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chrisfelsinger
Melbourne, Australia

Absolutely terrible place to stay in

1.0 of 5 bubblesReviewed 17 Oct 2018
This is classed as a 4 star. I'd give it a 2 star if that. It must have been a beautiful place at one stage of its life, but now it has been left to disrepair. The photos on Trivago are from when it was new & well maintained. Now its a mess.
The shower was so dirty that I was scared to touch the walls in case I caught something. The toilet bowl was cracked & I feared that it may break when seated on it. The timber floor around the pool area was old & rotted. I complained about a loose board that lifted when stood on, but nothing was done so I removed it to highlight it.
To get to your room you have to get the hotel bus, as the paths are steep & not well maintained.
The door to balcony was difficult to open & shut. They advertise a gym & children's play area, but this does not exist.
The restaurant breakfast & meals were always the same with no variation. The tables & floor were never completely clean. Always crumbs around. The meals were also delivered cold.
I complained to the manager & with assistance from my travel agent we were upgraded. The second room was so much better, still not 4 star standard.
There are not shops or restaurants nearby. One has to order a taxi from the front desk to go anywhere.
There are ample staff lolling around, but no action is taken to maintain the abhorrent condition of the grounds or place.
Date of stay: October 2018
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9 - 14 of 1,474 reviews
Reviewed 22 September 2018

To be honest I did have a bit of expectation before my visit because this old hotel was formerly managed by Sheraton but I’m very disappointed that the current management of this hotel refused to spend any budget on keeping the hotel in good shape.

For example, some bulbs are not working, the in-room safe is not working, the shower-head is a bit broken, the sink has a very large & dirty crack, the wooden bridge to the swimming pool is a bit broken, and the floor around the pool is so slippy because moss is everywhere, etc.

Trust me… you just don’t want to use any facility in this hotel. Also, as the hotel is surrounded by lots of trees, so you can expect bugs are everywhere but it’s still acceptable.

On the other hand, the staffs are okey & friendly, as what you can expect from a 2-3 stars hotel, so the key problem is the lack of maintenance.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
4  Thank MichaelO4640
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2018 via mobile

it may fool you at the beginning with its wooden well shaped houses, but when we first entered the room we found a huge insect walking on the curtains! When we decided to sit on the bed we un-covered the bed cover and found some sort of weird insects!
On the other hand, when we tried to contact the hotel management they said they will get back to us, but they never did!
We decided to say that everything is okay and it happens! So we went out to take a walk in the hotel, the reception is dirty, the couches are dirty, the whole resort is so nasty!
After getting back to the room they told us we need to wait 4 hours to change the room!
When I was sitting on the couch a lizard came out from it!!!!!
There is hair in the bath tub!!!
A very very bad experience!
I do not recommend it to anybody!!!

Date of stay: July 2018
Trip type: Travelled as a couple
10  Thank 612omarz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this reviewResponded 25 July 2018

Dear Omar Z

Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.
Appreciate much for highlighting the challenges that you encounter during your stay
I m taking the opportunity to share your comment with our higher Management / Board for their concern and further appropriate action

We will take your constructive comment seriously and looking forward in improving overall guest satisfaction

Thanks

Yahaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018

It has dirty sheets, dirty quilt covers, dirty bathroom and room sofas and chairs were also dirty and the staff was also non co-operative they didn’t listen to our complaints. They said the breakfast is ready by 7 am but when we went at 7 am nothing was ready! This hotel is rotten I’ll never come again here! It’s not worth a penny!

Date of stay: July 2018
Trip type: Travelled with family
7  Thank tahirazahir111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this reviewResponded 25 July 2018

Dear Tahirazahir

Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.
Appreciate much for highlighting the challenges that you encounter during your stay
I’m taking the opportunity to share your comment with our higher Management /Board for their concern and further appropriate action
Will take your constructive comment seriously , we will share it with our team member on the short fall toward overall service delivery .

Please accept our apologies and we are looking forward to improve our service
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Can’t believe this place is even able to sell accomodation still. We were sold a week package here and paid top dollar for a family trip. Nearly $3,500 kiwi it’s not even 1star. Everything is falling apart, no staff to order food or drink the spa was boarded up, the rooms were stripped of anything functional the skirting boards were falling off the foot paths were broken. It got so bad that we walked away from the money and got a room in another resort for a few nights to save the holiday. DONT BOOK THIS PLACE!

Room tip: Don’t book here
Date of stay: July 2018
Trip type: Travelled with family
6  Thank Matt K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Century_Manager, Manager at Century Langkawi Beach Resort, responded to this reviewResponded 25 July 2018

Dear Matt K

Thank you for choosing to stay with us and millions thank for taking your valuable time writing to us on your experience during your stay here.
Appreciate much for highlighting the challenges that you encounter during your stay
I m taking the opportunity to share your comment with our higher Management / Board for their concern and further appropriate action
We will take your constructive comment seriously and looking forward in improving overall guest satisfaction
Your comment definitely will be use as a reference in our training to improve

Please accept our apologies on the short fall of the service

Thank you

Yahaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

CLBR is a very big property formerly four point by sheraton, having everything for a family or honeymoon special holidays including location seafront , greenery , restaurant , great ambience but everything POORLY Managed , disappointed with the services, very isolated rooms , away from lobby and restaurant,
Go there but dont expect quickly response of housekeeping for anything. Very big size property infact. Seafront is not as good as expected, in the late evening you can not even think about to go outside of your rooms to outside hotel for anything, its scary, but altogether needs alot of improvement to be done to satisfy the visitors

Date of stay: June 2018
Thank Hemant g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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