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Aquarious79
Sydney, Australia

Best Luxury Hotel

5.0 of 5 bubblesReviewed 3 Oct 2024
The best location and strategically position in downtown (opposite Komtar). Check into room 802 on the 1st Oct with a family of two adult and two under twelve children’s, the Serene Suite is spacious and comfortable enough to fit in family of four. The hotel provide shuttle service in the morning to places of interest around downtown. The staff member are very kind and helpful through the stay. Will definitely return to stay here again in future.
Date of stay: October 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this review
Responded 1 week ago
Dear Aquarious79,

Thank you for having chosen to stay with us and for your lovely time reviewing us.

First and foremost, we are thankful for being a part of your vacation memories, and it is such an honour for us to be at your service. We are so glad to know that you had a great stay with us.

We are happy to hear that what we offer has reached far beyond our guests' expectations! It is a real encouragement for everyone within the hotel to push ourselves for a further extra-mile. All of us are glad that you enjoyed our complimentary shuttle service, taking you and your family to the rich and culturally diverse tapestry of George Town, Penang.

Again, thank you for choosing us and it’s been a great experience to serve you. See you again and we look forward to having you around us like before.

Your family from Grantz
Jovan Gan, Asst Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (266)
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4 - 9 of 266 reviews
Reviewed 23 September 2024

We spent one night in the hotel. Room is spacious and clean.

Also would like to say a big thank you to Mr Vicky who greeted us upon our arrival and helped us with our luggage. He was really friendly and helpful. He gave us some recommendation for dining.

Overall we had a great time there :)

Date of stay: September 2024
Trip type: Travelled with family
Thank Ng F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this reviewResponded 28 September 2024

Dear Ng F,

Thank you for choosing The Granite Luxury Hotel as your preferred accommodation.

We are so thrilled to receive your generous review score. Your generous review has been shared among the entire team including Vignes. Everyone is so happy to have received your compliments. We always goes beyond the extra-mile to ensure our guests have an excellent stay.

Many thanks for choosing us and it’s been a great experience to serve you. See you again and we look forward to having you around us like before.

Your family from Grantz
Jovan Gan, Asst Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024

We visited from 16th to 19th September 2024. The hospitality from staff, the ambience, the excellent service, the cleanliness etc were beyond expectations. The Granite even did a personalised greeting card to wish us for our wedding anniversary. Each and every one from the front desk, room staff, concierge staff, pool staff everybody went beyond their responsibilities to ensure we had a great stay. This place has won our hearts and we will return for sure. Not to mention the complimentary shuttle service and their easy accessibility to various places of interest. Special shoutout to Danny, Najmi, Jeevan and to all others. Apologies if we missed out your names. But each and everyone deserves a big round of applause. Thank you Granite.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tamil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this reviewResponded 28 September 2024

Dear Tamil S,

Thank you for choosing us as your preferred accommodation. And thank you for taking the time to share your experience regarding your recent stay.

All of us including Danny, Najmi and Devan are so happy to receive your generous review score. We are thrilled to be part of your vacation in Penang. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We are all delighted to hear you had a wonderful experience with us.

Again, thank you for staying with us. We are looking forward to welcome you back in the near future.

Your family from Grantz
Jovan Gan, Asst Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2024

We recently spent a couple of days at The Granite Luxury Hotel with our kids, and it was a pleasant experience overall. The serviced apartments are well-equipped, perfect for families needing a bit more space. We loved having a kitchenette to prepare quick snacks for the little ones. The modern decor throughout the hotel gave it a fresh, upscale feel.

The highlight of our stay was definitely the unique swimming pool. It's not every day you get to swim in a pool with a glass bottom, looking down at the city below! The kids were thrilled, though I'll admit it took me a moment to get used to the height. It's a clever way to make the most of the hotel's stunning views over Penang. While our stay was short, I could see how the apartments would be comfortable for longer stays too.

Date of stay: August 2024
Trip type: Travelled with family
Thank Alexey G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this reviewResponded 28 September 2024

Dear Alexey G,

Thank you for taking the time to share your experience regarding your recent stay.

We were all delighted to read about how you were amazed by our Award-Winning Highest Acrylic Bottom Swimming Pool. We are glad to hear that you enjoyed your stay with us. Everyone on the team is extremely happy that we are part of your vacation memories in Penang.

Again, thank you for staying with us. All of us are looking forward to welcome you back in the near future.

Your family from Grantz
Jovan Gan, Asst Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2024

It is a great hotel with modern facilities and a good location, with some nice restaurants nearby. However, the aspect that I would like to highlight is the attention from the staff. I sprained my ankle the night before arriving and had to walk with crutches. The staff's attention was incredible. They were very kind to me, allowed us to check out later, and even gave us some fruits as gesture of their concern of my injury. I really appreciate their warmth. Thank you!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank 0Sl29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this reviewResponded 28 September 2024

Dear Sam,

Thank you for choosing The Granite Luxury Hotel as your preferred accommodation, and for sharing your kind review.

It is with utmost pleasure to thank you for letting us know what a wonderful experience you had with us during your stay. We very much appreciate your acknowledgment of the service and hospitality provided by the ladies and gentlemen in The Grantz Family. We continuously strive to exceed our guests' expectations by providing the best service to make every experience an enjoyable one.

Many thanks for choosing us and it’s been a great experience to serve you as our special guest. See you again and we look forward to having you around us like before.

Your family from Grantz
Jovan Gan, Asst Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

Their room is sooo comfortable & cleaned well! and also they are so helpful & accomodating too! looking forward for another stay at the granite some other time! Please do give them a visit if you come to penang, you wont regret it. Loved ittttt!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank veren t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Hotel Manager, General Manager at The Granite Luxury Hotel Penang, responded to this reviewResponded 28 September 2024

Dear veren t,

Thank you for choosing The Granite Luxury Hotel as your preferred accommodation.

We are extremely grateful for your gracious review on your recent stay. And we appreciate you for taking your time to share it with us. "10 out of 10!". Your kind review fuels our passion to continue to strive to deliver the best service on creating a lasting impression for all our valued guests. And for this, The Grantz Family thank you for the positive moral boost.

It’s been a great experience to serve you as our special guest. See you again and we look forward to having you around us like before.

Your family from Grantz
Jovan Gan, Asst Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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