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Alena L

Amazing paradise

5.0 of 5 bubblesReviewed 1 Oct 2024
This is an amazing beautiful place which I fell in love with from from the picture and all my dreams came true in reality. A huge territory, luxury service, staff who strive to make our holiday in this luxurious place even better, solving even the small requests. Separately, I would like to note Shen Ynn and Sara for their delicacy and unobtrusive care, and Yan for here cheerful conversations during breakfast. In this hotel we found both healing solitude and warm conversations.
Date of stay: September 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this review
Responded 1 Oct 2024
Dear alenal986,

Thank you for taking the time to share your amazing experience at The Ritz-Carlton, Langkawi on TripAdvisor, and for choosing our resort for your Langkawi holiday.

We are thrilled to hear we made your dreams come true, from the moment you entered our expansive and lush grounds that are surrounded by both the ancient rainforest and the Andaman Sea. With beautiful flora and many species of fauna who call our resort home, it is truly the best place for a relaxing getaway.

Our dedicated team of Ladies & Gentlemen is on hand to ensure your stay is nothing short of exceptional, and Shen-Ynn, Sara and Yan exemplify the personalized care and genuine service we seek to provide.

Should your travels bring you back to our lovely island, we hope to have the pleasure of welcoming you back for another healing and rejuvenating stay in your new home-away-from-home.

Best regards,
Mafalda Costa Tavares
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,263)
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Reviewed 30 September 2024

The pillows are quite fluffy. The pool was the right size, and right temperature - my gf learnt to swim in it! We enjoyed using the gym and tennis courts, and also loved the Malaysian hospitality.

Food was great and we were so well looked after by everyone in the resort. It was the best of times, it was the best of times.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Meander43411134597
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 1 October 2024

Dear Meander43411134597,

Thank you for taking the time to write us such a lovely review and choosing to stay at The Ritz-Carlton, Langkawi.

We are glad to hear that your overall experience was seamless and warm and you and your partner had the best time together at our tropical sanctuary. Your kind words about our plush pillows, delectable food, and our stunning facilities, including the serene pool, state-of-the-art gymnasium, and tennis court nestled in nature, mean the world to us. It is also wonderful to hear your girlfriend learned how to swim while at our resort and we hope you'll both enjoy more pool days with us.

Hearing that you experienced genuine care and comfort provided by our dedicated Ladies and Gentlemen brings us immense joy. It is undoubtedly our highest mission to ensure a warm, exceptional, and seamless experience for each and every guest.

We eagerly anticipate the opportunity to welcome you both back to our resort should your travels bring you back to Langkawi, so we can create more cherished #RCMemories for you and your partner.

Best regards,
Mafalda Costa Tavares
General Manager

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Reviewed 28 September 2024 via mobile

We had a perfect holiday at this beautiful hotel. 🏝️🥰
The fish dishes and smoothies at The Beach Grill were absolutely delicious. At Hai Yan, we enjoyed a course meal where every dish was beautifully presented and tasted fantastic, with impeccable service. The variety of cocktails and traditional food at Horizon made watching the sunset an unforgettable experience.

The staff at the hotel were all friendly and witty, which made our stay even more enjoyable. We would especially like to express our gratitude to ILIE and Sanjanaa for their smooth assistance during check-out. ❤️

Date of stay: September 2024
Trip type: Travelled with family
Thank HanollK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 7 October 2024

Dear Hanoll K,

Thank you so much for choosing to stay at The Ritz-Carlton, Langkawi, with your family. We truly appreciate you taking the time to share such a lovely review.

It fills our hearts with joy to hear that you enjoyed a perfect holiday at our tropical sanctuary. Your kind words about our culinary offerings at The Beach Grill and Hai Yan mean the world to us. We’re delighted that you had the chance to experience the breathtaking sunsets that Horizon is renowned for.

It is our great honor to have been a part of creating unforgettable memories during your staycation. We will be sure to pass on your heartfelt praise to Ilie and Sanjanaa, who will be thrilled to know they contributed to your exceptional experience.

Our Ladies and Gentlemen are eagerly looking forward to welcoming you and your family back to our little slice of paradise whenever your travels bring you to Langkawi. We can't wait to create more cherished memories together!

Best regards,
Mafalda Costa Tavares
General Manager

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Reviewed 18 September 2024

Lovely place and wonderful staff members, can’t remember all the names but all of them provided us with world class service from front desk, breakfast and dinner, buggy service to housekeeping. We love how the resort preserves the surrounding nature and we enjoyed our stay very much.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank my6600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 19 September 2024

Dear my6600,

Thank you for staying at The Ritz-Carlton, Langkawi and leaving us a lovely review on TripAdvisor.

We deeply appreciate your compliment on our tropical haven, which is built to resemble a modern Malay kampong, with deep respect for the land and the ancient rainforest in which we are situated. Hearing that you enjoyed your stay and experienced the genuine care and comfort from our dedicated Ladies and Gentlemen fills us with profound joy. Your compliments will be tenderly conveyed to them.

We would be honored to welcome you back to our resort should your travels bring you to Langkawi for another unforgettable stay.

Best regards,
Mafalda Costa Tavares
General Manager

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Reviewed 16 September 2024

Wonderfully landscaped property with a great beach and horizon view, the RZ Langkawi is a gem. Food and beverage provisions are superb, and the general care and hospitality offered by the staff is a treat.
The rooms are excellent, with all mod cons, and there are enough activity options on the estate to keep one occupied no matter how long you stay. Thoroughly recommended

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mediageezer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 19 September 2024

Dear mediageezer,

Thank you for choosing to stay at The Ritz-Carlton, Langkawi with your partner and spending your time to write us a review on TripAdvisor.

We are truly delighted to hear that your experience was both seamless and excellent. Our dedicated Ladies and Gentlemen are deeply committed to your well-being, striving to provide unparalleled service with genuine care and comfort to all of our beloved guests.

Thank you for your kind words about our stunning property, thoughtfully designed to harmonize with the 10-million-year-old rainforest. Each structure is inspired by the rich tapestry of Malaysian culture and heritage, reflecting our reverence for the beautiful land that surrounds us. We are also grateful for your lovely remarks about our delectable cuisine, elegant rooms, and thoughtfully curated activities, whether they take place in the great outdoors or within our serene indoor spaces.

We eagerly anticipate your next visit and the chance to create even more treasured #RCMemories for you and your partner.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2024

We had an amazing time at the Ritz-Carlton, Langkawi. The staff were incredibly welcoming and helpful throughout our stay.

The rooms were neat & very comfortable.
And from the beginning, you could tell the service was their number one priority.
As we reached to the shop area, we were greeted by one of the staff, Q. She assisted us to Langkawi Kitchen for breakfast.

At the Langkawi Kitchen, we were assisted by Nurul. She gave us a buffet tour. Not to forget the other staff; Olivia, Faiz, Atikah. The breakfast buffet was delicious with a wide variety of options. We enjoyed it!

The horizon & the beach grill area was fantastic, and the staff were always smiling and ready to help. Thanks to Canedy, Sufian & Syukri.

Not to forget the buggy drivers; Akmal, Syahmi and others for giving us a ride inside the resort whenever we requested. Can't wait to come back!"

Date of stay: September 2024
Trip type: Travelled with family
Thank Dream31937262824
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 13 September 2024

Dear Dream31937262824,

Thank you so much for choosing to stay at The Ritz-Carlton, Langkawi with your family and spending your time to leave us a review on TripAdvisor.

We are delighted to hear that your recent stay with us was amazing. We extend our heartfelt gratitude for your generous compliments regarding our spacious and inviting rooms, as well as our hearty breakfast buffet at Langkawi Kitchen, the vibrant ambiance of The Beach Grill, and the breathtaking adults-only pool at Horizon.

At our tropical sanctuary, we take immense pride in delivering warm, exceptional, and personalized service to our guests. It brings us great joy to know that our dedicated Ladies and Gentlemen made a significant impact on your stay. Your kind words will be tenderly conveyed to Que, Nurul, Olivia, Faiz, Atikah, Canedy, Sufian, Syukri, Akmal, Syahmi, and the rest of them. Their unwavering dedication and passion have been integral to the magic of your stay, and I believe they will be thrilled to hear your praise directly.

We eagerly anticipate the pleasure of welcoming you and your family back to our natural haven, where we will craft even more cherished #RCMemories for you and your family in the future.

Best regards,
Mafalda Costa Tavares
General Manager

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