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1 - 6 of 209 reviews
Reviewed 7 September 2020 via mobile



Worst Experience Ever!!!!

We are staying in Suite Room on 28 August 20.
Check in around 4pm. room seen to be okay with everything but there was a excrement in the toilet was no being clean by the housekeeping. when try to flush it was stuck and more come out, it was so disgusting and so awful. I make a complain to the front office & they change to the new room. Then in the new room the toilet door can't be close. So when anyone take a shower, the water will splashed and wet until front of the toilet door. Then i make a new complain. But there is nothing to be done by them. In the morning, i tried to see the Hotel General Manager Mr Peter. But he was at the coffee house and just make us waiting for him about 20minute and not appears to meet. It was very rude to make a guess waiting and insisted not to meet us. There was no appologies from the Hotel. We was a regularly been there and accualy my family members wedding also performed there. IT WAS VERY RUDE to treat us this way. How can this hotel get a 4stars rating. bad experience after few years been regularly there.

Date of stay: September 2020
Trip type: Travelled with family
Thank Putera1192
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 August 2020

Hygiene was bad.Lizard droppings at the window edges and fabrics were stained and old.Toilet interior had stains here and there.Parking basement was very dark and felt unsafe due to lack of lightings.Just a very unpleasant experience throughout.

Date of stay: November 2019
2  Thank kewlmack
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 March 2020

We were looked after and staff were friendly and helpful. We were walking distance to cafes and restaurants. The pool was great and Kota Bharu was really interesting. Need to get a good taxi driver who can speak English. Would definitely stay there again.

Date of stay: February 2020
    • Value
    • Rooms
    • Service
Thank fennellis4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 March 2020 via mobile

Took two rooms, one with king bed and another with twin beds. Room size is adequate at about 30m2. Bathroom is nice but room itself needs furniture refurbishment.

The air conditioning borders between stuffy room temperature on one end and not so cold and noisy on the other; indications that the system needs servicing. They still maintain the furniture from its early days, scratches and all.

For a 4* hotel, it would not hurt if they could supply 4 pillows instead of 2 in each room.

Location wise, its quite a walking distance to the market (about 500m), the old palace, museums and central mosque near which is the famed White House cafe. Less than 200m from the hotel is Wau Cafe (decent selection with nice ambience) and Restoran Hj Ismail Sumatera for popular local lunch.

On the upside, its beside the wide silt tainted river where one could take a stroll or jog along the bank. There is no ferry or boat rides though, not like in Kuching Sarawak. Not much if view on the other side of the bank.

Date of stay: February 2020
Trip type: Travelled on business
Thank esquire838
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 February 2020

The restaurants are Asian but in most other respects this is an international hotel, with all that that implies, both good and bad. It's easy - staff speak English, the room looks like you'd expect a hotel room to look and there are no surprises like a quirky loo. On the other hand, once inside you could easily be in London, Sydney, New York or Berlin. But in a city where so much else is unexpected and feels distinctly "other", coming back to something that felt familiar at the end of the day was a comfortable experience. And I can't fault the quality of the service or the standard of the room.

Room tip: If views are important, specify a river view. The view from the other side(s) is best ignored.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Q5022RZnickt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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