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“5 Star Hotel Were it Not for the Restaurant Staff”
Review of Yeng Keng Hotel

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Yeng Keng Hotel
Ranked #8 of 84 Hotels in George Town
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“5 Star Hotel Were it Not for the Restaurant Staff”
Reviewed 27 March 2017

We booked this hotel through trip advisor (first time doing so) and it was so close to perfection!- mention combining was good---------!!!!!!!!!!!!!!!!

The prime location was one of the reasons we booked this hotel and it definitely was worth it. This hotel is right in the centre of George Town, just walking distance from MOST major attractions. I recall only once having to pay for transport of any kind (a taxi to Kek Lok Si temple); saved us money and time. So nice not having to worry about how to get places.

When we arrived there was a slight issue where they couldn't see our reservation which delayed the process a bit but it was sorted eventually. The staff at the reception desk (2 girls i remember) were consistently lovely, always gave us information about attractions and directions. They called a taxi for us to Kek Lok Si temple and the company gave them a specific price. When the taxi charged us more and we told reception, they refunded us the difference!

The building itself is gorgeous; fairly small but still spacious, beautiful interiors throughout, especially in the bedrooms and restaurant. Lovely flooring and interesting open air design in most of the building. Our room overlooked the pool, beautiful. Nice high ceilings too.

Pool is simple but nice, but the staff from the restaurant would sit by it which made swimming in it quite uncomfortable as it felt like I was being watched.

This brings me to my next issue, the waiters in the restaurant (where you get the included breakfast) seemed very rude. There was one particular south Asian man who glared at me very passive aggressively when we came in for a light bite one lunchtime. No greeting, nothing. Just a passive aggressive glare. He then rudely gestured towards a table for us to sit at. These passive aggressive glared continued until I made it quite obvious that I didn't appreciate it, and then his attitude changed a bit. From then on at breakfast, him and the other staff weren't particularly polite, nor were they rude.

  • Stayed September 2016, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank EaterOfFood13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mackay
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 March 2017

Still the best place to stay in Georgetown. Lovely welcome from the best hotel team in the business! The pool area is a cool retreat from the heat of the day and the ice cold Tiger beer is just great. Our thanks specially to Hanif and Ryan, well done boys, you nailed it again.

Room Tip: The rooms at the back of the hotel are quieter off the Main Street.
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  • Stayed March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2017 via mobile

Stayed in this impressively renovated hotel. Very nice familiy-room. Very clean.
Very helpful service, very familiar.
Good breakfast with very friendly Service!
Also our kinds always welcome!
Strongly recommend this lovely place!
Little pool, unfortunately too much chlorine in there.

Stayed March 2017, travelled with family
Helpful?
2 Thank hoogionline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 March 2017

All members of staff were friendly and ever-ready to help, advise and answer questions, offer suggestions as to where and what to eat, or just chat a bit in passing... They're a credit to the hotel.

Breakfast spread was more than adequate and very tasty as well.

Room was comfortable and clean.

Location was ideal - on bus routes but not noisy. Also walkable to most places of interest such as the Peranakan Mansion and street art sites.

Quite a few good eating places in vicinity - from cafes and local coffeeshops to street stalls.

You can't go wrong staying here.

Room Tip: Ask for a room away from the street side, although hotel is set back from the road and does not get...
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  • Stayed March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank patwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2017

Thanks to the staff and owners of this establishment, I had a great stay in Penang, due mostly to staying at the Yeng Keng Hotel on Chulia Street, Georgetown, Penang.
Ill be going there again soon, hope that they are still doing a really good job, it'll be good to be there again.

  • Stayed July 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Kurttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yeng Keng Hotel

Property: Yeng Keng Hotel
Address: 362 & 366 Chulia Street, George Town, Penang Island 10200, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in George Town
#4 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price range (per night): RM296 - RM464
Hotel Class:3.5 star — Yeng Keng Hotel 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Yeng Keng Hotel is a 20-room restored heritage boutique hotel located in one of the oldest surviving and intact 19th-century buildings at the heart of the UNESCO World Heritage City of George Town, Penang. Like many of the other buildings in the neighbourhood, it was originally built in the mid 1800's as a private residence. The Anglo Indian bungalow belonged initially to Shaik Eusoffe bin Shaik Latiff an Indian Muslim family and remains unique in Chulia Street for not being relegated to the rear of a row of shop-houses blocking its facade. In 1897 trustees of the Cantonese Club 'Ying Han Pit Shu' bought the building on behalf of the association, later donating it to the trustees of the Straits Chinese Building Association in 1939. The building was later leased to Yeng Keng Hotel. The conversion from a residence into a budget hotel was the prevailing trend along the street at the beginning of the 20th century. Small places of lodgings that were conveniently reached from the harbour were in great demand as the traffic in the port grew. An impressive traditional Chinese entrance gate was constructed announcing entry to the 'Lodging House,' adding grandeur to the commercial establishment and to distinguish it from the rest of the buildings on the street. Conservation and upgrading by the present owner, Hoo Kim Properties Sdn Bhd, was undertaken in March 2009 with the renewed Yeng Keng Hotel completed in April 2010. ... more   less 
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Also Known As:
Yeng Keng Hotel Penang/George Town

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