I do not know where to begin, we were promised a gym and there was no gym. We did not get wifi in the room, we had to go to the sweaty lobby to use wifi and it was still bad. The pool is dirty and nobody goes in there. The place feels like it has not been cleaned properly since 2012 when Sheraton sold it. Any requests to reception need to be followed up 3-4 times and still they get it wrong. Oh and the doors did not have latches on them but you could see them broken off. Also got bitten by mosquitoes the whole time we were there. We complained about it and got moved to the partner location where we had an even worse time. There is no beach it is water front. breakfast was awful as well. There are stray dogs and cats wandering the property. And It was just awful service all round. This is not a 4.5 star place. It is a 3 star place with 1 star service. We had a 1 star experience. Meritus Pelangi is 5 star.

We stayed here 2 years ago and it was ok, getting tired but ok. We checked in to the same very nice lobby and Reception. Check in was simple and we were allocated Room No 1134. The Receptionist told us that if we had any problems to phone reception. We were taken, as it’s very hilly and the grounds are very big, by a transporter vehicle and driver. Rubbish, plastic bottles and a soiled, open baby’s nappy were thrown over the wooden fence in front of our door. The room itself had a damp musky smell on entry. Cutting a long story short there was no fridge where there should have been one, half the lights were not working, or bulbs were missing., the TV had half the channels not working and the furniture and decor was very very tired. I tried to phone reception, as requested.......but there was no phone either........just a hole in the wall where it should have been plugged in? I tried the phone in the toilet.........to find it had no cable and it was just sitting on a screw hiding another hole in the wall. I walked to reception and aired my views. Receptionist said, don’t worry, go back, we’ll sort it and I’ll phone you. I said you can’t phone me, there is no phone!!! 2 more trips to Reception and they told us we could change rooms..........at 10pm at night!! We changed next day.
Breakfast??? Well, what can I say? The cooking areas of the kitchen, the worktops, the floor, ovens........everywhere was FILTHY, not even basic hygiene standards. There was a fair selection of foods, the cheese had mould on it, check the photos. To top it all there was a cat wandering about in the Breakfast Restaurant. The Swimming Pool looked like it had not been cleaned for months and what should have been blue was green, check the photos. The rest of the ‘Resort’ is falling to pieces and I just can’t believe that they are still advertising this as a Hotel/Resort........let alone a 4 star Resort. It would be a 1 star AT BEST. There was even one of the people transporter buses that had a broken wheel just left where it had obviously broken, with bricks stopping the wheels from moving.....not that it could! Check the photos. The shops, the Spa and other amenities were all closed whilst we were there. Staff were curtious enough but just not interested and spent most of their day playing on their mobile phones. There is so much more that I could add but I don’t have the time.
A tip for the management or staff. If the Hotel/Resort is only partially occupied, put the guests in MUCH BETTER rooms. At least you have a chance of them staying longer or retuning? Don’t give them the worst rooms available as they’ll only write a review like this one AND NEVER COME BACK. Would we ever come back? Not a chance!

Booked this place using expedia in January 2018 for six nights but was not able to go because of medical reasons. Wrote them an email and expedia an email two days before the checking in date. Have not heard from anyone till date. Had other hotels in Malaysia and was able to communicate with them and received positive responses. Extremely disappointed with this kind of behaviour.