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The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu)
Ranked #2 of 41 Hotels in Kota Bharu
Reviewed 15 December 2016

I booked two rooms at this hotel for two nights in August 2016. The rooms are large and comfortable. Amenities provided in the room are satisfactory. The check-in and check-out processes were very smooth, efficient and fast. The staff are courteous and helpful, they can provide information regarding the places of interest in Kota Bharu. The breakfast was included with the room. The hotel offers varied selection of menu and we enjoyed the breakfast.

As this trip was for charity purposes, we didn’t able to visit most of the local attractions. However, the strategic location of this hotel allowed us to visit several places, such as Pantai Cahaya Bulan, Wakaf Che Yeh (night market) and Siti Khadijah Central market and we enjoyed eating the delicious seafood at most of the restaurants.

The drawbacks - the parking spaces for the hotel are shared with the shopping mall and the hotel doesn’t provide any shuttle services to nearby popular places.

Other than that, staying at this hotel was truly value for the money.

Room Tip: Choose rooms at higher floor rooms for good view
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  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank bbsiqinsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu), responded to this reviewResponded 20 December 2016

Dear Guest,

Thank you for taking the time to share your stay experience at our hotel. We are delighted to know that you had a memorable experience for your stay here. Your positive comments will be shared among our team-members to inspire them to provide the best service at all times.

It feels good to know that our goal to create a memorable experience for your travel has been met. We look forward to welcome you back the next time you are in Kota Bharu !

Yours sincerely
Adrian Cecil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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60 - 64 of 370 reviews

Reviewed 6 December 2016

We wanted a slight higher ended hotel in KB and this is one of the two available. The hotel is very clean, neat and tidy in general and the room was spacious and comfy. Amenities provided are adequate and clean. However, I dislike the reason given for a single towel set provided and we had to call for an extra. General maintenance is wanting and the dated towels need refurbishment. Overall, the comfort level is highly reasonable and the staff are very friendly and helpful. The nightly performing duo at the Cafe lounge is very good and presents well and pretty talented.

Room Tip: Get a non-smoking higher-level rooms. You will be liable to a RM1500 penalty if you smoke in a non-s...
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  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Nok O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu), responded to this reviewResponded 8 December 2016

Dear Guest,

Thank you for sharing your feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay despite a few setbacks. We will share your positive comments among our associates to further inspire them.

On the other hand, please accept our sincere apologies for the setbacks. Please be assured that meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective.

We hope to serve you better the next time you visit us and also look forward to welcoming you back!

Yours sincerely
Adrian Cecil

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Reviewed 3 December 2016

The hotel proved a good base for our team of six working a couple of miles away. The rooms are spacious and well appointed.
The breakfasts were a highlight of the trepanned there was a varied selection of dishes to suit all tastes. We only eat at the hotel once in the evening and this was a buffet that was also pretty good.
There is high speed internet in the rooms for a small fee and free wi fi around the hotel.
Kelantan is a dry state so don't expect to find any alcohol but there is a good range of non alcoholic drinks.
At night the road outside can be noisy so suggest that ask for a room on the other side. The traffic in the day can be slow so allow plenty of time for travelling around time.

Room Tip: Away from the road recommended
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  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu), responded to this reviewResponded 8 December 2016

Dear Guest,

Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and were totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times.

Regards
Adrian Cecil

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Reviewed 4 November 2016 via mobile

I stayed here for few nights to find the rooms were quite pleasant with a touch of traditional deco.

The dinner and lunch buffet are okay but it seems they repeat the menu after 1 day. They didn't served juice or cordial during buffet time.

The meeting room felt so suffocating as no air ventilation and it smells old. To make it worse, you even can smoke outside the meeting room which basically the smoke will be aired for the whole halls.

Stayed: November 2016, travelled on business
1  Thank Rafidah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu), responded to this reviewResponded 6 November 2016

Dear Rafidah,

Thank you for taking the time to share your feedback on your recent stay at our Hotel. We are glad to hear that you had enjoyed your stay; however regret that your meeting experience was not that satisfying. Please accept our sincere apologies for the setbacks. Your comments was noted and shared with the relevant associates concerned; and necessary steps will be implemented to prevent future recurrences.

Meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. Once again, thank you for your feedback which would help us on improving our service quality.

Most importantly, we look forward to serve you better on your next visit.

Best regards,
Adrian Cecil

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Reviewed 23 October 2016 via mobile

Not a pleasant stay, cold showers to under cooked food to finding hair in my food. I brought it to room services attention, apparently hair in food is funny. I do not recommend staying here. Also, if you are looking to relax in the sun next to a nice pool I'd look somewhere else!

Stayed: October 2016, travelled on business
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian C, General Manager at The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu), responded to this reviewResponded 25 October 2016

Dear Guest,

Thank you for taking the time to share your feedback on your recent stay at our Hotel.

We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your valuable comments were noted and addressed with our team members. We will take the necessary steps to prevent future recurrences.
Every hotelier works hard towards meeting or even exceeding his guest’s expectations and ensure that his team members will deliver them.

We hope you will give us another chance to serve you better on your next visit.

Regards
Adrian Cecil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu)

Address: Jalan Sultan Yahya Petra | Kota Sri Mutiara, Kota Bharu 15150, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 41 Hotels in Kota Bharu
Price Range: RM 253 - RM 366 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Renai Hotel Kota Bharu ( formerly Renaissance Kota Bharu) 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the rich Malay culture at The Grand Renai Kota Bharu Hotel, a Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides excellent service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with a Grand Ballroom, and on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Hotel's Fitness Centre is Kota Bharu's largest gymnasium equipped with the latest fitness equipment, steam rooms, sauna, Jacuzzi and an outdoor swimming pool. ... more   less 
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Also Known As:
Renaissance Kota Bharu
Kota Bharu Renaissance
The Grand Renai Hotel Kota Bharu ( Formerly Renaissance Kota Bharu) Kelantan

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