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“Pleasant stay and friendly staff”
Review of Yeng Keng Hotel

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Yeng Keng Hotel
Ranked #8 of 84 Hotels in George Town
Certificate of Excellence
Melbourne, Australia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Pleasant stay and friendly staff”
Reviewed 16 February 2012

I stayed at the Yeng Keng Hotel in October 2011 in a Courtyard Twin Room.

Upon arrival, I was greeted by a bellboy at the entrance who brought my luggage to reception. At the reception check in, to my surprise the girl at the desk addressed me by my name, before I had even introduced myself or produced any papers! Throughout the stay all of the staff were extremely friendly and eager to help, and the personalised service was one of the best things about this hotel.

The room was small was decorated with traditional antique furniture. It was clean and overall I was satisfied. However a small problem was that the room was located on the ground floor with the window next to the pool area, so the curtains had to be closed if we wanted some privacy.

The upstairs common areas were absolutely beautifully decorated, and were a great place to sit down and relax. They also supplied some board games and magazines for the guests to use.

I enjoyed the free bottles of drinking water provided to the guests. Breakfast was very small and simple, with the selection consisting mainly of Malay food, so it would be better to eat elsewhere if you do not enjoy local food. The food available was not really that great either.

The hotel supplies free wi fi, however the wi fi reception is bad in the hotel rooms, so you would need to come out to the lobby or restaurant to get good reception. The hotel also has a computer with internet which guests can use for free.

The location could have been better, it is fairly central but not many restuarants or shops in the immediate vicinity.

I thought the price was expensive, with everything considered.

I enjoyed the stay at this hotel and would recommend it to anyone who wants to stay in a place with a bit of character, rather than the usual high rise hotel block.

Room Tip: First floor rooms have a nicer common area and more privacy
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  • Stayed October 2011, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Experimentee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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English first
Hong Kong, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2012

My wife and I stayed here for 2 nights in February. We were delighted when we arrived at the hotel as the building was even more stunning than we gathered from the photos. The hotel has heritage features including the building the tiling, the painting and the look of the rooms. There is also a large patio area out the front which is a great setting for chillng out at the end of the day. On the negative side the food at the restaurant next door was only average in terms of freshness. Another isssue was that one of the front desk staff seemed indifferent to our needs although another one of the front desk staff was extremely helpful. Overall we enjoyed our experience very much but did feel the level of service could be improved to deserve the best rating,

Room Tip: Rooms are small but more than adequate for our needs
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, Montana
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 February 2012

I thought I had reviewed this property last year after my trip to Penang, but I guess I neglected to do so because I didn't (and still don't) have much, if anything, to add. Nonetheless, another positive review is certainly deserved for this establishment.

Its pretty much all good: nice folks, clean, modern rooms, beautiful property, nice patio good for breakfast and/or an afternoon beverage, and a central location.

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chilly_h2o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2012

This is a real find. I chose it because of recommendations on Tripadvisor and it's #1 ranking is well deserved. Brilliantly located, very friendly and helpful service and spotlessly clean. Yes the rooms (Mansion double in my case) are small but large spaces would destroy the character and they are well cooled with safes and free wi-fi. All the staff went out of their way to help and breakfast was good too - a mix of Malay, Chinese and Western. Book it now, you will seldom get value to match this in a whole life of travel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cibeles33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 February 2012

Like many recent reviewers, we chose the Yeng Keng on the recommendation of other Trip Advisor members and we can only say that the positive reviews are 100% accurate and the Yeng Keng deserves its #1 rating.

We were in Georgetown for 3 nights over the New Year period, having just spent 4 nights in Tanjung Bungah. Unfortunately we left our run at booking a room a bit late and only the Yeng Keng Suite and a couple of Mansion Double Rooms were available.

We decided to go for the Yeng Keng Suite which, while being a little more expensive than we had intended to pay, was located at the back of the hotel. We had previously read that being away from Chulia Road was definitely recommended as the general street noise can affect one's sleep.

When we arrived we were greeted by a very friendly bell boy who took us straight to the small reception area. Check-in was achieved with little fuss and lots of smiles and answers to every question we had. Over the period of our stay it did not matter which staff we encountered they were always friendly and helpful.

As others have commented, the rooms are somewhat small - but it is a heritage hotel and as such is true to the original architecture. The Yeng Keng Suite has a bedroom with TV, naturally with ensuite, separate lounge room with TV and DVD player plus a private balcony which overlooks the local neighbourhood - which is not salubrious but definitely authentic :)

The hotel is set over two floors and no elevator - which is a test for the knees but not a great issue. There's an adjoining cafe which serves a very good breakfast (includes scramble eggs and turkey ham) and is also the bar and restaurant.

The pool area is cosy (read somewhat small) but in keeping with the ‘heritage’ of the place. Nevertheless it is a very pleasant place to relax and veg after a day out and the wall has some picturesque tiled murals.

The only fault we can find is that some early morning/late night guests decided to have a smoke on the open public balcony adjacent to our room. As often happens in those circumstances their attempts at whispering are worse than if they had decided to talk in normal voice. Suffice to say that any noise in the hotel proper makes it through to the rooms. But this did not upset our stay. We would stay there again and definitely recommend it.

Room Tip: Suggest choose a room at the back of the hotel away from busy Chulia Street
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AussiesLuvToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yeng Keng Hotel

Property: Yeng Keng Hotel
Address: 362 & 366 Chulia Street, George Town, Penang Island 10200, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in George Town
#4 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price range (per night): RM298 - RM441
Hotel Class:3.5 star — Yeng Keng Hotel 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Yeng Keng Hotel is a 20-room restored heritage boutique hotel located in one of the oldest surviving and intact 19th-century buildings at the heart of the UNESCO World Heritage City of George Town, Penang. Like many of the other buildings in the neighbourhood, it was originally built in the mid 1800's as a private residence. The Anglo Indian bungalow belonged initially to Shaik Eusoffe bin Shaik Latiff an Indian Muslim family and remains unique in Chulia Street for not being relegated to the rear of a row of shop-houses blocking its facade. In 1897 trustees of the Cantonese Club 'Ying Han Pit Shu' bought the building on behalf of the association, later donating it to the trustees of the Straits Chinese Building Association in 1939. The building was later leased to Yeng Keng Hotel. The conversion from a residence into a budget hotel was the prevailing trend along the street at the beginning of the 20th century. Small places of lodgings that were conveniently reached from the harbour were in great demand as the traffic in the port grew. An impressive traditional Chinese entrance gate was constructed announcing entry to the 'Lodging House,' adding grandeur to the commercial establishment and to distinguish it from the rest of the buildings on the street. Conservation and upgrading by the present owner, Hoo Kim Properties Sdn Bhd, was undertaken in March 2009 with the renewed Yeng Keng Hotel completed in April 2010. ... more   less 
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Also Known As:
Yeng Keng Hotel Penang/George Town

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