My wife and I took our two young daughters there last week.
The Safari park was brilliant, the animals were healthy and staff friendly and knowledgeable and willing to do that little bit extra to keep the children interested. Food, as you would expect, was more expensive than outside but was okay.
The hotel, the Arabian, was a disappointment. No advice from the concierge when we arrived on where to park, help with luggage or anything like that. Checkin was quick but when we got to our room we realised we had not been given the access codes for wifi. In fact the wifi unit in the corridor was not working! We booked a room for two adults and two children and yet there were only enough pillows and bath towels for two people and the floor had not been cleaned since the last guest moved out. Housekeeping took the best part of two hours to supply pillows and bath towels but the face towels we requested were beyond their capability! After two hours the reception had still failed to sort out the wifi so we got hold of the operations manager who finally got face towels and the wifi sorted out! When on the third day the floor was still dirty we watched the girl from housekeeping following her mop around the room. If it picked up the dirt, great, if it did not, not her problem! Replacing used towels with the same number of clean ones was also too much to expect. There are only three power points in the room which in this connected world is not enough. The buffet breakfast in the coffee shop was adequate although the choice was a bit limited but what was on offer was reasonably well cooked. However my wife who rarely drinks tea switched to it after trying the coffee on the first morning, it was terrible!
The water park was a disaster, plenty of staff to separate you from your money at every opportunity but few interested in providing good service! About the only thing included in the entry price was the water in the pools. Resort guests had to pay for towels and lockers available to them free at the pool in their hotel. The main issues here were safety as a result of poorly trained/missing life guards, poor maintenence and inedible expensive food.
In pools clearly marked for children only and no inflatable rings allowed, one of my daughters injured herself trying to avoid an adult on a water slide right in front of a lifeguard. My five year old was knocked off her feet and pushed under the water by two adults coming down a slide into the children's pool again right in front of the life guard. You would get more reaction from a stone statue! The attractions in one of the other children's pools were also being used by adults but here there was no life guard there to stop them!
The water park is poorly maintained with rubbish everywhere and even a toilet door missing in the dirty women's toilets. As for the food, I would expect it to be more expensive than outside but it was not even edible! We bought some chicken with rice for lunch. The gravy on the chicken was unbelievably salty and the chicken itself was tougher than the leather on the sole of my shoe (a rip off)! They should close the Waterpark down until they can get enough properly trained life guards, some staff with basic cooking skills and sort out the maintenence issues.
The girls loved the safari park so we might visit again. Hopefully by then the hotel will have got its act together but the water park we will avoid.
- Official Description (provided by the hotel):
- Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more less
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- Also Known As:
- Bukit Gambang Resort City Hotel Kuantan