We were a group of 20+ peoples that plan to have a gathering at the resort. We booked the whole place in March and planned to have a getaway in July during the holy month of Ramadhan. We were informed by the resort that they have a strict rules regarding the maximum number of people allowed to overnight in the resort in order to maintain the quality of our holidays and many more reasons. They arranged the extra personnel to be put over at the malani resort which is within the proximity of the resort.
We concur with the concept of the resort to have a quiet getaway from the hustle and bustle of the city and believe that this arrangement best suit our holiday. Hence we happily accept the arrangement and pay the extra.
However, 1 day prior to our arrivals, they whatsapp us to say that they will arrange everything in the resort with extra beds. We refused to accept the arrangement and the management replied us with the below message "very sorry about this. Normally we charge extra Myr 200 per extra guests and place them at Malani Villa. For your case, I charge the extra guest Myr 100. Also, 4 out of 5 times that we pay malani villa, our guests did not go. Warmest regards"
We were unhappy with the rudeness in their reply. Money is not the main issue as we were willing to pay higher than 5 star resort price for this said gem in Negeri Sembilan. However the attitude of the management of the resort is beyond tolerance.
Looking at all previous review of the resort, I would strongly advise holiday maker to seriously consider spending your quality time in this place to tolerate the attitude of the resort owner. There are a few competitor in the vicinity while I previously had a great time at Titi Eco Resort some 20+km away from this place which is cheaper and showed much more sincerity in their hospitality and a welcoming attitude.
- Official Description (provided by the hotel):
- The Shorea is a boutique resort, next to the Berumbun forest reserve.The Shorea is an architect's family retreat, built within a tropical forest reserve. Its secluded villas are set on natural terrains, with meandering paths leading down to a jungle stream, a waterfall within the Berembun Forest Reserve; it is the ultimate forest getaway.There are 4 villas with fantastic view of the forest. We are an hour from KLIA (Kuala Lumpur International Airport) and 20 mins from the Seremban town. ... more less
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