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cynmaine
Malaysia

Lift

4.0 of 5 bubblesReviewed 31 May 2023
nice and cozy hotel. but we have to wait for almost 30 mins for the lift when we want to go down to lobby to check out. All the 4 lifts are occupied when it arrived our floor. Breakfast is normal. the parking is a bit confusing.
Date of stay: May 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Azman, Other at Swiss-Belhotel Kuantan, responded to this review
Responded 1 Jun 2023
Hi Cynmaine,
Thank you for your constructive comments. We apologize that our service did not satisfy your expectations. We will investigate these and immediately raise the issues with the related department. Take care and stay safe. Hope will see you again for a better experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (49)
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Reviewed 22 February 2023

i went to have my breakfast by 7am. but all the hot foods are not ready. only fruits and drinks ready. when i complaint, the reason is kitchen is not ready. what a good reason and simply inform the customer like this for no sense of apology.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swiss-Belhotel International
Thank fongwei83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Azman, Other at Swiss-Belhotel Kuantan, responded to this reviewResponded 23 February 2023

Hi Mr. Fong Wei,

Thank you for your constructive comments. We apologize that you had experienced such issue during your stay. We already looked into these, and our management currently investigates and raises the issues with the restaurant department immediately. Take care and stay safe. Hope will see you again for a better experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023 via mobile

Great location and spacious room. Receptionist is friendly and helpful to suggest good place to dine in. Manage to check in at 2pm after request since I'm coming with my little kids. The room still needs improvement especially in term of cleaning. Housekeeping needs to be more attentive to the cleanliness of the room.

Room tip: Go for Mail Ikan Bakar and Ghani Black Keropok Lekor. Request early check in by phone call.
Date of stay: January 2023
Trip type: Travelled with family
Thank FaizulRuslan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasha Azman, Marketing at Swiss-Belhotel Kuantan, responded to this reviewResponded 30 January 2023

Hi Faizul,
Thank you for your constructive comment. We will look into this and raise the issue with the related department. Take care and stay safe. Hope will see you again for a better experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2022 via mobile

very bad service

stay there for 3 days 2 nights

here are pros
nicely decorated and good id
almost 4 stars
however, very bad hotel finising, cheap made item
good swimming pool
seaside

cons
rude and bad staff, some of them smoke in front of lobby??
during our stay, hotel is fully booked, we can see people queing for breakfast like foodstall???
hotel should come up with solution for such situation

swimming pool is fully crowded and staff there were not friendly and not doing their job

we stay there for three days and family of 10, and got very bad experience, hotel should improve i gave 3 stars

my recommendation please improve

Room tip: use vallet parking- coat only 30rm
Date of stay: October 2022
Trip type: Travelled with family
Thank nikolokino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan, responded to this reviewResponded 20 December 2022

Dear Nikolokino,
Thank you for the rating. Please accept our apologies for any shortcomings. We will continue to improve and take corrective action. Take care and have a pleasant day ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2022

A winding out trip from busy KL. The Swiss Belhotel Kuantan was chosen because it is convenience and have great eatery places surrounding. The place is new and is one of the landmark of Kuantan. The windy and relax environment just what we need the most. Thank you.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swiss-Belhotel International
Thank sharmila692022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan, responded to this reviewResponded 20 December 2022

Dear Sharmila,
Thank you for the lovely rating and constructive comment. Hope you have a wonderful day ahead. Looking forward to serving you again. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2022 via mobile

The room is very spacious so u can ask for an extra bed if u come with children over 12 years old so u can stay in 1 room for a family. Amenities are complete and there is a really nice cafe at the lobby. The pool is instarammable and gym is well equipped. But u can't swim or play at the beach. The only downside is upon check in and check out u will have to queue at the counter and also the lift. I would come again but maybe not during school holidays.

Date of stay: September 2022
Trip type: Travelled with family
Thank Rohaiza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan, responded to this reviewResponded 20 December 2022

Dear Rohaiza,
Thank you for the lovely rating and constructive comment. We apologize for the shortcoming. Hope you have a wonderful day ahead. Looking forward to serving you again. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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