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“Blindsided by poorly trained staff”
Review of Hotel Perdana

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Hotel Perdana
Ranked #1 of 40 Hotels in Kota Bharu
Certificate of Excellence
Reviewed 27 February 2017

Overall this is a good hotel but it had a dark and light side, the dark side being the older unrefurbished part and the light, the bright newly refurbished part. We chose the standard option for a deluxe room, after all it's supposed to be 5*****. My wife asked the lady at reception if there was a free upgrade (don't ask, don't get), however, the only way to upgrade was to pay. My main requirement for a room is a bath tub and our room came with that, so no need to upgrade; we thought!

The room itself was OK, albeit very dated. The first night I had an, almost, hot bath. The second night I was' so lucky. It seemed they had a problem with the hot water and after 2 visits from maintenance and several calls to reception, I was informed of this. The next morning I approached reception to tell of my disappointment. It wasn't until the morning after the 3rd night that someone had the sense to put us in the part of the hotel (the refurbished part), that had plenty of hot water. Of course, we did not know about the newly refurbished part at that point! So, the take away from this, is, make sure you stay in the newly refurbished part.

The newer part is like a totally different hotel and I honestly cannot fathom why they's want to put anyone in the old part, unless they were busting at the seams. Had that not have happened, this wold have been a very bad review.

All in all, it was a good hotel and I can only hope the management read this review and teach their frontline staff some room selling skills! When we stayed in Prague, the guy at reception asked us if we'd like to upgrade and invited us to see both rooms; we chose the upgrade, as we would have done at the Perdana!!!

This is a good hotel but not being presented well by its staff. Would I go there again? definitely, albeit a little wiser this time.

The location is good, as it is a short walk to KB Mall and only RM12 to the big wet/dry market. There is a very rich Thai influence in Kota Bahru, I believe it used to be part to Thailand, prior to WWII? So it is well worth doing some exploring in the surrounding countryside.

There is a ground level pool, just beside the breakfast room, although it was quite crowded when we were there. SO I'd recommend an early start if you want a swim; remember your trunks though!

Room Tip: Check out the refurbishment progress, choose the new, it costs a little extra but it is worth it.
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  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ThomBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPKB_2013, Director of Sales at Hotel Perdana, responded to this reviewResponded 9 July 2017

Dear Mr ThomBush
Thank you for staying with us and your feedbacks.

Your time and effort taken to highlight the issues are highly appreciated.
We value every guest feedbacks as this will help us to further improve on our products and services to exceed guest’s expectation. We look forward to welcoming you back to Hotel Perdana Kota Bharu and allow us to pamper you with our Perdana hospitality.
Hotel Perdana Kota Bharu Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (414)
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52 - 56 of 414 reviews

Reviewed 19 February 2017

The hotel got nice, with spacious room, swimming pool, gym and restaurant with buffet breakfast included, even old a bit, it is still comfortable and it is a great place to stay

Got free parking and easy to park

  • Stayed: June 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thre3-Winds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017 via mobile

The location is good, and ample parking space. Hospitable staff greeted me the minute I arrived. Rooms are big and comfy. We had a very comfortable stay, and will definitely return when we visit KB again.

Stayed: February 2017, travelled with friends
Thank Selina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2017

The hotel Perdana has shades of 1880's colonial style. Brand new refurbishment means luxurious room with extremely friendly and professional staff. Elegant furnishing and excellent breakfast provide a very welcome break from the not-so-welcoming city of Kota Bharu . One major issue i had was that when i went to have a look at the menu for the Chinese restaurant i was proudly told that they offered local specialty of shark fin soup. I would suggest that if they wish to serve such barbaric and inhumane food offerings, it is not a good idea to tell caucasian customers as it is not an acceptable practice.

Room Tip: Executive wing was brand new and very pleasant
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  • Stayed: January 2017, travelled solo
    • Value
    • Cleanliness
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Thank ivor_roberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2017

The old wings are more spacious but recently they were renovating the old wings.
I hope it will remain as spacious as it was before.

The new executive rooms are smaller.. just like the modern chic hotel.. I do not really fancy the lay out and set up.

Breakfast menu is amazing, you do not have to leave the hotel to savor the typical Kelantanese breakfast spread. Nasi Dagang on certain days, nasi kerabu on the other.

We kind of like the new lobby set up .. it looks very quaint now and preserved it's classic looks. The old kid on the block is still the best !

Room Tip: Always request for the old wing...
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  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank AzuraAzizeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Perdana

Address: Jalan Mahmood, Kota Bharu 15200, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 40 Hotels in Kota Bharu
Price Range: RM225 - RM329 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Perdana 4.5*
Number of rooms: 272
Official Description (provided by the hotel):
Hotel Perdana, the first premier hotel in Kota Bharu has undergone a major transformation into a luxury 5 star hotel. Stands in the heart of the city centre, within walking distance to Stadium Sultan Muhammad ke- IV, strategically located within a commercial district, government offices, shopping areas, hospitals and local attractions. The hotel is only 15 minutes drive from Sultan Ismail Petra Airport Kota Bharu. Blending with a touch of modern luxury in a classic decor, spreading over 2 wings and offering 272 well-appointed guest rooms and suites. Suitable for any business traveller or holiday makers, Hotel Perdana is set to be the new landmark and a preferred choice of accommodation in Kota Bharu. ... more   less 
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Also Known As:
Hotel Perdana Kota Bharu, Kelantan

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