I stayed at this hotel 9 February through 12 February 2020. I go to Penang every 3 months for a Non-Immigrant Business visa for Thailand. For the past two years I have stayed here and never had a problem.

The room is too small for a chair, so when I brought a beer home I sat on the bed. I spilled a little. The hotel fined me five times the retail price of the sheet, as if I'd stolen or ruined it.

I agreed to pay only on the condition I keep the sheet (after all, I paid five times its value for it). I got it home, popped it in the washing machine with some oxygen bleach and viola! It's pure white, as if new again.

Either the hotel don't how to do laundry, or this was a money grab. As money grabs go, it was pretty stupid: the sheet cost the equivalent of a day and a half, and last year alone I stayed 12 days.

At best, this policy combined with lack of basic laundry knowledge is short-sighted. At worst, a lame scam. Oh and the main elevator smells like cat piss, and has for years.

Oh. And just in case it still sounds good, be advised that the walls are paper thin, and the place is typically beseiged by loud tour groups who stay up late and wake up early.

I will never, ever stay at this hotel again. Do yourself a favor and AVOID IT, in spite of the excellent location.

2D1N in Penang for a foodie trip and picked Kimberley for its location. A walk away from all the food and heritage area. If that’s what you intend, this is a recommended hotel. Front service is helpful but not attentive enough. Checked in for 3 pax but room was ready for 2 pax only. When we remind the front office, they were clueless but managed to get the 3rd bed ready when we return. Thanks
Note. Their shower cubicle we have does not have a drain hole so it flows out to the whole bathroom before reaching the drain hole. Don’t put the floor towel inside the bathroom, a mistake we made. Place it outside the bathroom.