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Berjaya Langkawi Resort - Malaysia
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Reviews (5,265)
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Reviewed 8 January 2017

When we arrived, they could not find our bookings. Unfortunately we went on a Friday and my husband and brother in law had to go for prayers. We did not get the rooms in time. They do not inform you that the chalets are only accessible by their shuttle. So to go to your room you have to queue up to get on the shuttle and to get back down you have to call and wait. The wait is not too long, but annoying. T
The breakfast was good, the staff not to helpful, it was as if they were doing you a favor to let you stay there.
The bathrooms were nice, but the bed--- it creaked with every breath you took, the mattress was lumpy and the pillows smelt bad. Time for an update. The room itself was good. Little chalets nestled amongst the trees.
Wifi was good in the main lobby and restaurant,not really there in the room

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Ammu610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLR, Front Office Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 10 January 2017

Dear Ammu610,

Greetings from Berjaya Langkawi Resort!

Thanks for your feedback and recent stay. I am sorry that there was a small housekeeping issue in your room. I will be sure to share this feedback with the Housekeeping team and offer you my assurances that this was an isolated issue.

Thanks again for the feedback and we will look forward to serving you again in th future here in Langkawi.

Hasnul Yakin Mohammed
Front Office Manager
Email: Langkawi.Rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017 via mobile

We had booked three rooms at the Berjaya resort from the 28th December to 3rd of January. The resort is enormous and at that time of the year was busting in every direction. The food and beverage service was tested and the staff seemed under prepared and poorly trained. We ate at the buffet, the Japanese, the Thai and the beach restaurant and on all occasions we witnessed chaos and slow (but good) food. For the first few days we had rainforest rooms which were close to the reception but the continuous revving of the wretched room shuttle vans and motorbikes outside our window was in stark contrast to what you would want in a peaceful resort. Eventually after much complaining and some stonewalling by the staff we were moved to a quieter spot for the last 2 nights. A tip is to contact the resort and request specific rooms prior to your stay.
The New Years event was wonderful. The resort is in walking distance of the Skyway. The hotel has an excellent tours desk and there is a terrific free evening nature tour.
Beach is nice and clean and there are abundant water sports to choose from.
In the end we loved it but we do wish our issue with the rooms had been taken seriously from my first comment unfortunately our first three days were disappointing.

Stayed: January 2017, travelled with family
1  Thank Jozzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLR, Director of Sales at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 10 January 2017

Dear Jozzee,

Greetings from Berjaya Langkawi Resort !

Thank you so much for your recent stay and honest feedback. I must say that I'm shocked by your feedback about the service you received from our team and I can assure you that this is not the level of service we are known for providing and so I offer my sincere apologies. We take all feedback very seriously and your experience will be shared with the relevant teams in order for immediately investigate, retrain and ensure that disappointments of the sane nature do not recur.

I hope that you will grant us the opportunity of returning to visit and we look forward to demonstrating the improvements that we have made.

Our sincere regards and renewed apologies.

Hasnul Yakin Mohammed
Front Office Manager
Email: Langkawi.Rsvn@berjayahotel.com

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Reviewed 7 January 2017

-Rainforest chalet was disappointing as it was very outdated, small and seemed uncleaned
-Very efficient, kind and helpful staff
-Good breakfast variety, except for the muffin section which could be improved by adding a greater variety.
-Pool was beautiful, had a great experience when the monkeys came out at around 5-5:30pm
-Put the card for our linen to be changed (checked to see if it was changed by making a small erasable mark on the sheets) and found it was not changed on the first 2 days of staying there. The 'change of linen' card was also put away in the drawers, probably in the hopes that we wouldn't ask for our linen to be changed again. However, our linen was finally changed on the third day. :)
-Very close to cable cars, however not many eating options available other than the resort restaurants
-Speaking of the restaurants, the Beach Restaurant had a good choice of food. We ordered some Indian dishes. The chicken tikka was so dry that we had to return it and replace it for another dish and the food came quite late. The Chinese restaurant also had a good choice of food, however the food came over an hour late which was disappointing. The Thai restaurant, however, was amazing; great service, food didn't come late, great location.

  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Tana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLR, Front Office Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 8 January 2017

Dear Tana M,

Greetings from Berjaya Langkawi Resort !

Thanks for taking the time to post your review and I am disappointed that your stay was not totally up to your expectations. It ws nice to hear that certain aspects were enjoyable and be sure that we will be trying even harder to ensure service levels are improved further.Your reviews assist in telling us where we need to focus more time.

Thanks again for your feedback but most of all your understanding given the circumstances.

Regards.

Hasnul Yakin Mohammed
Front Office Manager
Email: Langkawi.Rsvn@berjayahotel.com

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Reviewed 7 January 2017 via mobile

This hotel is a little dated but otherwise decent. My main gripe is the shuttle system - my unit was really far from the main lobby so you need to take a shuttle, and it takes ages to get a shuttle from your room to the lobby (could be up to 15 mins). So big minus there

The other minus was I was there over NYE and they made it compulsory to go for the gala dinner, which is about AUD 250 or there abouts per head. Whilst it was a fun event, it is certainly not worth anywhere near 250 AUD per head (maybe half at best).

Stayed: January 2017, travelled as a couple
Thank Shockrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLR, Front Office Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 8 January 2017

Dear Shockrave,

Greetings from Berjaya Langkawi Resort !

Thank you so much for your kind comments and your recent stay. Apologies for the inconvenience that you had obviously during your stay and we will continue to improve in this area of customer service. I have noted on the subject of waiting time for the shuttles and will discuss the issue so we can better meet guest's expectactions. I must say the busy season can be quite challenging in such a large geography especially around morning and evening hours so anything we can do to better approach expectations will be benefit.

As for the Gala dinner, we are sorry if you felt that we did not meet with your expectations and be sure we will taken in account your comments to improve in the future.

My sincere regards & renewed apologies.

Hasnul Yakin Mohammed
Front Office Manager
Email: Langkawi.Rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017 via mobile

We depart tomorrow. We have enjoyed a relaxing ten days in this beautiful resort. The setting, between the hill forest and the calm blue sea is stunning. The facilities are excellent, the service warm and friendly. The breakfast selection is wide and good, but would benefit from addition of freshly squeezed juices! And from an English perspective, there is a poor grasp of a good cuppa (tea!). The on site restaurants are generally of a high standard at prices above the island average. The exception to this is the Chinese Restaurant, which is less good, but relatively cheaper. We occasionally took a taxi to Pantai Cenang (30 mins, $11) where there is a wide selection of excellent restaurants.
We have found the rooms clean and comfortable, and one enjoys a wonderful view to sea, whilst shaded by the jungle canopy. The exotic green nature setting of Berjaya is shared with all sorts of wildlife. We have seen monkeys, macaques, monitor lizards, toucans.
A final comment on Berjaya's New Years Eve festival, catering to a wide ethnic and international clientele. A worthy effort, albeit difficult to satisfy everyone from an entertainment perspective. But the food was simply amazing, offering a buffet with a staggering array of dishes of exceptional quality. And limitless beer and wine. Congratulations Berjaya!

Stayed: January 2017, travelled with family
3  Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLR, Front Office Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 6 January 2017

Dear Neil M,

Greetings from "Paradise" !!

Thank you so much for taking the time to write this short and awesome review !
It is heartwarming to hear that you had such a great stay and unforgettable experience while staying with us. I must say that your kind words are very rewarding and also encouraging. I have shared your wondeful comments with the entire team who are truly delighted to know that you had such enjoyable stay and appreciated their effort.

I hope that we will have the privilege of welcoming you back again in the future - this time, please stay a little bit longer !

Thank you & best wishes.

Hasnul Yakin Mohammed
Front Office Manager
Email: Langkawi.Rsvn@berjayahotel.com

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