I've stayed at hundreds, probably closer to a thousand, hotels over the course of the past 20 years. Everything from hostels to 5 stars. This one is right at the top of the list regardless of price point. Facilities are great, and the staff are on it. Forgot my charger...no problem here is one. Oh, need a different kind of charger...no problem, here is one. Packed breakfast for early check out...no problem. Dinner reservation at an outside restaurant....done. In-house restaurant was great as well. The two breakfasts were the two best meals I had in my trip and that's saying something in Penang. Walkable to pretty much everything.