I went to this resort in February 2018 to celebrate our first anniversary and we were mesmerized by the beauty of the property. Though the reception guy is slow worker we had good time at the property. Big rooms, scenic outdoors are plus. You can take stroll across the resort as it is adjoining a beach hence you have a private beach for yourself. You can hire a scooty on cheap rates to commute across Langkawi and is advisable as the Island is very small. I recommend this property for family, couples etc.

This is classed as a 4 star. I'd give it a 2 star if that. It must have been a beautiful place at one stage of its life, but now it has been left to disrepair. The photos on Trivago are from when it was new & well maintained. Now its a mess.
The shower was so dirty that I was scared to touch the walls in case I caught something. The toilet bowl was cracked & I feared that it may break when seated on it. The timber floor around the pool area was old & rotted. I complained about a loose board that lifted when stood on, but nothing was done so I removed it to highlight it.
To get to your room you have to get the hotel bus, as the paths are steep & not well maintained.
The door to balcony was difficult to open & shut. They advertise a gym & children's play area, but this does not exist.
The restaurant breakfast & meals were always the same with no variation. The tables & floor were never completely clean. Always crumbs around. The meals were also delivered cold.
I complained to the manager & with assistance from my travel agent we were upgraded. The second room was so much better, still not 4 star standard.
There are not shops or restaurants nearby. One has to order a taxi from the front desk to go anywhere.
There are ample staff lolling around, but no action is taken to maintain the abhorrent condition of the grounds or place.

To be honest I did have a bit of expectation before my visit because this old hotel was formerly managed by Sheraton but I’m very disappointed that the current management of this hotel refused to spend any budget on keeping the hotel in good shape.

For example, some bulbs are not working, the in-room safe is not working, the shower-head is a bit broken, the sink has a very large & dirty crack, the wooden bridge to the swimming pool is a bit broken, and the floor around the pool is so slippy because moss is everywhere, etc.

Trust me… you just don’t want to use any facility in this hotel. Also, as the hotel is surrounded by lots of trees, so you can expect bugs are everywhere but it’s still acceptable.

On the other hand, the staffs are okey & friendly, as what you can expect from a 2-3 stars hotel, so the key problem is the lack of maintenance.