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Reviewed 7 January 2020 via mobile

Our two nights stay during end December 2019 in a family unit was an enjoyable and a warmth one in this Hotel Excelsior. We love everything in this hotel, the service, facilities, amenities, etc. Thanks to a dear friend who recommended and booked this hotel on our behalf. Thank you.

Date of stay: December 2019
Trip type: Travelled with family
Thank YESHU25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin61, Assistant Front Office Manager at Hotel Excelsior Ipoh, responded to this reviewResponded 8 January 2020

Dear SKH,

Thank you for your feedback.
It is great to know that you had a memorable time here. We look forward to more of your visits.
Happy New Year to you and your family!


Melvin Jerom
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

This hotel is very good location, rooms are very compare to price. Around the hotel a lots of Dim Sum Restaurants. You can choose, one is Ming Court just behind the hotel.
Also around there seafood restaurant and malaysia cuisine . Yummi must try, just 2 hours drive from KL.

Room tip: Stay on 13th floor, not directly below the ball room.
Date of stay: December 2019
    • Value
    • Rooms
    • Service
4  Thank CG2Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin61, Assistant Front Office Manager at Hotel Excelsior Ipoh, responded to this reviewResponded 8 January 2020

Dear Andreas Andi M,

Thank you for your feedback.

We are pleased that you have enjoyed our services and facilities. As we are conveniently located, guests do find our location most satisfying. We are constantly upgrading our service to please our guests as much as possible.

Look forward to seeing you back here again soon.

Melvin Jerom
Assistant Front Office Manager

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Reviewed 18 December 2019 via mobile

I have stayed at this hotel for the past 2 years after recommendation from a relative. Initially l was impressed with the cleanliness and other amenities in the room but on my last 2 stays at the hotel, l noticed the cleanliness standard gas dropped drastically.. moulds on toilet walls, strands of hair and stains on the floor..
I won't be going back there until l read better reviews from other guests on future.

Date of stay: December 2019
Trip type: Travelled with family
Thank xin2ngc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin61, Assistant Front Office Manager at Hotel Excelsior Ipoh, responded to this reviewResponded 8 January 2020

Dear Xintong C,

Thank you for your reviews.

We appreciate your feedback and has forwarded them to the departments concerned respectively and the matters are being attended to it now. We apologize that you were not totally happy on your visit here. We would be pleased if you could grant us another opportunity to serve you again.

Melvin Jerom
Assistant Front Office Manager

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Reviewed 14 December 2019 via mobile

I have stayed in this hotel a few times now. Considering the nightly charge it is not a bad hotel. Yes it is dated but ok. The location is very central so you can walk to depot parade and many restaurants and massage places. They did forget to put toilet paper in my room. I wish they had face washes but don’t. Just a few little extras would be nice.

Date of stay: December 2019
Trip type: Travelled on business
Thank Bushymartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin61, Assistant Front Office Manager at Hotel Excelsior Ipoh, responded to this reviewResponded 16 December 2019

Dear Bushymartin ,

Thank you for your feedback.

We are pleased that you have enjoyed our services and facilities. As we are conveniently located, guests do find our location most satisfying. We are constantly upgrading our service to please our guests as much as possible.

Look forward to seeing you back here again soon

Melvin Jerom
Assistant Front Office Manager

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Reviewed 11 December 2019 via mobile

We booked a family triple sharing room from 8 -12 Dec 2019. Upon check-in on 8 Dec 2018, we tried to call the concierge using the phone in the room (618) but the phone was not working.

We went to the concierge to request for a change of room to another one with bath tub (Room 621). After moving into the new room, we could not find any bedroom slippers. There were a lot of ants crawling on the table and on the wall. There is also a strong stench in the room (just like the previous room) especially the wardrobe.

While showering my son, we realised the shower hose was leaking water.

That’s not the worst. The next morning, 2 red bumps appeared on my thighs. Upon examining, I realised they are bed bug bites (bite marks in the center of the red bumps). The bumps became very itchy in the following days.

We felt really uncomfortable staying in the hotel. My husband told the hotel we need to check out due to emergency as we do not trust other rooms in the same hotel anymore. However the hotel advised that they are unable to do a refund.

We had to forgo the money we paid for 4 nights. We rang another hotel and luckily they still have rooms available and we moved over immediately.

We didn’t take a lot of photos as we left in a hurry and we left my son’s rubber duckies as well. Enclosed the photo of the room, sofa and the bed bug bites.

Date of stay: December 2019
Trip type: Travelled with family
Thank josjos0922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melvin61, Assistant Front Office Manager at Hotel Excelsior Ipoh, responded to this reviewResponded 16 December 2019

Dear Joseline,

Thank you for your feedback.

We appreciate and value all comments we receive from our guests. Your request for bed room slippers could have been rectified on the spot if you could have told us earlier and we could sent it to your room immediately.

Besides that, all your other concerns have been directed to the department respectively and is being looked into seriously. We hope that you can give us another opportunity to serve you again on your next visit to Ipoh.


Melvin Jerom
Assistant Front Office Manager

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