Cleanliness of toilet and bathroom was really poor and need serious improvement. It looks to me it has not been cleaned for awhile, dirty wall and floor. plenty of improvement need in room and house keeping. Called house keeping and there was never any reply.
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He hotel staff was very nice. Free parking at hotel. The room is acceptable. They will charge tooth brush if you forget. The only problem i have is the toilet which the toilet door when u close it is not fully close. If u r doing any business inside the toilet the smell will also be covered the whole room. The hotel is quite distance from the town.
1. The shower area is dirty...mildew and blackish stains on tiles, like it has not been washed for a few weeks
2. The room floor is not swept - there are still cookies crumbs from prevoius guest
3. Bedsheet suspected not changed - there was a stain, and it didn't feel fresh. We had to call housekeeping to change it, at 9:30PM!
4. Towels smelt musty and soury - like they were folded when wet. We asked them to change as well.
5. Hotel grounds and areas feel like cheap commercial areas.
In short, please DO NOT stay here. It's an insult to the word "Design", "Elite" and even the letter "H"
A new business hotel, away from the city & a vehicle is necessary to explore the city but hotel parking is abundant. Located next to a new hypermarket that has yet to open. Limited choices of restaurants around here. 7-11 is opposite the main road.
At the breakfast buffet, most guests and even some staff were not wearing face masks. Some were even coughing into the food, potentially infecting others. When we brought this serious violation of Malaysia laws to the staff, and then to management, they did nothing.
I have just returned from two nights at the property.
Located in an urban setting looking out over downtown Kota Bharu, the views are urbanely charming. The rooms are spacious, extremely comfortable, and appointed with every amenity you might need. There is ample space to sit and relax.
If you're looking for a place to sleep for a couple of nights that comes with all the usual amenities and is a bit far from the city centre, this is a good base to explore Kelantan.
