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BigDiveNut
Dubai, United Arab Emirates

Beware! This hotel does not follow correct COVID19 SOP.

1.0 of 5 bubblesReviewed 19 Oct 2020
At the breakfast buffet, most guests and even some staff were not wearing face masks. Some were even coughing into the food, potentially infecting others. When we brought this serious violation of Malaysia laws to the staff, and then to management, they did nothing.
Date of stay: September 2020
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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5 - 10 of 11 reviews
Reviewed 29 August 2020

I have just returned from two nights at the property.

Located in an urban setting looking out over downtown Kota Bharu, the views are urbanely charming. The rooms are spacious, extremely comfortable, and appointed with every amenity you might need. There is ample space to sit and relax.

If you're looking for a place to sleep for a couple of nights that comes with all the usual amenities and is a bit far from the city centre, this is a good base to explore Kelantan.

Date of stay: August 2020
    • Value
    • Rooms
    • Service
1  Thank sanyALGER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2020

Greet- The staff ve done the great job for greeting me. Helpful and treats me very nicely. Almost Everyone!
Lounge- the design looks great for me. I like modern style.
Room - i can say, very spacious. Clean and tidy. Less noise.
Toilet - I like shower. Bidet working fine. Good amenities. Got all basic toiletry set.
Bed- Comfortable, i can sleep very easily.
A/c working fine.
Work table just great, not so big. But i can do the job with laptop.
Single Sofas available for rest.
No veranda in my room.
No electrical technical problems so far.
Internet speed very fast.
Fridge available.
Complimentary set include coffee and tea with boiler.
Big screen TV. All channel working fine.
Got room services. Iron is inside your room.
Location is very near at the G-Orange Mall.
Gyms and fitness available.
Lift is accessible.
The food taste quite nice!

Date of stay: March 2020
    • Location
    • Rooms
    • Service
Thank 560fatins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kenny Liong, General Manager at H Elite Design Hotel, responded to this reviewResponded 8 July 2020

Dear 560fatins

Thank you for choosing to stay at H Elite Design and for taking the time to give us a positive review at Tripadvisor. We are very happy to hear that your recent stay was an enjoyable one and the experience was enhanced by the comfort of our well-equipped hotel and the service extended by the team. It has been our pleasure having you in the hotel and we look forward to welcoming you back for several more memorable experiences.


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Reviewed 16 September 2019

The hotel is still under renovation & should not take guests yet. There were woods & mattresses parked by the wall in the hall way with dusty floors. Inappropriate. The lobby doesn’t serve as a lobby. Breakfast buffet was a total disappointment and lack of variety. There was a large pile of rubbish outside the hotel which can be seen from the hotel’s cafè window during breakfast. They could not give me an iron when requested. We asked for housekeeping to change the bedsheets before we went out for 4 hours & it was still not done when we came back. Much work needed here - from the unfinished renovation & the services need to improve too. The only nice thing is the swimming pool.

Date of stay: September 2019
Trip type: Travelled with family
Thank drfadzilahanim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kennyliong, Manager at H Elite Design Hotel, responded to this reviewResponded 5 October 2019

Dear drfadzilahanim,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and the experience of our valued guests. We are deeply sorry to learn of the various issues you encountered which culminated in an unsatisfactory stay. Please accept our sincere apologies for not being able to live up to your expectations. It is most certainly not the intended experience we hope for our guests or the impression we wish to leave. Rest assured that have shared your comments with our teams and that the corrective actions are being taken. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to H Elite Design Hotel on your next visit to the city.

Regards

Kenny Liong
Operation Manager

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Reviewed 14 September 2019 via mobile

This hotel was still under construction during our stay. The lobby did not fit its purpose as a lobby.. we were soaking wet trying to unload our stuff from car. Interior was still way too dusty to be occupied. The sound of drilling really annoyed us.. not only drilling.. sound of knocking on wall. We were from kl and have been driving for the whole day.. we arrived at 3.30pm. Yet they still did not prepare our room and were expecting us to be ok to wait. And the toilet door was a bit weird.. open concept door?

Date of stay: September 2019
Thank 1988fa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kennyliong, Manager at H Elite Design Hotel, responded to this reviewResponded 5 October 2019

Dear fadhilahj2015

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and the experience of our valued guests. We are deeply sorry to learn of the various issues you encountered which culminated in an unsatisfactory stay. Please accept our sincere apologies for not being able to live up to your expectations. It is most certainly not the intended experience we hope for our guests or the impression we wish to leave. Rest assured that have shared your comments with our teams and that the corrective actions are being taken. As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to H Elite Design Hotel on your next visit to the city.

Regards

Kenny Liong
Operation Manager

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Reviewed 21 August 2019 via mobile

Travel to Kota Bharu to visit relatives and managed to get this hotel at great price. Hotel have pool at the top offering fantastic view of the padi fields, gym and children's club. Some renovation is still on going but the staff really friendly and helpful. Will come back again.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank hnyew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kennyliong, Manager at H Elite Design Hotel, responded to this reviewResponded 5 October 2019

Dear Hnyew

Thank you for your compliments on our hotel facilities and friendly staff. My profound apologies for the delayed check-in due to our hotel's high occupancy during the period of your visit and rest assured that our management has looked into the issue to enhance our guests' experience. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel in the near future.


Regards

Kenny Liong
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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