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“Clean, comfortable and convenient hotel” 4 of 5 bubbles
Review of Renaissance Kota Bharu Hotel

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Renaissance Kota Bharu Hotel
Ranked #2 of 38 Hotels in Kota Bharu
Subang Jaya, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean, comfortable and convenient hotel”
4 of 5 bubbles Reviewed 6 December 2016

We wanted a slight higher ended hotel in KB and this is one of the two available. The hotel is very clean, neat and tidy in general and the room was spacious and comfy. Amenities provided are adequate and clean. However, I dislike the reason given for a single towel set provided and we had to call for an extra. General maintenance is wanting and the dated towels need refurbishment. Overall, the comfort level is highly reasonable and the staff are very friendly and helpful. The nightly performing duo at the Cafe lounge is very good and presents well and pretty talented.

Room Tip: Get a non-smoking higher-level rooms. You will be liable to a RM1500 penalty if you smoke in a non-s...
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  • Stayed December 2016, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nok O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 8 December 2016
Dear Guest,

Thank you for sharing your feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay despite a few setbacks. We will share your positive comments among our associates to further inspire them.

On the other hand, please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective.

We hope to serve you better the next time you visit us and also look forward to welcoming you back!

Yours sincerely
Adrian Cecil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

304 reviews from our community

Traveller rating
    77
    137
    61
    18
    11
See reviews for
67
81
20
81
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 December 2016

The hotel proved a good base for our team of six working a couple of miles away. The rooms are spacious and well appointed.
The breakfasts were a highlight of the trepanned there was a varied selection of dishes to suit all tastes. We only eat at the hotel once in the evening and this was a buffet that was also pretty good.
There is high speed internet in the rooms for a small fee and free wi fi around the hotel.
Kelantan is a dry state so don't expect to find any alcohol but there is a good range of non alcoholic drinks.
At night the road outside can be noisy so suggest that ask for a room on the other side. The traffic in the day can be slow so allow plenty of time for travelling around time.

Room Tip: Away from the road recommended
See more room tips
  • Stayed November 2016, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 8 December 2016
Dear Guest,

Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and were totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times.

Regards
Adrian Cecil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 4 November 2016 via mobile

I stayed here for few nights to find the rooms were quite pleasant with a touch of traditional deco.

The dinner and lunch buffet are okay but it seems they repeat the menu after 1 day. They didn't served juice or cordial during buffet time.

The meeting room felt so suffocating as no air ventilation and it smells old. To make it worse, you even can smoke outside the meeting room which basically the smoke will be aired for the whole halls.

Stayed November 2016, travelled on business
Helpful?
1 Thank Rafidah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 6 November 2016
Dear Rafidah,

Thank you for taking the time to share your feedback on your recent stay at our Hotel. We are glad to hear that you had enjoyed your stay; however regret that your meeting experience was not that satisfying. Please accept our sincere apologies for the setbacks. Your comments was noted and shared with the relevant associates concerned; and necessary steps will be implemented to prevent future recurrences.

Meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. Once again, thank you for your feedback which would help us on improving our service quality.

Most importantly, we look forward to serve you better on your next visit.

Best regards,
Adrian Cecil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 23 October 2016 via mobile

Not a pleasant stay, cold showers to under cooked food to finding hair in my food. I brought it to room services attention, apparently hair in food is funny. I do not recommend staying here. Also, if you are looking to relax in the sun next to a nice pool I'd look somewhere else!

Stayed October 2016, travelled on business
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 25 October 2016
Dear Guest,

Thank you for taking the time to share your feedback on your recent stay at our Hotel.

We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your valuable comments were noted and addressed with our team members. We will take the necessary steps to prevent future recurrences.
Every hotelier works hard towards meeting or even exceeding his guest’s expectations and ensure that his team members will deliver them.

We hope you will give us another chance to serve you better on your next visit.

Regards
Adrian Cecil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 9 October 2016

We checked in at 11pm and were gone by 6:30am but the Renaissance was great for those few hours. The bed was amazingly comfortable and the shower was warm and powerful. The front desk staff were all very friendly and arranged airport pick up and transfer to Kuala Besut to enable us to get the first ferry to the perhentians.

  • Stayed October 2016, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review, 16 October 2016
Dear Anna,

Thank you for sharing your stay experience at our Hotel. We are so glad to hear that you had a warm and comfortable stay. Your positive comments will be shared with our team to further inspire them. Our team always strive hard to meet our guests' expectations.

We are glad to be of service to you and look forward to welcome you back soon.

Best regards
Adrian Cecil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Kota Bharu Hotel

Property: Renaissance Kota Bharu Hotel
Address: Jalan Sri Kota | Jalan Yahya Petra, Kota Bharu 15100, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 38 Hotels in Kota Bharu
Price range (per night): RM258 - RM351
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, a Marriott Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 
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Also Known As:
Renaissance Kota Bharu Hotel Kelantan
Kota Bharu Renaissance

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