I booked a room at the Century Langkawi Beach Resort through Flight Centre Hong Kong. Alarms should have gone off when the agent said they had a non-refundable billing. MY MISTAKE, MY BAD. I did not check reviews on Trip Advisor, MY BAD #2. I paid the bill. After going back to my hotel, I started checking the reviews, OH what a mistake I had made (just read the reviews). I contacted the agent at Flight Centre, "I have received news from the supplier that they have agreed to a partial refund of 60 percent, which amounts to HKD 5280.60 is to be credited back to you." That was on 21 December. All I can say is don't let the nice picture influence you check out the reviews and stay away from this place.