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Merrill E

Relaxing stay

5.0 of 5 bubblesReviewed 13 Aug 2024
Sunny day and beautiful pool and sun bed is why we like the hotel and Langkawi. The people are friendly and room spacious, we like the lobby lounge for evening music and performance. We stayed 3 nights and relaxed. Highly recommended if you enjoy privacy and sun bath.
Date of stay: August 2024
Room Tip: nice pool and limited sun bed. get your spot early.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this review
Responded 15 Aug 2024
Thank you for your wonderful review! We're delighted to hear that you had a relaxing stay and enjoyed the sunny days by our beautiful pool and sunbeds. It's great to know that our friendly staff, spacious rooms, and the evening music at the lobby lounge added to your enjoyment.

We're glad that you found the privacy and sunbathing opportunities to your liking, and we truly appreciate your recommendation. We hope to welcome you back for another peaceful and sun-filled getaway soon!

The Hotel Management
Wings by Croske Resort Langkawi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (396)
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Reviewed 8 August 2024

We were here for Koh Lipe from Langkawi airport, and we are glad we made the right choice stay over and book the round trip tickets in the hotel ticket center.

First the arrival is perfect, we saved a lot of time and relax in the hotel pool whole evening. Kinda warm up before long trip.

The next day 7am breakfast was just nice before we took a ride to Kuah jetty by boat to Saturn Thailand, by road to Pakbara, and by boat to Koh Lipe. Dont try if you cannot stand traveling adventures.

We had to come back to Langkawi after 4 days in Koh Lipe, and once again, Wings hotel pool side saved our trip. We stayed 2 days to chill after Koh Lipe adventure, and head to airport.

Overall very interesting experience. Suggest going Koh Lipe in high seasons. Wings hotel is still our first choice either seasons.

Room tip: Spend more time at the pool, as good as private oasis.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teressa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this reviewResponded 10 August 2024

Thank you for sharing your exciting travel experience with us! We're thrilled to hear that Wings by Croske Resort was a key part of your journey to Koh Lipe. It’s wonderful to know that our convenient location, relaxing pool, and helpful ticket center made your trip more enjoyable and stress-free.

We’re glad you could unwind at our pool both before and after your adventure, providing a perfect balance to your travel itinerary. Your suggestion to visit Koh Lipe during the high season is much appreciated and will surely help other travelers.

We’re honored to be your first choice in Langkawi and look forward to welcoming you back for more memorable stays, no matter the season.

The Hotel Management
Wings by Croske Resort Langkawi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Dian is best of best service🤗🤗🤗💕
Dian is best of best service🤗🤗🤗💕
Dian is best of best service🤗🤗🤗💕
Clean wide good food .
I was flustered when I got to the hotel and there was a problem with the room, but I was grateful that they responded quickly.

Date of stay: July 2024
Trip type: Travelled with friends
Thank Hyun sil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this reviewResponded 31 July 2024

Thank you for your kind words and for sharing your experience with us! We are delighted to hear that you received excellent service from Dian and enjoyed our clean, spacious rooms and delicious food. We apologize for the initial issue with your room but are glad our team was able to resolve it promptly to your satisfaction. We look forward to welcoming you back for another wonderful stay.

The Hotel Management
Wings by Croske Resort Langkawi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024 via mobile

Pros:
1. Amazing QR code for room service: The QR code system for room service is convenient and efficient, making it easy to order meals directly to your room.
2. Early check-in given due to early flight arrival: The hotel is accommodating with early check-ins, which is greatly appreciated
3. Proximity to the airport:The resort is conveniently located next to the airport, making it very accessible for travelers.
4. Tasty meals and great prices for room service: The meals provided by room service are delicious and reasonably priced, enhancing the overall stay experience.

Cons:
1. Noise due to lack of soundproofing: The rooms are not soundproof, leading to a lot of noise from inconsiderate guests. While this is more of a guest behavior issue, it affects the overall comfort.
2. Constant alarms going off: Frequent alarms, caused by doors not being closed properly, disturb the peace throughout the day and night.
3. Outdated rooms: Despite the resort being advertised as refurbished, the updates seem limited to the reception, food area, and pool. The rooms themselves require updating.
4. Slow cleaning service: Staff are slow to clean breakfast tables, often resulting in guests having to sit at messy and dirty tables.
5. Limited shuttle service: The advertised shuttle service is limited, with drop-offs at 6:30 AM and pick-ups at 9:30 PM, which is not convenient
6. Lack of nearby attractions: Besides the airport, there is nothing within walking distance to do, limiting options for nearby entertainment or dining.
7.Unclean pool: The pool was not cleaned often, resulting in a range of insects and debris inside, which detracts from the overall experience.

Room tip: Be prepared to use taxis or rentals, masquitos, pool is not clean!
Date of stay: July 2024
Trip type: Travelled with family
Thank Adventurer791029
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this reviewResponded 30 July 2024

Dear Valued Guest,

Thank you for sharing your detailed feedback. We are glad to hear that you appreciated several aspects of your stay, such as our efficient QR code system for room service, early check-in, convenient proximity to the airport, and the tasty, reasonably priced meals.

We sincerely apologize for the inconveniences you experienced. We are actively working on improving our soundproofing measures to ensure a quieter environment for our guests. We are also addressing the issue of alarms going off due to improperly closed doors.

Regarding the rooms, we have a continuous plan for upgrading our facilities, and your feedback highlights the areas needing attention. We will expedite these updates to meet our guests' expectations better. Our housekeeping team is being retrained to enhance the speed and efficiency of cleaning services, particularly during breakfast hours.

We are also reviewing the shuttle service schedule to make it more convenient for our guests and exploring ways to enhance the cleanliness of our pool. For nearby attractions, we offer guided tours and recommend exploring the beautiful Cenang Beach, which is just a short drive away.

Your feedback is invaluable in helping us improve our services, and we hope you will consider giving us another chance to provide you with a superior experience.

The Hotel Management
Wings by Croske Resort Langkawi

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Reviewed 23 July 2024

Great place walking distance from airport. Great pool, room and facilities. The staff were friendly and helpful. They also arranged motorcycle hire at a very reasonable proce. Highly recommended and will be my place of cpice when i visit Langkawi!

Room tip: Great place walking distance from airport. Great pool, room and facilities. The staff were friendly and helpful. They also arranged motorcyc
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this reviewResponded 24 July 2024

Thank you for your fantastic review! We're delighted that you found our location convenient and enjoyed our pool, rooms, and facilities. It's wonderful to hear that our friendly and helpful staff made a positive impact on your stay and that you appreciated the motorcycle hire service. We look forward to being your preferred choice whenever you visit Langkawi again.

The Hotel Management
Wings by Croske Resort Langkawi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024 via mobile

Beautiful hotel, located next door to the airport which was worrying at first, however windows were well insulated so no noise could be heard in the room. Staff were extremely pleasant, very welcoming throughout stay, and helpful throughout. Breakfast was lovely with good selection of food. Rooms very clean, with fresh towels and room service daily. Hotel helped us organise a day trip of the Mangroves which we enjoyed immensely. Highly recommend , and loved our stay.

Room tip: Onsite car parking available, and the hotel can organise airport transfers also if needed. There is a gym and outdoor pool.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Aisling D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wings by Croske Resort Langkawi, Owner at Wings by Croske Resort Langkawi, responded to this reviewResponded 21 July 2024

Thank you for sharing your perfect stay experience!

We are thrilled to hear that our beautiful hotel exceeded your expectations. It's great to know that the proximity to the airport did not affect your stay due to our well-insulated windows. We're delighted that you found our staff pleasant and welcoming, enjoyed the lovely breakfast, and appreciated the cleanliness and daily room service. It's wonderful to hear that you had a fantastic time on the Mangroves day trip we helped organize.

We look forward to welcoming you back for another memorable stay.

The Hotel Management
Wings by Croske Resort Langkawi

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