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TribeGuide
Manchester, United Kingdom

Nothing like the brochure

2.0 of 5 bubblesReviewed 19 Jan 2019via mobile
I’ve been reluctant to post this because the staff at this hotel are helpful and courteous and don’t want to do them a disservice but the hotel......
So we arrived and walked from the car into a big open reception that looked like it had time warped from 1960 with its huge model of the town filling the floor. As we checked in we were informed on an upgrade to sea view room which was actually huge and more like a suite which we are grateful for. However before getting to the room I can only describe the corridor like the back of a football stadium- all the walls and door scuffed so had dread building to what the room would be like. Anyway as mentioned that was a big “phew “ moment. Immediately the kids wanted to open the doors to the pool.... it looked like a pool in the middle of a tarmac car park. Anyway, I asked the nursery for a towel to be informed they are waiting, so we sat on the metal sun loungers (see picture) as I scanned the place. I then started to think, we’re at the wrong hotel. I didn’t book this but then recalled they had our name..... HOW did I book this? So I looked online and showed the family. IT LOOKS NOTHING LIKE THE BROCHURE. The next day we went for breakfast and it was like entering a school dining hall. We barely ate.... but kept reminding myself we are blessed to be here in the country and just “get on with it” thankfully, we only had 4 nights here... but it wasn’t luxury, more motel. Now motel is fine, if that’s what you’ve booked but I didn’t. I booked 4* luxury. Like I say though, the staff are are incredible. The air conditioning broke, they were there in minutes and solved the problem. The wardrobe door got stuck, within 15 minutes they had the door off and remedied the problem. The hotel looks like it would have been amazing back in the day and we were informed it was one of the first on the island. It just looks like nothing has been improved since it’s construction. In 4 days, I only managed to get hold of 1 beach towel- they were still waiting every time I asked and no other guest had a towel either so suspect they don’t really provide it. All the toiletries etc and the cleaning of the room maintain the 4star rating but go expecting motel/BB and you won’t be disappointed.. and don’t expect to relax by the pool with your beer or cocktail.
Date of stay: December 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 31 December 2018 via mobile

We stayed in the hotel for 2 nights.

PROS-
- closer to airport.
- closer to food market area
- relatively wide outdoor swimming pool
- there is a private beach , pool is next to this beach

Cons-
-Not very clean, we did see a bit of fungus in the bathroom.
-Buffett Breakfast is not that great, I’ve seem much better international cuisine BBS for the same price of the room.
-Pool is manned from 8-8 and there no under water lights for swim after 8.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank Suhel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2018

The place must have seen its glory days. You could see the grandeur exterior and the close proximity to the airport which should make this place a premier choice of stay. Unfortunately, once you made it past the front entrance, things started to unravel.

The receptionists were a little more animated than robots and were merely just paying lip service. They always nodded whether they knew or understood what you were saying or asking of them. Can’t really fault them as most were not proficient with communication in English and it was hard to hire good help there. They looked presentable but that was it.

While the resort only has 3 floors, we decided to use the elevator, but it was a bit of a mistake. We couldn’t help but noticed a very strong smell of urine which was a bit stomach churning. The floor button was blacked out and we were unsure if we actually got onto the right floor for a while as there was no floor indicator light in the elevator.

Finally, we got out and ascertained that we were on the right floor, the hallway was dimly lit and the overhead light in front of our door was burnt out. Once inside of the room, we realized that the telephone was not working as there was no connection. Also, the hydraulic door closer was not working right as it just slammed shut causing a loud “Bang” that would literally wake the comatose. The exterior doorbell to our room was also not working. The shower door failed to prevent water from leaking onto the bathroom floor.

Armed with all that information, we approached the front desk and asked the floor manager to help solve the problems. With one employee playing games on his phone, the other one smiled and sort of acknowledged and we left to go to the city for the evening. We figured with a 4-5 hour lead time, at least some issues could be resolved.

We were wrong. None of the problems was addressed. Just about the only thing done as a stop gap was a floor towel. Incidentally, a floor towel was left for tge duration of our stay. Suffice to say, the leak was never fixed.

Phone was still dead and the door still slamming if it wasn’t held to ease the door to the door frame. Still no doorbell which was not critical by itself but you get my drift.

The day prior to our departure, someone actually came while we were out to address the door issue. They fixed it alright - they removed the arm from the hydraulic closer and the door does not close automatically anymore but only manually, problem solved. Glad these guys are not partime surgeons and you go there with a sprained shoulder.

There were hair and dust balls on the floor near the balcony which remained a fixture for the 4 days we stayed and there was supposed to be cleaning and vacuuming daily. Maybe a Dyson would have helped?

If it wasn’t the dining room staff who were always polite and efficient, this place would have got a 0 star. Breakfast time was a bit of a zoo with the tour groups, but the dinningroom staff did their best and managed well.

They do have a very impressive swimming pool and a beautiful view of the sunset.

I would certainly stay away from this “resort” until there is a marked improvement or change of management or ownership.

Date of stay: November 2018
2  Thank jjritchie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2018

Infrastructure no way reminds of star rating. Infinity pool is good. However staff can be much friendlier. Breakfast menu and food at their in house restaurant is clearly overrated.
No pool towels available.. no point having a good pool. Room towels with stains and foul odour.. cobwebs in room. Clearly not worth a stay after flying all the way from germany

Room tip: Do not select your room based on pictures on website
Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Vishphoenix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2018

I got this room very cheaply and i loved the location. Breakfast was included and overall it was nice enough. I normally stay in Kuah town itself but felt like a change. Some of it is dated but the location is nice and the view is amazing being on that little strip of beach.

Date of stay: February 2018
1  Thank Saul79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2018 via mobile

It’s just a 10 mins drive from Langkawi airport .. we stayed there for 2 nights .. rooms were spacious and it’s has a large swimming pool with sea view ..staff were so co operative and if you are planning a vacation with family friend .. this would be the best option and they also have space for playground .. were u can engage guests and conduct activities ..but only drawback is the fitting in the rooms are old and rusted

Date of stay: August 2018
Trip type: Travelled with friends
1  Thank vivekanandhan11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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