Dear 71lilian,
Thank you for choosing The Granite Luxury Hotel as your preferred accommodation.
We are so happy to receive your generous review score. We are thrilled to be part of your vacation in Penang. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We have taken note of your feedback. We apologies for the inconvenient cause.
Again, thank you for staying with us. All of us are looking forward to welcome you back in the near future.
Your family from Grantz
Jovan Gan, Asst Hotel Manager