We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Matt K
Tairua, New Zealand

Resort and Spa.... whatever!

1.0 of 5 bubblesReviewed 14 Jul 2018
Can’t believe this place is even able to sell accomodation still. We were sold a week package here and paid top dollar for a family trip. Nearly $3,500 kiwi it’s not even 1star. Everything is falling apart, no staff to order food or drink the spa was boarded up, the rooms were stripped of anything functional the skirting boards were falling off the foot paths were broken. It got so bad that we walked away from the money and got a room in another resort for a few nights to save the holiday. DONT BOOK THIS PLACE!
Date of stay: July 2018
Room Tip: Don’t book here
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this review
Responded 24 Jul 2018
Dear Matt K

Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.
Appreciate much for highlighting the challenges that you encounter during your stay
I m taking the opportunity to share your comment with our higher Management / Board for their concern and further appropriate action
We will take your constructive comment seriously and looking forward in improving overall guest satisfaction
Your comment definitely will be use as a reference in our training to improve

Please accept our apologies on the short fall of the service

Thank you

Yahaya
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
RM 680
Go to your Happy Price
  • Booking.com
    RM 701
  • Vio.com
    RM 598
  • Trip.com
    RM 640
3.3 km from Century Langkawi Beach Resort
Free parking
Beachfront
RM 1,561
Fully refundable
Go to your Happy Price
  • Booking.com
    RM 1,695
  • Vio.com
    RM 1,483
  • Official Site
    RM 1,978
1.9 km from Century Langkawi Beach Resort
Free Wifi
Free parking
RM 244
  • Hotels.com
    RM 394
  • Vio.com
    RM 186
  • Priceline
    RM 250
4.2 km from Century Langkawi Beach Resort
Free Wifi
Free parking
RM 1,081
Fully refundable
  • Official Site
    RM 995
  • Vio.com
    RM 853
  • Hotels.com
    RM 960
9.3 km from Century Langkawi Beach Resort
Free Wifi
Free parking
RM 393
Go to your Happy Price
  • Booking.com
    RM 480
  • Vio.com
    RM 382
  • Trip.com
    RM 480
9.7 km from Century Langkawi Beach Resort
Free parking
Pool
HOLIDAY VILLA BEACH RESORT & SPA LANGKAWI
RM 501
  • Priceline
    RM 401
  • Vio.com
    RM 346
  • Hotels.com
    RM 455
10.3 km from Century Langkawi Beach Resort
Free parking
Pool
Infinity Pool
RM 242
  • Trip.com
    RM 242
  • Agoda.com
    RM 191
  • Priceline
    RM 218
11.9 km from Century Langkawi Beach Resort
Free parking
Pool
RM 207
  • Priceline
    RM 207
  • KLOOK
    RM 163
  • Hotel Website
    RM 188
17.4 km from Century Langkawi Beach Resort
Free Wifi
Free parking
View more hotels in Langkawi
Reviews (1,474)
Filter reviews
1,474 results
Traveller rating
343
439
281
205
206
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
343
439
281
205
206
See what travellers are saying:
Selected filters
Filter
Updating list...
13 - 18 of 1,474 reviews
Reviewed 1 July 2018 via mobile

CLBR is a very big property formerly four point by sheraton, having everything for a family or honeymoon special holidays including location seafront , greenery , restaurant , great ambience but everything POORLY Managed , disappointed with the services, very isolated rooms , away from lobby and restaurant,
Go there but dont expect quickly response of housekeeping for anything. Very big size property infact. Seafront is not as good as expected, in the late evening you can not even think about to go outside of your rooms to outside hotel for anything, its scary, but altogether needs alot of improvement to be done to satisfy the visitors

Date of stay: June 2018
Thank Hemant g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2018 via mobile

Rooms r gud....food was gud..service was not so gud....and the resort was very far from main town..one has to take cab from the resort which would cost you around 30 to 40 ringget....only few rooms have sea facing view...

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank Rashmi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this reviewResponded 30 June 2018

Dear Rashmi


Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.
Appreciate much for highlighting that our Chef and kitchen team had delivered good food during your stay and I sincerely appreciate your comment on the service which we need to improve .

Thank you and hope to see you again

Yahaya

...moving forward

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

This is our 11th visit to this Island and Resort.

It’s unfortunate that over this time we have seen a decline in its appearance and upkeep. Despite this, the staff are friendly, happy and lovely. Especially Syafiq at the pool and Nat the F&B Captain and Leah.

This resort is not for anyone who is not totally mobile, if you are elderly, needing a wheelchair, unable to climb stairs or on crutches. Some areas when wet are quite slippery, and there are many hills and stairs to get almost anywhere around the resort. There is a shuttle bus to get from your room to the lobby if needed.
We still love coming here, the pool has shade most of the day which is a great bonus when the sun burns you quite quickly.

It is set in the jungle so you get to see quite a bit of wildlife, monkeys, lizards, hornbill birds etc.

The private beach, although often gets leaves and stick debris from the surrounding area is beautiful and warm although not crystal clear.

Looking forward to our 12th visit next year, hopefully some changes will happen by then but if not, we will still enjoy our peaceful, relaxing holiday.

Date of stay: May 2018
Trip type: Travelled with friends
1  Thank SallyP30468
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this reviewResponded 11 June 2018

Dear Sally

Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.

Appreciate much for highlighting that there few few staff members that deliver a commendable hospitality service to you through out your stay here.

Will will take your constructive comment seriously and looking forward in improving overall guest satisfaction

Looking forward to your 12th visit.

Thanks

Yahaya

...moving forward

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

The property is good however it needs a lot of renovation and maintenance. Rooms are big with big balcony however the balcony was not clean. Mosquitoes are also a problem there. Swimming pool was not not clean. Breakfast spread is also very limited. If you are a vegetarian, fruits and toast are the only option for you! They don't have centralized AC system!
Forgot to tell, I asked the room service for extra soap and bottle of water on our last day (3rd day), after an hour or so, got a call form reception reminding me about my checkout!

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Ankit2091
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2018 via mobile

We booked this hotel for one night as a stop over before heading to Koh Lipe, and we are so glad it was just one night.

We arrived before 10am and although we understood that check in was at 3pm, we had noted from the booking confirmation that we could check in early if the room was available. This didn't seem to be an option. We were however permitted to leave our bags at reception while we did a bit of sightseeing. We made a quick stop at the hotel toilet, and really hoped that the toilet in the room was cleaner....

We returned to the hotel at around 3pm and were taken in a "minibus", which was more like a repurposed rusty truck with seats and open sides, to our room. We didn't feel safe at all on this truck, given the steep incline up to the room and lack of seatbelts/sides.

The room we were initially put into (room 1258) had two queen beds, which is what we requested as our 3 year old daughter was with us.

We were shocked at how run down and absolutely filthy the room was. We have attached pictures - they are self explanatory. There were ants crawling on the beds, sockets hanging off the walls, dirty splash marks on walls, dust everywhere, sticky surfaces everywhere, scratched flooring, paint chipping, the phone didn't work, the t.v. had poor reception and only had 3 channels available, the wooden "dressing" chair had a 1cm crack right down the back of it, the toilet didn't flush properly and the cistern sounded like it was constantly filling. There was also a 1 inch gap under the front door (for any creepy crawlies to join us). The room was nothing like the pictures we had seen when we booked (unfortunately we didn't look at any reviews before we booked, we just thought '4 stars, that will be fine for a one night stop over').

We tried to call reception to ask if they could move us to a different room but discovered that the phone wasn't working. We walked to reception and the receptionist took note of our comments and advised that housekeeping would come to take a look. He also told us that there had been a storm the night before which was why the tv and phones were not working (but we have now seen other reviews and this issue seems like a common occurence...!) We waited for ages in the room but nobody came. We tried phoning reception again and this time the phone worked, but we got cut off. When housekeeping eventually came, they asked if we wanted our bed sheets changed. We had to explain again that we were wondering if we could change room and were eventually taken to another room (room 1212). It was better - slightly. Still not clean but less run down than the first room, and by this point, we decided just to make do and go for a swim.

Well...there was no way we were going in the pool. The water was a murky green colour! Our daughter was so disappointed as we had promised her that we would go swimming.

Instead, we opted for a drink at the pool side. The tables were sticky and dirty and the decking was so worn, we were worried for splinters. Nevertheless, we looked at the menu and asked if we could have a corona, mai tai and orange juice. We were told there were no coronas, but my husband pointed out that he could see them in the fridge. We waited 25 minutes for our drinks, by which time it was happy hour. We asked if we could get the benefit of happy hour with the drinks we had ordered since it was after 5pm we had received them and we were told beers were not included in happy hour....yet the board at the bar said they were included. (Cocktails were not included in happy hour.) Incidentally, the mai tai didn't have dark rum in it, as it should, and as detailed on the menu and a slice of orange was squeezed into the corona instead of the normal lime.

The beach at the pool is tiny, but our daughter was delighted to be able to have a swim in the warm water (which we are sure was cleaner than the swimming pool water).

By this point, we had read reviews online and decided it was safer not to eat at the hotel, so we went out.

On our return at around 8.30pm, we walked into room which was like a sauna. The air conditioning was clearly not working. We contacted reception and were informed that someone would come to take a look. We waited over an hour (even after calling reception again) before housekeeping came at 9.45pm, to be informed that yes, the air conditioning was broken. We were asked if we wanted to move rooms. By this point we were livid. Our daughter was sound asleep but we were uncomfortably hot and wouldn't have been able to sleep in the heat. We were moved to a room downstairs (room 1205), which again, was run down, dirty and definitely not 4 star quality. It also had a king bed and not two queen, which was not ideal for us, but we had had enough.

We went to bed feeling pretty deflated. It was my 30th birthday the morning after and we were just so disgusted at the hotel that it put a real downer on the excitement of the day.

We had also been in three of the rooms and none of them were clean. They were all run down and not 4 star quality. Furthermore, there seemed to be nobody at the hotel so it makes us wonder why we didn't get to check in early.

The breakfast was equally poor. The selection was limited and unappetising and while walking down to breakfast through reception, we noticed dead (and alive) cockroaches and other bugs everywhere. (We also saw a snake the day before near the pool.)

A manager did apologise to us in the morning about the condition of first room. We told him that we were not prepared to pay for the room and drinks after all the problems we had. Having booked it through expedia, we were told we would have to try to sort things regarding the refund for room with them. The hotel did try to charge us for the drinks but on making further comment about all the issues we had, the receptionist (after contacting someone by phone) confirmed that no charge was to be made.

We would absolutely recommend NOT booking this hotel. It is so run down, dated and filthy - we just cannot understand how it has a 4 star rating.

Date of stay: April 2018
Trip type: Travelled with family
8  Thank Rachaelcr788
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews