Dear E3816TIpatrickk,
Warmest greetings from Ombak Villa Langkawi!
Thank you for your rating and the reviews made on your recent stay with us. Very much appreciate it!
We are delighted to know that in overall you had a wonderful stay with us for nine (9) days and will share this motivational review with the team. I want to make sure that you feel your comments were heard as we are very committed to guest satisfaction, whereby your overall feedback is being acknowledged and will be part of our benchmark, to evaluate on our achievement, as well as development for an improvement for a better performance of us in future. Well understand as well on your disappointment as we did not serve any alcoholic beverages at the resort. Nonetheless, we are flexible on this policy, whereby still allowing our guest to purchase the drink (alcoholic) beverages and to be consumed at the resort.
On behalf of the team, thank you again for the feedback and appreciate your patronage with us. We are looking forward to the next opportunity of welcoming you once again to stay with us as your preferred resort.
Warmest Regards,
Ismail Omar
Resort Manager