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TrailBlazer727393
Lille, France

Amazing

5.0 of 5 bubblesReviewed 6 Nov 2024
Good evening 🫶🏼☀️
We really want to thank you for the welcome, the special attention you pay to your customers !
The joy and love you gave us, it was for us one of the best trips of our life ! 🤍🌴
We leave the Ritz Langkawi with incredible moments and memories in mind !
Thank you especially to the lingerie service for decorating our room !
Thank you to the Langkawi Kitchen team for the incredible dinner last night on the occasion of our wedding anniversary, and a big thank you to Daniel from the grill pool for being so caring and so smiling during our moments at the pool and at the beach!
Mr Amine and Ms Dounia 💕
Date of stay: November 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this review
Responded 6 Nov 2024
Dear Mr. Amine and Ms. Dounia,

Thank you for celebrating your wedding anniversary at The Ritz-Carlton, Langkawi and we are overjoyed to hear our genuine care and personalized service touched your hearts, resulting in one of the best trips of your life.

It was our pleasure to celebrate such a momentous occasion with you, from the in-room decor by our Housekeeping and Laundry team, to dinner at Langkawi Kitchen and relaxing by our Beach Grill family pool and on our private beach. We will certainly pass on your kind words to the teams from Housekeeping, Laundry, Langkawi Kitchen, Beach Grill and Daniel, who will be thrilled to hear they made a positive impact on your stay.

We hope this is the first of many more stays to come, as we would love to welcome you back to our slice our paradise to create more cherished #RCMemories with you.

Best regards,
Mafalda Costa Tavares
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,269)
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Traveller rating
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Reviewed 5 November 2024 via mobile

One of the most luxurious stay,
Staring from Villa, one of the best ocean villa
Apart from the property it’s the people who made the stay comfortable
Starting from
Mr Inteqam the guest relationship manager

Chef Shafiq @ Langkawi Kitchen for serving the delicacies with love.

Rahim, Our go to guy for going around the resort and city.

SPA was nothing short of magical healing place .

ILIE @ Lobby for the smooth check in and check out experience.

@Horizon the place to be, one of the most serene place to visit at night and the cocktail they serve … is wow

@ritz kids our kiddo enjoyed to the fullest at kids club and every where around the property.

Special mention again for Inteqam for being the best Guest Relationship manager I have ever interacted with.

Will be coming back soon to the same place for sure.

Date of stay: November 2024
Trip type: Travelled with family
Thank parvbhugra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 5 November 2024

Dear Parv B,

Thank you for choosing to stay at The Ritz-Carlton, Langkawi with your beloved family and leaving us a review on TripAdvisor.

It brings us so much joy to hear that you had a seamless experience at our tropical sanctuary. We truly appreciate your kind words about our Beach Villa, with its direct beach access, private pool, spacious sundecks, intimate pavilion, and the beautifully landscaped atrium that adds a unique touch to your stay.

We are also absolutely delighted that you had a magical experience at our spa, as well as at Horizon, where the combination of amazing cocktails and stunning sunsets creates such a special atmosphere. It warms our hearts to know that your children had a wonderful time at Ritz Kids as well.

As you’ve so kindly mentioned, our Ladies and Gentlemen always have your best interests at heart, striving to provide exceptional service and care to each guest. We’ll be sure to share your generous praise with Intigam, Chef Shafiq, Rahim, and Ilie as they will be overjoyed to know they played a part in making your stay even more memorable.

Our Ladies and Gentlemen are already looking forward to welcoming you and your family back to your new ‘home away from home’ should your travels bring you back to Langkawi.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

We had a wonderful family 4-day holiday in the beach villa at Ritz Carlton Langkawi recently. I would like to compliment the staff who made our recent stay so excellent - the breakfast team at Langkawi kitchen, the crew at the Beach grill, the friendliness of the buggy team, the responsiveness of the front desk and everyone who made an effort to make us feel welcome and at home. The yoga instructor Budi gave us our entire family a great class. Keep up the good work!

Date of stay: October 2024
Trip type: Travelled with family
Thank Nomad408926
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 4 November 2024

Dear Nomad408926,

We are grateful to have had you and your family at The Ritz-Carlton, Langkawi. Thank you for choosing to stay with us and for leaving a wonderful review on TripAdvisor.

It brings us great pleasure to hear that you and your family had a wonderful stay, especially after experiencing the genuine care and comfort from our Ladies and Gentlemen. We will certainly pass on your praise to each of them, who will be excited to know they contributed to elevating your stay. We also hope that you'll be able to experience another yoga class with Budi, or some of our signature activities such as RitzVenture which are perfect for families seeking a unique outdoor adventure.

We eagerly anticipate the pleasure of welcoming you back to our natural retreat, where we will create even more cherished #RCMemories for you and your family.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2024

My wife and I are titanium for life and platinum bonvoy members respectively so weve been to a few Marriott properties! Mafalda your team are the best. It was our wedding anniversary and the level of care from your staff was amazing. Jenni, Quyyan, Eric, Iqram, Anton and the whole team were spectacular. You dont often make friends with the pastry chef but my wife shared her secret recipes with Ben. Thanks to you all. It was special

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Alfonso D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 4 November 2024

Dear Alfonso D,

It is such a great honor to have you and your lovely wife at The Ritz-Carlton, Langkawi. Thank you for being loyal Bonvoy members, as well as choosing to stay with us during your wedding anniversary and for writing a wonderful review on TripAdvisor.

We are thrilled to hear that your experience with us exceeded expectations. Your review is a testament to our Ladies and Gentlemen’s dedication to providing the finest personal service for each guest, ensuring a pleasant stay and creating lasting memories.

We will certainly pass on your praise to Jennie, Qayyum, Eric, Iqram, Anton, and the rest of our Ladies and Gentlemen, as they will be pleased to have contributed to making your stay special. Chef Ben was delighted to make your acquaintance and was very happy to learn your wife's secret recipe!

Your feedback means the world to us, and we’re already counting down the days until we can welcome you and your wife back to our little slice of paradise to create even more #RCMemories together.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2024 via mobile

Lovely experience at Villa Kenari, especially with the ever friendly and attentive Sara who takes care of us during our stay, as well as the rest of the team who assisted along the way.

Arrangements were made in a timely matter and all our requests fulfilled. Not to mention that they babysit our kids for half day and kids had a lot of fun!!

Will surely come back again 😊

Date of stay: October 2024
Trip type: Travelled with family
Thank AKHC33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 4 November 2024

Dear AKHC33,

Thank you so much for choosing to stay at The Ritz-Carlton, Langkawi, with your family and for taking the time to write us a review on TripAdvisor.

We are delighted to hear that you enjoyed your stay in our two-bedroom Villa Kenari. We hope you and your family had a wonderful time enjoying the resort’s largest private pool.

It truly warms our hearts to know that you experienced the personalized service and genuine care from our Ladies and Gentlemen. We will certainly pass on your praise to Sara and the rest of the team, who will be thrilled to hear your feedback.

We would be honored to welcome you and your family back to our tropical paradise should your travels bring you back to Langkawi for another wonderful stay.

Best regards,
Mafalda Costa Tavares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2024

The Ritz Carlton Langkawi is truly exquisite and a gem of a resort. Surrounded by the beauty of nature and set up in the most elegant manner in design and comfort, our wonderful vacation experience was enhanced by the outstanding service provided by every level of service staff! Thank you for the wonderful hospitality😍😍😍😍😍✨✨✨✨✨✨

Date of stay: October 2024
Trip type: Travelled with family
Thank Passport21754316814
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mafalda Costa Tavares, General Manager at The Ritz-Carlton, Langkawi, responded to this reviewResponded 21 October 2024

Dear wani,

Thank you for choosing to stay at The Ritz-Carlton, Langkawi with your family and leaving us a wonderful review on TripAdvisor.

Hearing that you felt at home during your stay with us truly warms our hearts. We are so grateful for your kind compliments about our resort. Our team takes immense pride in our lush, natural surroundings, where the resort harmoniously blends with the ancient rainforest and the Andaman Sea, providing a serene and private retreat just 15 minutes from the airport.

We are equally proud of our commitment to delivering exceptional service with genuine care and comfort. Knowing that our Ladies and Gentlemen played a part in making your vacation wonderful fills us with profound joy.

We cannot wait to welcome you and your family back to your ‘new home away from home.’ We look forward to exceeding your expectations once again and creating cherished #RCMemories that will stay with you for years to come.

Best regards,
Mafalda Costa Tavares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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