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Reviews (57)
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4 - 9 of 57 reviews
Reviewed 27 June 2017

Once stepped into the hotel, there are banners highlighting the 3 main points to deliver satisfaction guarantee to customers.
The amenities of the room is at a satisfactory level with the price paid. However, it is disappointed to find the bed linens were dusty, torn, and some dirt or pen marks on it. The mattress of the bed is too soft that lack of back support, but it is still acceptable.
The unacceptable part was the attitude of reception staffs and the hotel does not have a bottle opener for use.
In the evening of our first stay, we were at the reception trying to ask for a bottle opener, because there was no one answering our call from the room. There was a frustrating customer waiting for the return of deposit, yet the reception staff was taking her own sweet time to look for the folder that contains the documents of this customer's booking. She was slowly flipping through all the folders lined up on the shelf behind the counter, but the folder she needed was actually on the counter, just beside where she was before she turned to the shelf. When she saw us at the counter, she gave us a stare instead of a greet or smile. Finally the refund was completed, when the customer got his money and receipt, she did not thank or anything.
The reception staff that we met during our stay were answering quite impolitely with ours and other customers' enquiry, only the hotel manager who came in when we check-out was much more better, looking into details before giving customers an answer of the situation.
Please also check the payments when lodging, the staff did not state that we have paid our lodging on internet booking, when our credit card was charged again as security deposit, they just told us it is between the management and the website. But the manager checked thoroughly and made a remark to refund.

  • Stayed: June 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Priscilla WS T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2017 via mobile

This seems to be the only hotel in the nearby neighborhood. Visited relative and think it's rather convenient to stay nearby.

The room is basic. Think it's over rated as a hotel. Checked in the first day, toilet with odour, it only went off after housekeeping. No hair dryer available, need to request it and got an old/ worn off hair dryer.

After the 2nd day housekeeping, the towel changed was with stain, requested for exchange but no service.

Lobby looks nice but the rooms and service was disappointing.

Stayed: April 2017, travelled with family
1  Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2016 via mobile

Horrible check in experience. Their machine for card payment wouldn't work, so they purposely put us in a position to go and withdraw cash from ATM which is not nearby in the middle of the night. Despite asking to settle the payment during check out, our request was not honoured.

We were given room 330 first. At first glance the room looked neat and clean. But the bathroom bin was full of rubbish from the previous stay and the shower drain was clogged with hair. These are absolutely unacceptable and never expected!

There was no toilet paper available.

And the hot water wasn't available! Finally had to change to a different room.

As a paying customer I had to endure so much of their hassle.

Very frustrated.

Stayed: December 2016, travelled with friends
Thank Ayman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2016

Have my second stay in this hotel after 2 years. Condition still acceptable.
Maybe could be better if the management will able to update the TV channel and receiver as some of the channel is without sound. Split air conditioning in the room shall be service & clean more frequent as the indoor unit is full of dust.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2016

Read a lot of bad reviews from Tripadvisor before staying at this hotel. I'd say it's better than what I've expected, but the cleanliness of the hotel could definitely need to be improved.

I stayed here for 2 nights and on the first day, I can't stand the dirty toilet seats and the smell of the bathroom, so I've asked the housekeeping team to clean it properly. Things had been slightly improved. Well, would I stay here again? Probably not until they've improved their cleanliness.

  • Stayed: June 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank sftham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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