I never stay at this hotel before and I dont know what to expect. When I reached in front of the hotel I was surprised to see that the lobby is on the first floor and i have to climb the stairs with my luggage.

Even-tho the room is fully equip with all the facilities, the room is small, with a small window. as such i believe it's pricey

Comfortable and clear and tidy room with the nice penang city view. Easy and Convenince with walking distance, can find the penang local stall food surrounding the area. Good customer service when you walk in.

Feel the wow
-feel the all night long water pump noise from beside room.
-feel the bed bugs mite party on your bed.
-feel the little pool during shower.
-feel the previous visitor odour from the pillow.

Visit the hotel 2nd July, check in room 210, never slept whole night long because of the water pumping sound keep surrounding me. 3rd July morning 8am request to check out to get refund for the second night but being told couldn’t get refund because I’m booking from Booking.com but they’re able to change room for me, so they get me room 409, due to the tight schedule I just managed to move all my luggage into the room and come back in night. During night back to the hotel and shower, the water take about 2 hour to drain, fine! At least the water drain. But when I was laying down on the bed, I can strongly smell the stinky smell of the pillow, and I found the bed mites everywhere....So the part time receptionist help me to change the room AGAIN during the mid night, she gave me 4 room to choose, i have to help them to QC all the bed sheets the water drain, end up I choose room 203, but the room door also has issues.....
The only star that I can give is just for the staff.
FEEL THE WOW, FEEL MY SUFFER, FEEL INSOMNIA, FEEL ITCHINESS
STAY WOW HOTEL PENANG.