This is classed as a 4 star. I'd give it a 2 star if that. It must have been a beautiful place at one stage of its life, but now it has been left to disrepair. The photos on Trivago are from when it was new & well maintained. Now its a mess.
The shower was so dirty that I was scared to touch the walls in case I caught something. The toilet bowl was cracked & I feared that it may break when seated on it. The timber floor around the pool area was old & rotted. I complained about a loose board that lifted when stood on, but nothing was done so I removed it to highlight it.
To get to your room you have to get the hotel bus, as the paths are steep & not well maintained.
The door to balcony was difficult to open & shut. They advertise a gym & children's play area, but this does not exist.
The restaurant breakfast & meals were always the same with no variation. The tables & floor were never completely clean. Always crumbs around. The meals were also delivered cold.
I complained to the manager & with assistance from my travel agent we were upgraded. The second room was so much better, still not 4 star standard.
There are not shops or restaurants nearby. One has to order a taxi from the front desk to go anywhere.
There are ample staff lolling around, but no action is taken to maintain the abhorrent condition of the grounds or place.

To be honest I did have a bit of expectation before my visit because this old hotel was formerly managed by Sheraton but I’m very disappointed that the current management of this hotel refused to spend any budget on keeping the hotel in good shape.

For example, some bulbs are not working, the in-room safe is not working, the shower-head is a bit broken, the sink has a very large & dirty crack, the wooden bridge to the swimming pool is a bit broken, and the floor around the pool is so slippy because moss is everywhere, etc.

Trust me… you just don’t want to use any facility in this hotel. Also, as the hotel is surrounded by lots of trees, so you can expect bugs are everywhere but it’s still acceptable.

On the other hand, the staffs are okey & friendly, as what you can expect from a 2-3 stars hotel, so the key problem is the lack of maintenance.

it may fool you at the beginning with its wooden well shaped houses, but when we first entered the room we found a huge insect walking on the curtains! When we decided to sit on the bed we un-covered the bed cover and found some sort of weird insects!
On the other hand, when we tried to contact the hotel management they said they will get back to us, but they never did!
We decided to say that everything is okay and it happens! So we went out to take a walk in the hotel, the reception is dirty, the couches are dirty, the whole resort is so nasty!
After getting back to the room they told us we need to wait 4 hours to change the room!
When I was sitting on the couch a lizard came out from it!!!!!
There is hair in the bath tub!!!
A very very bad experience!
I do not recommend it to anybody!!!