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“Horrible Christmas Stay! ” 1 of 5 bubbles
Review of Bukit Gambang Resort City

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Bukit Gambang Resort City
Ranked #13 of 48 Hotels in Kuantan
Butterworth, Malaysia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Horrible Christmas Stay! ”
1 of 5 bubbles Reviewed 3 weeks ago via mobile

We booked 3 family suites room on 25/12/16 at Caribbean Bay Resort. We reached at 2pm for check in, room not ready. We went to Safari park first while waiting for the room. After tiring day at Safari, we went back to hotel at 9 pm for check in but room still not ready! We were told there was a systems error. We got no choice but went out for dinner. We came back at 12pm , room still not ready! There is a crowd of guest waiting at the reception with a policeman. The hotel make a mess with the room booking! ( double booking). Finally we got our room! The nightmare begin. One of the room the lock is disassembled. The corridor is dark, no light and the floor is wet due to rain. I felt like just enter a haunted hotel ! The room that we stayed, OMG! speechless! Never stay in such a horrible hotel before, the room is empty and not clean, no toiletries and still have leftover rubbish from previous guest. The bedsheets got stain, the rooms is smelly! We did not sleep that night and check out early in the morning without taking out breakfast! The Safari park is fun. We didn't go to the water park. The other hotel , Arabian Resort look nice but not sure the conditions of the room. Definitely not going to come back again to this horrible place!!

Stayed December 2016, travelled with family
1 Thank Carmen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

My wife and I took our two young daughters there last week.

The Safari park was brilliant, the animals were healthy and staff friendly and knowledgeable and willing to do that little bit extra to keep the children interested. Food, as you would expect, was more expensive than outside but was okay.

The hotel, the Arabian, was a disappointment. No advice from the concierge when we arrived on where to park, help with luggage or anything like that. Checkin was quick but when we got to our room we realised we had not been given the access codes for wifi. In fact the wifi unit in the corridor was not working! We booked a room for two adults and two children and yet there were only enough pillows and bath towels for two people and the floor had not been cleaned since the last guest moved out. Housekeeping took the best part of two hours to supply pillows and bath towels but the face towels we requested were beyond their capability! After two hours the reception had still failed to sort out the wifi so we got hold of the operations manager who finally got face towels and the wifi sorted out! When on the third day the floor was still dirty we watched the girl from housekeeping following her mop around the room. If it picked up the dirt, great, if it did not, not her problem! Replacing used towels with the same number of clean ones was also too much to expect. There are only three power points in the room which in this connected world is not enough. The buffet breakfast in the coffee shop was adequate although the choice was a bit limited but what was on offer was reasonably well cooked. However my wife who rarely drinks tea switched to it after trying the coffee on the first morning, it was terrible!

The water park was a disaster, plenty of staff to separate you from your money at every opportunity but few interested in providing good service! About the only thing included in the entry price was the water in the pools. Resort guests had to pay for towels and lockers available to them free at the pool in their hotel. The main issues here were safety as a result of poorly trained/missing life guards, poor maintenence and inedible expensive food.

In pools clearly marked for children only and no inflatable rings allowed, one of my daughters injured herself trying to avoid an adult on a water slide right in front of a lifeguard. My five year old was knocked off her feet and pushed under the water by two adults coming down a slide into the children's pool again right in front of the life guard. You would get more reaction from a stone statue! The attractions in one of the other children's pools were also being used by adults but here there was no life guard there to stop them!

The water park is poorly maintained with rubbish everywhere and even a toilet door missing in the dirty women's toilets. As for the food, I would expect it to be more expensive than outside but it was not even edible! We bought some chicken with rice for lunch. The gravy on the chicken was unbelievably salty and the chicken itself was tougher than the leather on the sole of my shoe (a rip off)! They should close the Waterpark down until they can get enough properly trained life guards, some staff with basic cooking skills and sort out the maintenence issues.

The girls loved the safari park so we might visit again. Hopefully by then the hotel will have got its act together but the water park we will avoid.

Stayed December 2016, travelled with family
Thank Connoisseur2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuantan hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 weeks ago via mobile

Very slow check in process n very long queue to check in during holidays. Been lining up for almost an hour just to check in. Killed the excitement.

Suggest to come early, but don't really know will it help.

They just have to improve or figure out a better check in system especially during peak times.

Stayed December 2016, travelled with family
1 Thank Addin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 weeks ago

Check-in to Caribbean Bay Resort on Sunday evening and our room is not ready, fan not working, dripping aircon. The housekeeping staff arrived to make up our room at about 7.30pm, poor guy have to work alone. We decided to extend out stay since we would like to cover both water theme park and safari park. We changed room the next day and this room is perfect.

Weekend is super crowded and i seriously hated it. And i can really feel the big change for Monday, where everything seems calm and quiet... People nowadays are really noisy and annoying with kids running and shouting around like mad man...

Staff: All their staff is friendly and polite. Everyone is helpful and knowledgable. Driver, receptionist, waiter, lifeguard... just ask them for help :)
In house Swimming pool: Great pool for family, open from 8am to 7pm
water theme park: quite ok for the price, but it's quite a small park compare to sunway lagoon. but for kids, i think this park is great for them.
safari park: this is the killer! Really worth it. Only sad thing is all animals are in 'big cage' or confined and not as claimed 'free running'. The park could be way way better if not like 20% of them 'under maintenance'

It's a great stay for weekdays because it's not so crowded. Definitely will be back for a weekday vacation! Sorry, no weekend for me cause it really very annoying, and the service for everything is 'late' cause the place is seriously 'over crowded.

  • Stayed December 2016, travelled with family
    • 3 of 5 bubbles
    • 4 of 5 bubbles
    • 5 of 5 bubbles
Thank kampungBOI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

My room at S3-05-01, staying there for 1 night (17 December 2016). All staff very friendly and helpful. The room are clean, but the water heater and telephone not working, thus I need to walk to the lobby regarding the fun fair operating time. The television is very old and could only get 2 channel tv which is RTM 2 and TV3. The fridge's door are loose and hard to close.
Love the fun fair and water theme park. Might come again for Safari Park.

Room Tip: Avoid S2 building that faces to cafeteria chimney. It is a bit smelly
See more room tips
  • Stayed December 2016, travelled with friends
    • 4 of 5 bubbles
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
Thank NajwaMno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bukit Gambang Resort City

Property: Bukit Gambang Resort City
Address: Jalan Gambang, Kuantan 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kuantan
Price range (per night): RM174 - RM255
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 578
Official Description (provided by the hotel):
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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