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Reviewed 18 November 2021

I travel with my wife to penang, and stay at Travelodge hotel, love the vibe, strategic location, such a friendly receptionist, very recommended if you guys want to stay here. I will come again to penang and will stay at the same hotel.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank koksumo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Punitha Mary, General Manager at Travelodge Georgetown Penang, responded to this reviewResponded 19 November 2021

Dear koksumo,

Your FIVE star review made our day and Travelodge Georgetown team appreciates it!

The hotel's staff pride themselves on the service they provide our guests, and it's fantastic to read that you noticed their efforts and appreciated the services provided to you. All your compliments will be shared with the entire team for their superb service.

We hope you will recommend us to family & friends and will continue to support us in future.

Kind regards,

Punitha Mary
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2021 via mobile

The location of this hotel is absolutely perfect if you are looking to stay within the city. At just a few minutes of drive, you will be able to reach famous tourist destinations. There are convenient stores and food courts nearby. I also spotted two pharmacies just in case you need some medication. The family deluxe was big enough to accommodate the four of us. The swimming pool was such a treat for my daughter.

Room tip: There's ample of parking spaces in front and at the back of the hotel. Can bring along umbrella just in case you want to walk within the city.
Date of stay: October 2021
Trip type: Travelled with family
Thank DarrenWee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Punitha Mary, General Manager at Travelodge Georgetown Penang, responded to this reviewResponded 19 November 2021

Dear DarrenWee,

It was our pleasure to have you stayed with Travelodge Georgetown recently.

Thank you so much for giving us such a wonderful 5 star review.

We are delighted and motivated by your comment, we will continue to strive for excellent level of service for all our guests.

Glad that your daughter enjoyed the pool and we hope to see you and your family again soon.

Kind regards,

Punitha Mary
Hotel Manager

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Reviewed 3 November 2021

We spent a week at Travelodge in October while I was making arrangements for knee replacement surgery at the nearby Loh Guan Ley hospital. We chose Travelodge due to is close proximity to the hospital and because this is our favorite area to stay when we visit Penang. There are so many choices of local food in this area that it makes it difficult to decide where to eat. We have stayed at a number of other hotels in this area and found many of those were closed due to the COVID pandemic. With Travelodge under new management and a recognized name, we thought we would give it a try. And I’m glad we did!

The rooms are basic but spotlessly clean. The rooms include air conditioning, a small refrigerator, teakettle so we can have coffee in the room each morning and TV, all items we consider essential wherever we stay. The hotel also has an onsite restaurant and swimming pool. Due to COVID restrictions these were unavailable for use during our stay, but they are things on our list of things to look for when choosing a hotel. Room rates were also very reasonable so choosing this hotel was an easy choice. And the beds are very comfortable. Penang was very quiet during our stay due to COVID travel restrictions until the end when travel restrictions were lifted and Penang sprang to life. The hotel quickly filled and the streets of Penang were filled with cars and people from all over Malaysia as people flocked to Penang for long awaited vacations.

But the thing that set this hotel apart from others we had stayed, and assured that we will return here, was the staff! Every member of the staff were incredibly friendly, helpful and always greeted us with big smiles. They made us feel like we were part of the family. The security guard, Bimal, always greeted us with a smile and ensured anyone entering the hotel was vaccinated for COVID and following all regulations. It made us feel very comfortable as COVID was still spreading in Penang.

I had some issues trying to obtain a longer term apartment rental for my recovery from surgery and needed to extend our stay by a few days. Muru, Alias and Ivian couldn’t have been more helpful in extending our stay. They charged us the same rate we were paying when we booked the room, quickly updated our access cards and told us we could stay for as long as we needed.

I really can’t express in words how much I appreciated the staffs friendliness and helpfulness as we searched for a long term rental for my surgery. They helped ease a very stressful time and always wanted to help in any way they could.

Penang is one of our favorite places in Malaysia and the Travelodge Hotel is located in our favorite area of town. We will return to Penang in the future and thanks to a successful surgery, I’ll be walking without pain and will definitely be staying here again! A big thank you to all the staff at Travelodge! I look forward to seeing you again soon!

Date of stay: October 2021
    • Value
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1  Thank reflectionsv37
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Punitha Mary, General Manager at Travelodge Georgetown Penang, responded to this reviewResponded 19 November 2021

Dear reflectionsv37,

Thank you for choosing Travelodge Georgetown and given us a 5 bubble rating!

We really appreciate the compliments on the many touch points that have contributed to an enjoyable stay. We are so pleased to know Alias , Muru , Bimal and Ivian have served with their heart and displayed exemplary customer service.

It would be our pleasure to welcome you back in the not too distant future.

Kind regards,

Punitha Mary
Hotel Manager

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Reviewed 28 October 2021 via mobile

Travelodge penang good for stay, near to shop and easy to access anywhere. Have a pleasant pool. Cheap and friendly staff. Tq Muru for assist us. We are enjoyed staying here. Hotel small but clean. Thank you and we will come again next time

Date of stay: October 2021
Trip type: Travelled with family
Thank Dinaizzati85
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Punitha Mary, General Manager at Travelodge Georgetown Penang, responded to this reviewResponded 29 October 2021

Dear Dinaizzati85,

It was our pleasure to have you stayed with Travelodge Georgetown .

Thank you so much for giving us such a wonderful 5 star review. We will make sure to let Muru know of your high praise for his level of service.

We are delighted and motivated by your comment, we will continue to strive for excellent level of service for all our guests.

Hope you had a great time in Penang and we hope to see you again soon.

Kind regards,

Punitha Mary
Hotel Manager

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Reviewed 12 October 2021 via mobile

Hotel in the town, many food stall nearby, near mall easy to buy things, everything was perfect, friendly staff, helpful security and specially receptionist Ivian serve me greatly when check in and extend the room.

Date of stay: October 2021
Trip type: Travelled on business
Thank Sweehwa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Punitha Mary, General Manager at Travelodge Georgetown Penang, responded to this reviewResponded 13 October 2021

Dear Sweehwa,

It was our pleasure to have you stayed with Travelodge Georgetown .

Thank you so much for giving us such a wonderful 5 star review. We will make sure to let Ivian know of your high praise for her level of service.

We are delighted and motivated by your comment, we will continue to strive for excellent level of service for all our guests.

Hope you had a great time in Penang and we hope to see you again soon.

Kind regards,

Punitha Mary
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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