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Reviewed 27 March 2022 via mobile

While the hardware hits the design brief, a lot can be done to improve the software and the people. Service standards have to be elevated, be more proactive and intuitive - lacks warmth. Acknowledging guest by name can go so far and it doesn’t cost. Buffet breakfast at the glasshouse can be improved in terms of choice, taste and quality.

Date of stay: March 2022
Trip type: Travelled on business
1  Thank FBJ1805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 28 March 2022

Dear FBJ1805

Thank you for staying and also thank you for the review. I will definitely personally look into your highlights and together with our head chef for improvement.

We hope to see you again.

Regards,
Melvin Ooi
General Manager

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Reviewed 12 March 2022 via mobile

Fresh from oven, new hotel from Mr & Mrs Smith chain. IHG rewards programme. Hotel is really new, with modern design. The rose gold enhancement in design is really great, room design and layout is perfect. Toiletries is great too! A whole new experience!

PS: please keep the pool clean, I stay for 3 nights, went to pool on one evening and the water was cloudy, glass panel full of water stains and also pool wall stains.

Room tip: Car park is tight, extra careful on turns.
Date of stay: March 2022
Trip type: Travelled as a couple
Thank vernon91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 14 March 2022

Dear vernon91

Thank you for taking the time to leave us a review. So glad that you enjoyed the ambience of our room and thanks also for your feedback pertaining to the pool.

We are looking forward to the opportunity to have you staying with us again .

Regards,
Melvin Ooi
General Manager

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Reviewed 12 March 2022 via mobile

Stayed 2 nights in their basic room. Room was clean, stylish and modern. Loved the free standing shower with glass walls as it made the shower feel more spacious. Some drinks and traditional snacks were provided. The hotel itself was also very beautiful as it looked newly restored, and there are a few cafes and a convenience shop in the lobby.

Location is its strong point, as it is located in the heart of Georgetown. You can go hunting for street art in Armenia st, kway chap in Kimberley st, or chill in one of the many cafes nearby.

One regret was not making use of the infinity pool facing the sea. Good place to chill at night and enjoy the sea breeze.

Parking could be improved, as it was quite a hassle to go to the lobby to 'validate' the parking card everytime before exit.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank lucasleongg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 14 March 2022

Dear lucasleongg

Thanks so much for staying and glad to see you clearly enjoyed your time here.

We hope to see you again soon.


Regards,
Melvin Ooi
General Manager

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Reviewed 1 March 2022

Insta-worthy hotel, pretty and clean. They even keep changing and adding new toiletries everyday even when we haven't finished using the previous ones. They refilled the complimentary snacks, candies, and water, too. Had a great stay there. Near to tourist attractions like within the walking distance. Oh, we can easily asked for the iron too.

Date of stay: December 2021
    • Value
    • Rooms
    • Service
Thank hellodyna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 3 March 2022

Dear hellodyna

Thank you very much for sharing your wonderful stay experience with everyone here .If you had some great photos taken in the hotel we would love it if you could share and tag us ! #theprestigehotelpenang

We are looking forward to see you again soon.

Regards,
Melvin Ooi
General Manager

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Reviewed 25 February 2022

We just came back from Penang and spent 2 nights at Prestige. By its name, the hotel is super prestige and front office are super friendly. Check-out through Zain and he made us want to come back again.

Love the salt-water pool, love the room, the king size bed is super comfy and huge. The toiletries is truly satisfactory coz they use natural ingredient.

We will definitely come back. Maybe 1 little comment, the bottle used for the water, it is difficult to open. Should think of using other type of bottles.

Otherwise, we will definitely come back

Date of stay: February 2022
Trip type: Travelled as a couple
Thank Amie282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 28 February 2022

Dear Amie282

Thank you so much for sharing your wonderful stay experience with us and will share with the team and Zain. Pertaining to the Bottle cap we will feedback to the supplier to make some adjustment and monitor.

We hope to see again soon.

Regards,
Melvin Ooi
General Manager

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