Just a single night whilst touring from Penang to KL the long way around as it were. Only used the restaurant for breakfast, no issues. Rooms good sized and clean, staff pleasant and ample parking outside for our bikes.More
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This is the first time I went to KB for pleasure, not work. Everyone recommended to stay here. It was easy to see why, it is good; clean and comfortable.
A well-managed old hotel with extension to shopping mall which is a plus.
The price range was a bit on the high side but the rooms make up for it in space and overall efficiency/cleanliness - I mean, I can't remember when was the last time I'm in a hotel where the nightstand button is working.
Dear amir_mazlan,
Thank you for taking the time to share your recent stay experience at our Hotel.
We are delighted to know that you had enjoyed your stay and we had met your expectations. We are appreciative of your positive comments.
Thanks again for your support. We look forward to welcome you back the next time your are in Kota Bharu.
Yours sincerely,
Melissa Zainuddin
Booked a one night stay here. Quite an old hotel. Used to be Rennaisance Kota Bharu. Some part of the hotel under renovation. The room is spacious. The mattress not really comfortable. Switch for light in the room spoil. Cannot switch off the main light. Breakfast is OK, not much choice. Location wise is good.
Dear CikLiH,
Thank you for sharing your recent stay experience at our Hotel. Please accept our sincere apologies for the setbacks. Kindly be assured that we are working on our shortcomings.
We hope to welcome you back to an improved stay the next time.
Yours sincerely,
Melissa Zainuddin
Stayed one night. Clean, comfortable non-smoking room on the 14 floor. Friendly staff. Buffet breakfast had a wide selection. Convenient access to the supermarket located next door. No major complain.
Dear orthoukm,
Thank you for taking the time to share your stay experience at our Hotel.
We are delighted to know you had enjoyed your stay and had a pleasant time. Your comments will be shared with our team members to inspire them to give their best at all time.
We look forward to welcome you back the next time you are in town.
Yours sincerely,
Melissa Zainuddin
Stopped for 1 night en route from Perhentian islands to Borneo. Large room, clean, good buffet breakfast. Ticked all of the boxes for a quick stay. Friendly staff. Cannot complain especially at this price.
Dear BrightonKaren,
Thank you so much for sharing your recent stay experience at our Hotel. We are delighted to know that you are satisfied with our products and services. Our team always give their best to all our guests.
We look forward to welcome you back again the next time you are in this part of the world.
Yours sincerely
Melissa Zainuddin
No hot water.services too bad.first day of check in with no hot water.morning for breakfast with last minute news more than 2 person tney need to charge for breakfast.this thing must be acknowledge on first day of check in rather asking customer to stand on waiting for some unnecessary confirmation.
Dear dahlan2,
Thank you for your feedback on your recent stay experience at our Hotel. First and foremost, please accept our apologies for the unpleasant experience that you had encountered. The relevant department heads had looked into the issues highlighted by you and various steps will be implemented to ensure no recurrences in the future.
We hope you will give us another chance to serve you better on your next visit.
Yours sincerely,
Melissa Zainuddin
