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“Good Experience” 4 of 5 bubbles
Review of Dorsett Grand Labuan

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Dorsett Grand Labuan
Ranked #1 of 10 Hotels in Labuan Island
Certificate of Excellence
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good Experience”
4 of 5 bubbles Reviewed 1 week ago

Stayed for 2 nights , and just came back from Labuan today. It's just a weekend getaway, my first time to Labuan . Really good point here for me is the location and the service . Location is really near to the mall, food court, taxis stop, duty free shop and few of point of interest in Labuan , such as Marine Museum , all within walking distance. Never had a problem with the staff throughout the stay, all of them are polite and helpful. From check in, room service , restaurant and check out. Although hotel is a bit old, but but satisfied with the cleanliness, the rooms spacious design, spacious washroom . On the low side, lounge is a bit dull, for a five star hotel, could have done better . The bed and the pillow doesn't match a 5 star hotel quality. Too soft I would say . Can't really sleep well for 2 nights. Breakfast, was okay, wide range of selections . Overall , 4 star hotel to me.

  • Stayed January 2017, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank BartGerro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, 1 week ago
Dear BartGerro,

First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan.

On behalf of my team, allow me to thank you for your review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. We took note of your feedbacks and glad that you have find our spacious room and facilities to your liking. It is only by receiving feedbacks from our guest that we are able to overcome our shortfall. I can assure you that this situation is being addressed and reviewed, to further reinforce the standard of our hotel.

Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan.

Best Regards,

SUSAN CARLOS
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

456 reviews from our community

Traveller rating
    178
    189
    65
    13
    11
See reviews for
36
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272
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Spacious room, friendly, lovely front desk and concierge officers make me feel homey during my business trip. To make this trip special,you can rent the bicycle from the hotel to cycle around the town & I did it :))) My number one choice and only choice to stay for my trip to Labuan. #Mary #Irvilla #Fuad

Stayed December 2016, travelled on business
Helpful?
Thank Lim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review, 2 weeks ago
Dear Lim Y,

First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan.

On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and with the services rendered by our staff. Your feedback on our friendly staff is great motivation for them to constantly give their best. We are glad that you have enjoyed our facility and had a good cycle around town.

Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan.

Best Regards,

SUSAN CARLOS
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 4 weeks ago via mobile

I have Been staying here for my visit to Labuan for many years. Friendly and helpful staff. The Location is great. Love the ginger bread house that was set for Xmas. Bought a slot on the brick coz the funds will be used for charity. Keep up the good work.

Stayed December 2016, travelled on business
Helpful?
Thank KennethT670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, 3 weeks ago
Dear Kenneth T670,

First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan.

On behalf of my team, allow me to thank you for your wonderful review and we are happy that you have a pleasant stay. Appreciate for your support on our charity event by buying the Ginger Bread House's block. We look forward to welcoming you back soon!

Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan.

Best Regards,

SUSAN CARLOS
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
1 review
5 of 5 bubbles Reviewed 4 weeks ago

I have traveled to Labuan for business for the last two years staying anywhere from a few days to two months and have stayed at the Dorsett and my experience there has been excellent!

It started as I entered the hotel and was greeted by the personnel at the front door and the staff working at the front desk. Morning, noon or night, it made no difference, I was always greeted with a smile and a welcome back greeting.

Here are my experiences:

Breakfast: The complimentary breakfast provides a great selection of juices and fruits and so much more. Personal favorite was the eggs made to order and I highly recommend the cheese omelet.

Lunch: A full lunch buffet provides a large number of choices and is great for either a business lunch or a casual bite to eat. The large variety serves to satisfy a number of different appetites. Since it is served buffet style, all the food was ready to go and made for a quick bite to eat during the day.

Center bar: I loved the center bar to grab a beverage or casual meal in the evening. It has a very relaxed environment and a menu with lots of food choices. The bonus was the bar had two different happy hours which makes the beverages very affordable.

Rooms: I found the king size bed to be very comfortable and the housekeeping staff did an excellent job caring for the room and I. The housekeeping staff were professional and always cleaned my room very timely. The internet connection was excellent and it made it easy for me to work from the hotel when my job demands required it.

Executive rooms: I found the executive rooms to be of great value on my longer stays and it allows one to have access to the lounge. Inside the lounge, they provided cold beverages and light food selections. It was an excellent way to wind down after working all day with a cold drink and grab a snack.

Overall: My experience at the Dorsett was amazing and I found all the staff to be very professional and pleasant to be around. They saw to my needs for the last two years and I grateful for the hospitality they extended towards me. I found all the staff to be pleasant to be around and I think it originates with the tone at the top from the General Manager, Susan Carlos. I can’t thank you enough for you and your staff’s hospitality and assistance while I stayed there.

If your work or holiday takes you to Labuan, I would highly suggest the Dorsett both for the kind staff as well as the excellent value received at the hotel.

Best wishes for a great 2017!

Room Tip: If possible, a view of the water is very nice!
See more room tips
  • Stayed December 2016, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KurtBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, 3 weeks ago
Dear KurtBush,

First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan.

On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff to constantly give their best. We are glad that you have enjoyed our foods selections, services & facilities reached your expectations.

Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan.

Best Regards,

SUSAN CARLOS
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

3rd time o Labuan after accommodating at Billion and Tiara and wanted to give Dorsett a try. All i can say is "regrets" for a 5 start hotel standard
dust
Not denying excellent check in and check out service with big rooms. Breakfast nothing much to shout about for a 5 star hotel reputation. One look from outside very classy. Internally it is an old design, with very old dusty carpet. Stayed there for two nights and three days and never saw even once the carpet being vacumed. That answers why the dust. Was sneezing all throughout in the room. Not worth for the price

  • Stayed December 2016, travelled solo
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank dharroshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, 3 weeks ago
Dear Dharroshan,

First and foremost, thank you for selecting Dorsett Gran Labuan for your accommodation needs during your recent visit to Labuan.

It is with great concern that I read your comments about the services you experienced during your stay with us. I can assure you that this situation is being addressed and reviewed with the department concerned, to further reinforce the standard of our service.

We take great pride in being able to provide the best service possible and constantly strive for perfection. It appears that in your case, we have failed to live up to our own standards of services.

Please accept our apologies for the inconveniences caused to you and we thank you for your feedback. It is only by receiving feedbacks from our guests that we are able to overcome any deficiencies. Though nothing can be done to change your past experience, I hope you will allow us another chance to redeem ourselves.

Once again, we thank you for your feedback and look forward to welcome you back to the Dorsett Grand Labuan.

Best Regards,

Susan Carlos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Grand Labuan

Property: Dorsett Grand Labuan
Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Labuan Island
Price range (per night): RM366 - RM482
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

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