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“Average” 3 of 5 bubbles
Review of Crystal Lodge

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Crystal Lodge
Ranked #3 of 38 Hotels in Kota Bharu
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Average”
3 of 5 bubbles Reviewed 4 weeks ago via mobile

It was unplanned to visit Kota Bharu. I was going home after my holiday at Cherating, on my way home to Penang I drop by to visit Kota Bharu and since it was night already, I decided to spend a night at the town.

Rate during peak season (Christmas) : RM149 (Standard Double)

Pros :

- Located at the city center
- Breakfast served with variety of local foods and the rooftop garden restaurant was superb! Great view!
- Staff at the restaurant was very nice and friendly
- Lobby, walkway and the room was very clean
- Very comfortable bed, mattress, pillows and I had perfect sleep after traveling from Cherating!
- Checking in/out was easy and fast

Cons :

- Staff at the lobby (woman) never smile. It wasn't nice to show unwelcome face to guests.
- Towel seems clean, but somehow there were yellow and black stain
- The toiletries were plain basic - soap, shampoo and hair cap. No bath tub
- The iron was the worst. Iron my white shirt ended up some black rubber/stain sticking at my shirt.
- Air-con was barely cool.
- Bathroom was kinda small
- Room layout. I don't know but I feel awkward with the layout. Vertical mirror + hair dryer right beside the bed seems awkward. The tv located at the center but the bed was placed right beside the left corner stick to the wall.

But overall my stay at the hotel was great. The cleanliness & comfort at the standard.

Stayed December 2016, travelled with friends
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
    35
    126
    69
    23
    9
See reviews for
60
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36
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 December 2016 via mobile

Wonderful staffs from front desk to waitress & housekeeper⭐️⭐️⭐️⭐️⭐️for their svc. A 3star hotel with 5star svc. Nice spacious rm with well equip amenities. Up to date. Free PC usage with internet connection at lobby, limo svc available in the hotel itself. Beautiful relaxing 360 scenery from roof terrace. A very Pleasant hotel to stay. Nice Breakfast with local n western cuisines, Right amount and menu changes daily. *(not for greedy and freeloader type of customers! )
Hotel Location situated near places of interest, plenty of local eateries(Coffeeshop), restaurants,KFC,McDonald's, Giant supermarket, Parkson shopping ctr, 7-eleven, bus interchange, taxi stands, rivertaxi(Rm$1) to nearby villagers, ATMs(local, OCBC,UOB) prepaid topup kiosk. All the above mentioned are within walking distance. A highly recommended hotel

Stayed December 2016, travelled with family
Helpful?
3 Thank Imbran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 October 2016

Crystal Lodge was adequate for the one night stop over in Kota Bharu and the location was quite good (which is why we chose to stay here) however the town of Kota Bharu was very intimidating so as a tourist I would recommend paying a little more and staying in a nicer hotel where you have more amenities on site rather than going into town. The rooms were very basic, the hair dryer in one of our rooms blew up while being used, the staff replaced it but didn't seemed too worried about the fact it had blown up. Breakfast was OK, most of the food was cold however they do provide a microwave to warm it up (which we used). The beds were comfortable and the air conditioning worked well.

  • Stayed September 2016, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Weekender390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 October 2016 via mobile

Located near riverside. Have good breakfast for guess at rooftop restaurant. Old hotel but well maintain. Polite staff. Price a bit high for Kelantan area. Nearby city center but you need a car to travel. Taxi here need earlier booking. So far I will visit there again.

Stayed August 2016, travelled on business
Helpful?
1 Thank Yu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 September 2016

i manage to get a room with single bed by walk in. just nice for single traveller on business matter. only chiller/freezer the hotel is still missing. breakfast as provided still at roof top which is quite fantastic during sunrise. highly recommend for those who dont look for 'pampering' things.

Room Tip: ask counter for room facing jalan che su for city viewing or kelantan river.
See more room tips
  • Stayed September 2016, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank coyok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Lodge

Property: Crystal Lodge
Address: 124 Jalan Che Su, Kota Bharu 15000, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 38 Hotels in Kota Bharu
Price range (per night): RM138 - RM178
Hotel Class:3 star — Crystal Lodge 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Crystal Hotel Kota Bharu
Crystal Lodge Kota Bharu, Kelantan

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