This the 2nd time we stayed here when we come to KB. Reasonable price for a 5 star hotel.
Open carpark. Quite an issue if you have a car and its raining almost everyday in Kelantan.
Friendly and helpful staff. Very polite.
They have a big spread of breakfast which is so tasty (no doubt). but I would expect more for a 5 star hotel. The selections quite basic and boring. I would rate their breakfast as 3 star.
Room very clean and modern. However, Minus point, we paid extra for additional bed. But the complimentary water only came 2. When we requested additional 1 bottle for the 3rd bed, the staff said we need to pay for it. Thats funny for a 5 star hotel to be calculative for 1 freaking water bottle. By right, the room was paid for 3 pax and we deserve 3 complimentary bottle. Anyway, its so called complimentary how can we demand for more.
I rate 5 star on my first review when I first stayed this hotel, after 2 years and you guys are not improving much, so I give 3 star this time.
I wish you guys will improve on your services from what has been commented.
All the best.More
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