It was only for a night stay during New Year's Eve but it was made more memorable because of the service and accommodating attitude from the staff that stood out for us. The staff was friendly and accommodating right from we stepped into the hotel until we left the hotel the next day. The front office staff was accommodating and made every efforts to our request for a change of rooms which were done quickly without much hassle. The coffee house staff for the new year eve dinner was apologetic (which was not the norm in most hotels) when we didn't get the table we requested earlier and again made effort to make up with the mixed up on the table earlier. Thanks to the management for instilling this excellent service to the hotel staff. Will surely make another trip to KB and stay at this hotel next time round !