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Reviewed 17 March 2023

Fabulous hotel in the heart of George Town. Superb 5 star rooms and friendly and attentive service (though they need to sort out their reception protocols).
Highly recommended.
Well positioned for exploring Little India.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Thtant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 18 March 2023

Dear Thtant,

Thank you so much for your wonderful review! Although, we apologize for any inconvenience caused by the check in procedure . We appreciate your recommendation and are glad that our hotel's location was convenient too.

Thank you again for your kind words and we hope to have the pleasure of welcoming you back soon!

Regards,
Melvin Ooi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2023

The service is excellent. Staff are friendly and helpful. The hotel is so generous in providing amenities of all kind (room amenities, welcome drinks, snacks and my favourite TWG tea!). Even my daughter asked to extend the stay here. We'll be back.

Date of stay: March 2023
Thank Jasmiin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 15 March 2023

Dear Jasmiin C

Thank you for leaving us such a lovely review on TripAdvisor. We're thrilled to hear that you had a great time with us .We can't wait to welcome you back and provide you with another wonderful experience. Looking forward to seeing you soon.

Regards,
Melvin Ooi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2023 via mobile

The Prestige Hotel Georgetown certainly lives up to its name!

This recently brand new hotel, opened in 2019, shows no sign of the effects of Covid as everything still looks sparkling & clean!

The bright and cheery ground floor consists of the hotel lobby, a handful of cafes and shops plus the hotel’s casual dining area reminiscent of a Victorian parlour with inside & outside dining options.

The corridors above are dark and moody with a carpet and lighting design that makes you feel like they go on forever.

The Deluxe Room is amazingly large with all you’d expect from a hotel of this calibre, a modern Tv, USB and international power sockets and a coffee machine. In the middle of the room lies a huge bed that appears to float above the floor. A curtain also pulls back to reveal a gold gilded cage shower and bathroom with amenities packaging of a wonderful design that cleverly replicates the exterior of the building.

There is a small gym filled with cardio equipment (no weights) and a fantastic roof top pool overlooking the bay. The rooftop bar is limited but the gazebo area pleasant to sit in drinking while the sun slowly sets.

The hotel is located close to the piers, major street art and the Pinang Peranakan Mansion.

This hotel is Georgetown at its best!

Room tip: Hotel is located in the banking district but take a few steps further into the old town and you’ll discover a lot of street art and eateries
Date of stay: March 2023
Trip type: Travelled as a couple
Thank Mikey_vG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 11 March 2023

Dear Mikey_vG

Thank you for taking the time to share your stay experience with us. We are thrilled to hear that you enjoyed our prime location, which allowed you to easily explore the nearby attractions such as the piers, major street art, and Pinang Peranakan Mansion. We take great pride in being part of Georgetown's unique charm and the products that the hotel is offering."

Thank you again for choosing to stay with us and we hope to have the opportunity to welcome you back should your travel brings you back to Penang next time.

Regards,
Melvin Ooi
General Manager

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Reviewed 23 February 2023

There are too many hotels these days brandishing the words 'boutique' and 'luxury' around that the poor traveller is often sucked into the hype. Fortunately, The Prestige is the real deal and we were extremely happy with our recent 3-night stay here.

The location of The Prestige is ideal for exploring George Town. The design and comfort of the hotel is well thought through. Most of all we really appreciated the staff who at every level and instance made us feel welcomed and who attended to our every need without hesitation and with utmost professionalism.

We did not try the food at the on-site restaurant as there are many other restaurants and cafes in the area. However if we had more time we would certainly have dined there.

Practicalities:
1) you can walk from the hotel to many of the streets in the heritage area which will help you understand why George Town has been listed as a UNESCO world heritage site
2) the Penang Tourist Information Centre is around the corner at 10 Beach Street, where you can get local maps
3) there is an on-site car park if you are bringing your car.

Please note that the hotel is in the heart of the city and not by the beach. It is most suited to independent travellers who do not mind slightly smaller rooms and a small pool. The upside is a large area to explore on foot at your doorstep. At the same time the hotel is definitely 5-star in every area.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MLRNW3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 24 February 2023

Dear MLRNW3,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us at The Prestige and especially happy that our staff made you feel so welcome. Thanks for sharing those practical tips for other travelers and we hope to see you again soon.

Regards,
Melvin Ooi
General Manager

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Reviewed 22 February 2023 via mobile

Zain the manager made a personal impression with my husband and I. We wouldn’t hesitate returning.
Hotel was perfect in every way, location, food and drink and room 10/10.
We enjoyed the pool in the evenings, watching the sun go down before heading out to explore the local areas for food.

Room tip: Can’t fault this hotel
Date of stay: February 2023
Trip type: Travelled as a couple
Thank karencS3548PS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melvin Ooi, General Manager at The Prestige Hotel, responded to this reviewResponded 23 February 2023

Dear Karen Caulfield

Thank you for your wonderful feedback! We're glad to hear that Zain made a great impression and that you both have an excellent stay overall. We hope to welcome you back soon!

Regards,
Melvin Ooi
General Manager

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