We stayed for 4 days over new year. I thought the hotel did really well with the New Years function - it was good fun, plentiful booze and loads of food options and amazing fireworks at midnight.
We had a sea chalet on the water which was an experience in itself being able to look through the balcony floor and see fish swimming. The sunsets were awesome and we loved sitting out with a glass or two.
However the room was very tired, bed really uncomfortable and bathroom needed an overhaul. So all felt a bit outdated and sad. The maids were excellent though and kept things really clean. No sense of luxury though, one small towel each, pitiful toiletries etc.
The beach was immaculate and the beach bar served great lunches and the staff were friendly there. The pool again is tired but very clean and good for families and couples alike.
I would agree with the other reviewers about staff training. We dragged our bags into reception on arrival with no welcome, the guy who checked us in got three things wrong. We sat for ages every meal in the hope of just getting a menu and then another 30 mins to get the wrong food pretty much every time. We even had my partner being served and given menu etc (male) but me (female) being completely ignored - whilst sitting at the same table!
Once you get over the fact its going to take hours to get anything done its a nice resort. Its not nearly as 5* or luxury as it looks on the web. With an upgrade and some serious staff training this place could be awesome. It has the location now just needs the investment.
- Official Description (provided by the hotel):
- Home to Unesco's World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald waters and green-cushioned mountains. With an array of convention facilities and inspired spa treatments complemented with heartfelt services, moments are filled with a sense of natural connection and harmonious retreat. ... more less
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- Also Known As:
- Berjaya Langkawi Resort - Malaysia Hotel Langkawi
- Berjaya Langkawi Beach Hotel
- Resort Langkawi
- Berjaya Langkawi Beach Spa Resort