Dear mala r,
Thank you for choosing us as your preferred accommodation. And thank you for taking the time to share your experience regarding your recent stay.
All of us are so happy to receive your generous review score. We are thrilled to be part of your vacation in Penang. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We are all delighted to hear you had a wonderful experience with us.
Again, thank you for staying with us. We are looking forward to welcome you back in the near future.
Your family from Grantz
Jovan Gan, Asst Hotel Manager