I will start by saying that I concur with the owner, some of the reviews here are either fake or posted by deranged people. The place is not large enough for you to be ignored, in the few times I have visited, the staff have been very pleasant I have never had to wait more than a couple of mins for refill or wine and the food has always come our in a timely manner. I have the pleasure of chatting about wines to the English guy who works as Sommelier a couple of times. I can recommend the home made ravioli if its on the special board at the time you visit.
The only thing I would say is that the menu is rather small and a few items are more pub food than gourmet, a more varied choice would be better. I will surely visit next time I am in Penang with some guests
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