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jccoffey
Melbourne, Australia

Coming back back (home) to Temple Tree

5.0 of 5 bubblesReviewed 25 Aug 2024
I have been returning regularly to my favorite Malaysian Island since 2011, when my daughter and I first visited Langkawi, and Pantai Cenang, and stopped for lunch at Bon Ton, next door to Temple Tree, to meet the cats, dogs and the owners of course, Neryl and Alison. So many happy memories!
I have visited both resorts often, and loved them both, but over the last few years, I've stayed more regularly at Temple Tree after it changed hands and received a major upgrade! I have experienced almost all the antique Malay villas at Bon Ton and the Heritage Houses at Temple Tree, each with its own special character, heritage and history. Although I'm yet to try out the new party venue, Straights House, originally the reception area and restaurant, my favorite would have to be Colonial House!
I stayed in Colonial 3, a spacious and comfortable upstairs room (above an amazing entrance hall) with separate bathroom (and wooden tub) and a balcony for gazing out over the beautiful tropical grounds, while enjoying a leisurely morning cuppa, before wandering across to indulge in a delicious breakfast at Paloh, and a cooling swim in the pool. Then perhaps a stroll to the nearby beach or a massage at the new Spa. As the sun sets a cocktail or beer at Happy Hour, and maybe dinner at Paloh , Nam at Bon Ton or in Pantai Cenang. Perfect!
But what I love best about Temple Tree are the staff. So attentive, kind and helpful - from the lovely ladies who make up the rooms to the wonderful admin, including Fauzan, who always answers my questions so promptly. Special thanks must go to all the bar staff, including our Mexican (?) Pedro, and the amazing Minnie and Mas! Will miss you all so much!!
Date of stay: August 2024
Room Tip: There are some cats who wander the property. but they are very well behaved and won't enter your...
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this review
Responded 2 weeks ago
Dear Valued Guest
Wow—thank you so much for your touching and beautifully detailed review! We’re deeply honored to have been a part of your Langkawi memories since 2011. It’s wonderful to hear how much Temple Tree, have meant to you over the years, and we’re so happy you continue to feel at home with us.

Your description of Colonial House, the peaceful mornings on the balcony, the delightful breakfasts, and the relaxed afternoons by the pool truly capture the essence of what we strive to offer. It’s also fantastic to know that our team, including Fauzan, Pedro, Minnie, and Mas, helped make your stay even more special. They will be thrilled to hear your kind words!

We look forward to welcoming you back again soon to your home away from home. We hope you get the chance to try Straights House next time, and of course, we’ll be here to make sure your next stay is just as perfect as always.

Warmest regards,
Irene Vairo
Resort Mananger
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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8 - 13 of 77 reviews
Reviewed 11 August 2024

As a couple we went to the Temple Tree Restaurant several days back and the experience was very good hence we decided on taking two local friends there.
It was an unmitigated disaster from start to finish and thoroughly embarrassing.
On arrival we proceeded to the bar trying to check-in but the girl behind the bar could not hear a word we said due to the excessive volume of what one would loosely describe as canned "music". It was a nauseating din.
We made our way out of the bar area trying desperately to find an area where we could escape the cacophony eventually finding a corner that provided reasonable sanctuary. Once we had kicked away the cigarette ends and two used tissues from the floor under the table at last we sat down and could mercifully carry out a conversation.
We conversed for some time until realising that in order to get served you had to wave, shout or otherwise signal to catch a waiters attention. With that eventually achieved we ordered our dinner, two of the party wishing they had not done so.
One dinner was meant to have chicken with it. To be fair it did but after removing the bone the amount of meat left might, but only just, have filled a small egg-cup.
Another dinner boasted beef. It was clearly stewing steak that could have done with many more hours to render it fit for mastication. Even if that operation had been carried out it certainly should have been accompanied by a Hazardous Warning for those with Dental Bridge Work. It may have been appreciated by a Dobermann or even an Alsatian but that is where it ends.
The litany of disappointments seemed endless and it was such a relief to leave there before one fell into a deep, embarrassing depression.
It should be a quiet restaurant in pleasant surroundings where people can converse and contemplate unhindered by non-stop, shortcomings. Not a place akin to a discotheque pumping out a din through cheap amplifiers accompanied by food that would shame a Transport Cafe.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank davidgE7022SQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this reviewResponded 12 August 2024

Dear David

Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the disappointing experience you had during your recent visit to Paloh Restaurant & Bar. It’s clear that we fell short of the high standards we strive to maintain, and we are truly sorry for the inconvenience and embarrassment this caused.

Your comments regarding the noise level, cleanliness, service, and food quality are deeply concerning, and we are addressing each issue with our team to ensure such lapses do not happen again. We value your feedback as it helps us to improve and provide a better experience for all our guests.

We understand how frustrating this experience must have been, especially after your previous positive visit. We would love the opportunity to make it right and restore your faith in us. Please accept our invitation to return for a complimentary meal, where we hope to provide the quiet, pleasant environment and high-quality service that you initially enjoyed.

Thank you once again for your feedback, and we look forward to welcoming you back to Paloh Restaurant& Bar for a much-improved experience.

Warm regards,
Irene Vairo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2024 via mobile

Lovely quiet hotel in excellent location. Exactly as described. Nice dining area near pool, breakfast was very good, changed daily. As Melburnians we rated the coffee highly! Quirky mix of antiques with a cool vibe. Staff very friendly with nothing too much trouble.

Room tip: Great location, cool pool near lots of restaurants and not far from the beach
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Eskimo1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this reviewResponded 28 July 2024

Dear Guest
Thank you for your lovely review! We're thrilled to hear that you enjoyed our quiet hotel and found our location excellent. It's wonderful that you appreciated the dining area by the pool and the varied breakfast offerings. As Melburnians, your high rating of our coffee means a lot to us! We're glad you liked the quirky mix of antiques and the cool vibe. Our friendly staff is always here to help, and we're delighted that nothing was too much trouble. We hope to welcome you back soon!
Yours Sincerely
Irene Vairo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2024

What a wonderful retreat

This is a very well maintained boutique hotel not so far from the airport in Langkawi. The place is so tranquil and charming at the same time. The buildings /suites are from old houses of different states in Malaysia, definitely brought good memories from the childhood days.

The hospitality by all staff members towards my family were evident and maintained throughout the stay. The experience was personalised to our liking. Further, the price for the spa and food were very reasonable.

I might have been a teeny bit bias as our room got upgraded and the hotel was quite generous with their late checkout policy. Overall what a wonderful experience and definitely a place we would want to return in the future.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FahdAMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this reviewResponded 28 July 2024

Dear Guest
Thank you for your heartwarming review! We're thrilled to hear that you found our boutique hotel to be a tranquil and charming retreat. It's wonderful to know that our unique suites, crafted from old houses from different states in Malaysia, brought back cherished childhood memories for you.

We're delighted that our hospitality made your family's stay enjoyable and that you appreciated the personalized experience. It's great to hear that you found our spa and food reasonably priced.

We're pleased that you enjoyed your room upgrade and our generous late checkout policy. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience in the future.

Warm regards,
Irene Vairo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

The one star does not reflect the resort. It reflects how we were treated and lied to before we even arrived.
The resort itself is lovely and peaceful although it could do with a little updating. The staff are very attentive, polite and welcoming. You also see a vast array of wildlife within the grounds.
However, once we booked and fully paid, I was informed of a computer error which had double booked our room for a few days during our stay and we had to relocate. Obviously we were angry but complied and spent 2 nights in the Casa del Mar which I can highly recommend. Whilst there, we found out that our room was not double booked. Everyone had to leave as the owner of Temple Tree was having her 50th Birthday party there. Absolutely disgusting management. She even got her staff to lie to the guests regarding the party. When we found this out, we tried to have our payment transferred to the Casa del Mar for the remainder of our holiday but this was refused. We were offered a meal on our return to the hotel for our wedding anniversary, one weeks refund and an upgrade which we did accept. However, the following week a wedding was being held at the resort and only our room was not booked by the guests. The hotel knew this 7mth ago and only informed us a week before and that we were invited. We felt railroaded into it as that day the pool and bar would be closed therefore ruining another day of our holiday. I was even refused an orange juice whilst the wedding took place as only iced water was being served. We were also informed it was formal attire so we had to purchase new clothes. This we did not need to do as we were mis informed, so wasted money on clothes we will never wear again.
We never got the upgrade for the remaining 10 days of our stay as promised and was only refunded 3 days back. After a discussion with the manager, they promised to refund the rest which I have finally received.
It was the constant lies from the beginning that angered us and that is no way to run a business.
The breakfast on a few days was diabolical. When the party and wedding were taking place, there was cheeses, salmon, hot and cold food etc. Once they left, not even iced water was left out.
We paid for a buffet breakfast as we don't eat that much but was informed it was order from menu as limited guests. We prefer to browse and select our own food. I did order some melon once and received a full plate full instead of a small portion so that was wasted food. This hotel seems to cater for the larger bookings and put them first before the normal holiday makers which is extremely poor management.
The owner made the staff lie to paying guests however, management should grow a backbone and tell the truth. Overall we were very disappointed with the whole experience.
If we ever decided to return to Langkawi, we would stay at the Casa del Mar.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank S5747LZtinam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this reviewResponded 28 July 2024

Dear Guest
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We strive to accommodate all our guests' requests and needs to ensure a comfortable and enjoyable experience.

As a gesture of goodwill, we have provided you with a refund, even though it may not have been entirely necessary. We value your satisfaction and hope this demonstrates our commitment to excellent service.

We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved experience.

Warm regards,
Irene Vairo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024 via mobile

Gorgeous stay to round off a two week honeymoon in Malaysia!

A beautifully maintained resort in Pantai Cenang (5 min in Grab, 5RM to beach/ restaurants, 10 min from airport). This place is so different which is what attracted us to it. The rooms are so unique and feel full of history, combined with a modern styled pool and bar area. The grounds are beautiful, and the whole place is incredibly quiet as it is away from the main road.

We were warmly welcomed by all staff, everyone went the extra mile to accommodate any requests and we were even able to check out late at 5pm for no extra cost as our room had not been booked.

Our room was huge, with lovely touches like amenity kits, additional bug spray, as well as the usual iron/ fridge/ hairdryer etc.

The only downside is that the air conditioning is poor in the room itself, and there are only ceiling fans in the hotel. I felt that this really let the luxury feel down - sweating during breakfast didn’t feel great and it meant we didn’t want to sit in the bar for much longer than about 15 minutes.

Room tip: Book the floating breakfast!!
Date of stay: April 2024
Trip type: Travelled as a couple
1  Thank charlottejono21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fauzan Ramli, Revenue Management at Temple Tree Resort, responded to this reviewResponded 28 July 2024

Dear Guest
Thank you for choosing our resort to round off your two-week honeymoon in Malaysia and for sharing your detailed feedback. We're delighted to hear that you enjoyed our unique rooms, beautifully maintained grounds, and modern pool and bar area. It's wonderful to know that our location and the warm welcome from our staff contributed to your memorable stay.

We apologize for the inconvenience caused by the air conditioning in your room. We understand how important a comfortable environment is and regret that this aspect let you down. Your feedback is invaluable, and we will address this issue to enhance the comfort and luxury of our resort.

Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for an even better experience.

Warm regards,
Irene Vairo
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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