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5 - 10 of 551 reviews
Reviewed 8 May 2022 via mobile

I visited KB to attend a friendโ€™s wedding. I booked this hotel as it is said to be one of the best in town. To my disappointment, the room was very dingy and furnished very shabbily with old wooden furniture. The access to my room had damp carpets which smelt very musty, the bathroom had very old fixtures, my sink was blocked and water took ages to flow down. I asked housekeeping to sort this out but I donโ€™t know what they did as it wasnโ€™t resolved. Requested to change my room, equally bad experience. I donโ€™t think I will ever come back to this hotel if I visit KB next.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank genericsoul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 April 2022

I stayed here for the first time ever as an overnight sojourn while on my way to the Perhentian Islands in Terengganu, Malaysia. Malaysia Airlines had cancelled my morning flight from Kuala Lumpur to Kota Bahru on the day that I was supposed to catch a speedboat out to Perhentian, therefore I decided to fly to Kota Bahru a day earlier and spend 1 night here. And I have absolutely NO REGRETS WHATSOEVER, with my decision.

Firstly, to inform all travelers who are not familiar with Kelantan, Malaysia, This state is a slightly more under-developed state in Malaysia, compared to Selangor, Johor, Penang, Perak, etc. And I was here during the Ramadan month in 2022, whereby most of the population are observing fasting from food and drinks during the daylight hours. Even though this review is for the Perdana Hotel, I must tell you a bit about the Kota Bahru airport. After I arrived at the airport at approximately 5.45pm, I was pleasantly surprised that they have a reliable taxi service to ferry visitors to their intended destinations at this hour during the Ramadan month. Important note: The taxi ride from the airport to the Perdana Hotel costs RM30 at the time of writing this review. The journey took approximately 20 minutes.

Upon arriving at the hotel, the bell boy came to my taxi and helped me to load my luggage onto the hotel's trolley. And my check-in process was very smooth, the front desk personnel was very courteous. In Malaysia, most hotels and resorts request for a RM100 deposit per room at the time of checking in. This is like a security deposit, and will be fully refunded to the guest upon check-out if everything in the room is in order. The bell boy then helped me to bring my luggage up to my room. I was impressed that all the hotel staff are still serving their guests wholeheartedly even though the time of breaking fast for the day was drawing really close.

I stayed in a standard room with a Queen sized bed. My room was clean and tidy, the bathroom was also adequate with a bathtub. The hotel provided 2 complimentary small bottles of mineral water, this is a standard provision by hotels above a certain category. My room also has a 36-inch flat screen TV with some local channels and a few cable TV channels. However, most of the cable TV channels had very poor connection, the only one which was fit for viewing was the Food Channel. The central air-conditioning was adequate for me. And the bed and pillows were really comfortable, I slept like a baby that night. The water pressure of the hot shower was very good.

This hotel has a big Ramadan buffet banquet which is open to the public every evening during the Ramadan month. I was informed that they had sold out all their slots for dinner on the evening that I arrived here, so I decided to walk over to 7-Eleven, which is located right next door to the hotel, and buy some bread for my dinner. This hotel is conveniently located in the heart of Kota Bahru, I counted 2 convenience stores within walking distance from this hotel.

The next morning, I had the buffet breakfast in the restaurant of this hotel. All rooms come with a complimentary breakfast here. The variety of food offered during the breakfast was very good, considering that the Ramadan month is usually a quiet period for tourism activities in Malaysia and especially in this state. There were only a handful of non-Muslim guests staying here during my visit. The breakfast food consisted of international selections like hashbrowns, chicken sausages, chicken ham, baked beans, scrambled eggs, and lots of Malaysian delicacies such as roti Canai(a flat tossed bread), mee soto ayam(a vermicilli noodle soup), nasi kerabu( a blue-dyed rice), ayam berempah(chicken cooked with spices), daging serunding(a spicy dry beef jerky), various curries, fried noodles, freshly-cut tropical fruits, western pastries like croissants, cinnamon rolls, buns and home-made bread. All-in-all, I was very impressed by the complimentary buffet breakfast!

And the checking out process was as smooth as the check-in process, I received my RM100 refund without any problems. I had arranged for my resort in Perhentian to send someone to pick me up from this hotel and bring me to the Kuala Besut jetty in the morning, and when the driver arrived at the hotel, the front desk called me up in my room to inform me that my requested vehicle had arrived. This is indeed impeccable service! Kudos to all the staff of the Perdana Hotel in Kota Bahru, they exceeded my expectations! The next time I return to Kota Bahru, I would certainly stay here again. I highly recommend this hotel to all visitors who visit this part of Malaysia.

Room tip: My room had a view of the swimming pool. It was a good view.
Date of stay: April 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Wei Bing L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 November 2021

I had a wonderful stay! Service was great, breakfast was good, and when I requested rubber mats for the bath tub, which they did not have, En Amin from Front Desk transferred me to a room with a shower stall AND a view overlooking the swimming pool! Front Desk staff and Housekeeping staff did an excellent job!
However, parking remains a sore point ... as usual ... the parking lots are too tight even for a medium sized car.

Date of stay: November 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank ngyuanlee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 November 2021 via mobile

I have stayed in this hotel long time ago. I would say the hotel amenities, the staff attentiveness, buffet breakfast at Cerana Coffee House were awesome. The premier pool room is big, the classic room is just nice, equipped with coffee making facilities and toiletries. This hotel is also nearby the Siti Khatijah market, bazaar, mosque and not far from the airport.

Date of stay: November 2021
Trip type: Travelled with family
Thank Ainiemn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 October 2020 via mobile

Very good hotel but aircond in old buidling is centralize so even we put lower temperature, it is still warm

Buffet breakfast is a must. Many food were serve to customer. Different main dish food everyday.. nasi kerabu was good but beef salai is so tasteless

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank najihah922
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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