This is the first time I went to KB for pleasure, not work. Everyone recommended to stay here. It was easy to see why, it is good; clean and comfortable.
A well-managed old hotel with extension to shopping mall which is a plus.
The price range was a bit on the high side but the rooms make up for it in space and overall efficiency/cleanliness - I mean, I can't remember when was the last time I'm in a hotel where the nightstand button is working.More
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StayForLong
StayForLong
Booked a one night stay here. Quite an old hotel. Used to be Rennaisance Kota Bharu. Some part of the hotel under renovation. The room is spacious. The mattress not really comfortable. Switch for light in the room spoil. Cannot switch off the main light. Breakfast is OK, not much choice. Location wise is good.
Dear CikLiH,
Thank you for sharing your recent stay experience at our Hotel. Please accept our sincere apologies for the setbacks. Kindly be assured that we are working on our shortcomings.
We hope to welcome you back to an improved stay the next time.
Yours sincerely,
Melissa Zainuddin
Stayed one night. Clean, comfortable non-smoking room on the 14 floor. Friendly staff. Buffet breakfast had a wide selection. Convenient access to the supermarket located next door. No major complain.
Dear orthoukm,
Thank you for taking the time to share your stay experience at our Hotel.
We are delighted to know you had enjoyed your stay and had a pleasant time. Your comments will be shared with our team members to inspire them to give their best at all time.
We look forward to welcome you back the next time you are in town.
Yours sincerely,
Melissa Zainuddin
Stopped for 1 night en route from Perhentian islands to Borneo. Large room, clean, good buffet breakfast. Ticked all of the boxes for a quick stay. Friendly staff. Cannot complain especially at this price.
Dear BrightonKaren,
Thank you so much for sharing your recent stay experience at our Hotel. We are delighted to know that you are satisfied with our products and services. Our team always give their best to all our guests.
We look forward to welcome you back again the next time you are in this part of the world.
Yours sincerely
Melissa Zainuddin
No hot water.services too bad.first day of check in with no hot water.morning for breakfast with last minute news more than 2 person tney need to charge for breakfast.this thing must be acknowledge on first day of check in rather asking customer to stand on waiting for some unnecessary confirmation.
Dear dahlan2,
Thank you for your feedback on your recent stay experience at our Hotel. First and foremost, please accept our apologies for the unpleasant experience that you had encountered. The relevant department heads had looked into the issues highlighted by you and various steps will be implemented to ensure no recurrences in the future.
We hope you will give us another chance to serve you better on your next visit.
Yours sincerely,
Melissa Zainuddin
I've been staying there everytime when I back to my hometown. The last we stay there during June 2019. During our stayed on the 1st night,my son was not feeling well so we decided to dine in at their coffee house,1st floor. I ordered chicken chop and my husband ordered spaghetti Bolognese. The presentation of the chicken chop really shocked me (only piece of boneless chicken,French fries,sauce and coleslaw. Like mamak stall' s food). The worst part was chicken chop and blackpepper sauce tasteless. My husband's dishes taste too salty. The 2nd night we decided to had the dinner at chinese restaurant, 6th floor. The staffs there very friendly and recommend us to have their signature dish - fish head noodles soup. Really surprise us, the food was so nice here if compare with coffee house.
Overalls we enjoy our stay at there. The coffee house food really need to improve.
Dear DeanneChin,
Thank you for being a loyal supporter of our Hotel. And also thanks for taking the time to share your feedback on your dining experience at our Hotel.
Please accept our apologies for the unpleasant experience at our coffee house. We had shared your comments with the relevant department head and Chef to avoid any recurrences. It is through guest feedback that will enable us to improve on our products and services.
We look forward to serve you better on your next visit.
Yours sincerely,
Melissa Zainuddin
