakfast at Langkawi Kitchen, which features a wide selection of dishes alongside our à la carte offerings.
Your affirmation that our service exceeded your expectations, especially the attentive care provided by our Ladies and Gentlemen, fills us with great satisfaction. Such feedback reassures us that our dedication to delivering personalized and warm service with genuine care and comfort is resonating and reinforces our commitment to crafting extraordinary experiences, making you feel at home at our resort.
We eagerly anticipate the opportunity to welcome you and your family back to our tropical sanctuary whenever your travels bring you to Langkawi again.
Best regards,
Mafalda Costa Tavares
General Manager
We had the most incredible experience at the Ritz-Carlton, Langkawi! From the beginning, you could tell service was their number one priority. With Titanium Bonvoy status, we had free breakfast, were treated with special gifts each day, and greeted by every member of the management team. I originally booked one of the Rainforest Deluxe King rooms. I used my nightly upgrade rewards and we were upgraded to the Grand Ocean Front Villa. It was the most beautiful villa we have ever stayed in. The room was immaculate and very spacious. We had a small issue with the air conditioning one night, but the engineering department was quick to fix it and we were given free drinks for the very slight inconvenience.
Not only was the property very nice, but what made the trip for us was the staff. Harraz at check-in and check-out was prompt, courteous, and made sure we had everything we needed. On check-out he gave us 2 RC hats and a thoughtful handwritten note after noticing that we had been looking at them at the gift shop. It was really this small gesture and touch that made us appreciate the staff going above and beyond. Karthik was so generous to us and made sure we were taken care of every single day. Niam, Mia, Ling Lee, and many others made the experience so much more enjoyable. The staff is really what made this a trip of a lifetime.
We spent most of our time on the property as we had been traveling around Asia the last two weeks and had wanted to just relax. The beach was very nice and spacious with plenty of beach chairs. Every now and then the staff would walk around with fruit, cool towels, or some other treat. They always made sure our water and drinks were full. The infinity pool at the Horizon Bar was beautiful. It was plenty big and adults-only so there was plenty of room to spread out. It was a very relaxing experience.
As far as the restaurants are concerned, we tried all of them except the Langkawi Kitchen for dinner. Breakfast is served in the Langkawi Kitchen and its a large buffet with every type of food you could think of. There's also a mimosa bar which made for a great start to the day. We really enjoyed our experience at the Hai Yan restaurant. Everything was cooked perfectly and the service was impeccable. We enjoyed watching the sunsets and the food at the Horizon Bar. You really can't go wrong at any of the restaurants on the property.
We're very thankful for everyone who made our vacation great, and we can't wait to come back to visit again!
Dear James Conlan,
A heartfelt appreciation for choosing to stay at The Ritz-Carlton, Langkawi with your partner and taking the time to leave such a meaningful review.
We are delighted to learn that you had an exceptional experience at our resort. Indeed, the benefits of being a Marriott Bonvoy member are many, and we are grateful to have had you and your partner as our esteemed guests. Thank you so much for your kind remarks about our Grand Ocean Front Villa, which is also the resort’s largest one-bedroom residence.
It is with great pleasure that we note your experience exceeded expectations, from the stunning villa to the personalized and warm service that reflects the Ritz-Carlton brand. The care and comfort of our guests are our highest mission, and knowing that our Ladies and Gentlemen contributed to making your stay unforgettable brings us great happiness. We will certainly pass on your praise to Harraz, Karthik, Niam, Mia, and Ling as they will be pleased to hear that their service touched you and your partner’s hearts and contributed to making your trip a once-in-a-lifetime experience.
We are privileged to be situated on this beautiful island, where our resort blends seamlessly into the surrounding ancient rainforest while being less than 15 minutes from Langkawi International Airport. Apart from our private cove facing the blue waters of the Andaman Sea, we also have three pools, the adults-only pool at Horizon, the family-friendly pool at Beach Grill, and the kids’ pool at Ritz Kids, providing convenience for every category of traveler to escape from the hustle and bustle of the city.
We greatly appreciate your kind words about our food offerings at all of our outlets - Langkawi Kitchen, The Beach Grill, Horizon, and Hai Yan, which are all listed among the top 10 restaurants in Langkawi on TripAdvisor. Each has its own distinctive features, making your dining experience unique.
We eagerly anticipate the pleasure of welcoming you back to your new home away from home, where we will create even more cherished #RCMemories for you and your partner once more.
Best regards,
Mafalda Costa Tavares
General Manager
Very nice place….selvia the room cleaner was making our welcome as good everyday.
The receptionist Ahmed and harraz even gave us good send off alhumdulilah
The breakfast was top notch as expected
The best resort in langkawi I suppose
Thank you
Dear Yusuf,
Thank you for choosing to stay at The Ritz-Carlton, Langkawi with your partner and taking the time to write us a review on TripAdvisor.
We are glad to hear that your overall experience was seamless and appreciate your compliments on our breakfast and the resort.
At our tropical paradise, we take immense pride in extending genuine care and comfort to our guests. Your kind words about the service provided by our Ladies and Gentlemen fill us with profound joy. We will certainly pass on your praise to Selvia, Ahmed, and Harraz, who will be delighted to know they contributed to elevating your stay.
Our Ladies and Gentlemen are already excited to welcome you on your next visit so that we can have the privilege of serving you again.
Best regards,
Mafalda Costa Tavares
General Manager
From the moment we stepped foot through the door (actually even before we checked in the staff reached out to see how they could assist us) until the minute we left, we enjoyed the amazing hospitality. The staff provided genuine wonderful and attentive service. The location and facilities are incredible.
Dear KC,
We are glad to hear that you and your family had an amazing stay at The Ritz-Carlton, Langkawi. Thank you for choosing us and taking the time to leave us a review on TripAdvisor.
We also appreciate your kind compliments on our location and facilities. We are fortunate to be situated on such a beautiful island where the resort blends into the surrounding nature, allowing guests to enjoy a sense of privacy for a tranquil stay, while still being conveniently located less than 15 minutes from Langkawi International Airport.
It fills us with great delight to learn that you experienced the genuine care and comfort provided by our dedicated Ladies and Gentlemen.
Although it is unfortunate that you experienced thunderstorms for most of your stay, rest assured that there are still many indoor activities to enjoy with us, such as Malay kite and batik painting, soap making, henna arts, and more.
We eagerly await your next visit and the opportunity to create more cherished memories for you and your family.
Best regards,
Mafalda Costa Tavares
General Manager
