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Suzy Ng
Shah Alam, Malaysia

Not bad for a beach hotel

4.0 of 5 bubblesReviewed 4 Sept 2019via mobile
A bit far from Kuantan town about 30km away. How we nice beach with a small Thai restaurant available from lunch till 9pm. Great for family stays. I booked the two room apartment, they had a kitchen and living room.
Date of stay: August 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suraya S, Guest Relations Manager at Samsuria Beach Resort & Residence, responded to this review
Responded 6 Sept 2019
Dear Suzy
Many thanks for having stayed at Samsuria Beach Resort and for your kind comments. We look forward to be able to welcome you back soon.
Warm regards
Suraya
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 August 2019

Booked a 3-room unit, the place was so dirty, smelly and dusty! Seriously, master room was smelly, timber floor was damaged, shower head was not functioning, pillows/blankets with mold, balcony door couldn’t be locked and most of the corners left unclean with dust! No joke that was the most horrible place we ever booked. We didn’t even stay overnight but left the same day considering the unpleasant air quality could be harmful to the kids’ health. Staff didn’t appear friendly neither, had to pay RM100 deposit for TV & AC remote controls. Strongly not recommended to stay especially for the unit we booked Block B #04-05. Do not misled by the photos and positive comments.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
2  Thank hybridsilver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2019

Let's start with the positives. The staff are really the best part of this hotel, friendly, positive and helpful throughout our stay. Nothing was too much for them and they really tried to help where they could. The rooms are big and have a lot of potential but sadly they are in need of refurb. There was a lot of mould stains in the bathrooms, floors were peeling up, etc. Nothing too much but it was a shame as at some point there has been a lot of thought put into this hotels decor. The AC was amazing and worked really well.

The Bad bits. The facilities are terribly dangerous, our 6 year old actually cut his foot open on the broken tiles in the pool and we had our 2-year-old catch her had on broken wood on the pagodas. The beach area is sadly trash-filled and wouldn't take a lot to send someone out once a day to clear the rubbish up that gets washed ashore.

It's a shame as there clearly is potential for the property.

Room tip: Ask for a high room for a better sea view.
Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Joss_Gamble
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2019 via mobile

Unit is under Samsuria Beach Resort! The worsed place we ever stayed. Dirty, smells, unloved. Zero building/unit maintenance. How ever the plus point,staff are lovely. Won't stay again! And definitely NOT RECOMMEND to anyone!! Cockroaches dropping are everywhere even in the kitchen cabinets. Wardrobes stinks of cockroaches. We just had all our belongings in our suitcase at all times! Attached are just some of the pictures.

Date of stay: March 2019
Trip type: Travelled with family
4  Thank lisa w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2018

Even though this place is out of town a bit, because its located near the housing area, but overall you will satisfied at the calmness of its surrounding. Plus, the room has spacious area. The room service food was good too ;)

Date of stay: April 2018
1  Thank MeenSya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suraya S, Guest Relations Manager at Samsuria Beach Resort & Residence, responded to this reviewResponded 14 November 2018

Dear MeenSya
Many thanks for having stayed at Samsuria Beach Resort and for your very kind review. We do look forward to be able to welcome you again in the near future.
Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018

We have been going for one night with my family in law. It's located in the middle between Cherating and Kuantan near with Gebeng. After taking a long time in a roadway, when we found the apartment and the beach. No more feels of tiredness. The hotels have own private beach. The area of hotels also nice and fully equipped. The kitchen could be used for coking where it complete. The view also nice where facing the sea. But need to be very extra careful where one of my sister have been exposed to sting by jellyfish at the beach early morning. But unluckily the place is not having a proper barbeque place. We need to rent from the resorts.

Room tip: Nice view for calmness
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank norarinaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suraya S, Public Relations Manager at Samsuria Beach Resort & Residence, responded to this reviewResponded 18 September 2018

Dear Nor Arina. Thank you very much for having stayed at Samsuria Beach Resort & Residence. We are very glad you enjoyed your stay there. Thank you also for all your kind compliments. We do apologise however that we needed to charge a small amount for the barbeque pit rental as this is to cover the cost of the a new grill top, lighting and cleaning up services. Thank you once again and we look forward to welcoming you again soon.

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