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6 - 11 of 33 reviews
Reviewed 16 May 2022

Good Value for Money. Room was well maintained and very comfortable bed and cushion. The room was very clean and had all the amenities stated. room was how it was stated in the booking page.fast check in and check out process. Came with parking.

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank raswine26rr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Keven Yong, Guest Services / Front Office at OZO George Town Penang, responded to this reviewResponded 18 May 2022

Dear Guest,

Greetings from OZO Georgetown Penang!

We’re so grateful that you took the time to give a positive rating about us. It’s our pleasure to serve you and we look forward to your future stay with us.
Thank you.

Best regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2022 via mobile

Location at George Town about 1.5km to most local attractions and famous local foods could actually walk around to explore. To take grab ride around George Town is RM 5 per trip and to Gurney area malls is between RM11 to RM13.

No sight of money changer, convenience stores and eateries near hotel area. 7/11 store (a bit of distance away from the hotel) only operates standard business hours not 24 hours.

Date of stay: April 2022
Trip type: Travelled solo
Thank MsPlin008
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Keven Yong, Guest Services / Front Office at OZO George Town Penang, responded to this reviewResponded 18 May 2022

Dear Guest,

Greetings from OZO Georgetown Penang!

It was a pleasure having you stay with us. However we are regret that we did not assist you during your stay, actually the nearest money changer is only 5 minutes driving distance in the nearby mall, therefore you may find a few convenience stores such as Happy Mart which operate 24 hours in walking distance about 3-5minutes.

We looking forward to have you staying with us again, any information you can get from our reception.

Thank you for leaving us this review of your recent stay.

Best regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2022 via mobile

It was dissapointed as the person who clean the room was not changed the towel. Spilled drinks on the hand towel and i purposely put it aside so they can change it, however when Im back the hand towel they hang it as it was clean and changed to new towel but when Im about to wipe my face the stain was still there and i am so shock that they dont even changed it and hang it back as it was the new towel. Bad service and i dont know if the rest of the towel was clean enough. Not recommended at all because they are not practise CLeanliness at all.

Room tip: To always check the cleanliness of the room/ towels
Date of stay: April 2022
Trip type: Travelled as a couple
2  Thank sharonbN4537BS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Keven Yong, Guest Services / Front Office at OZO George Town Penang, responded to this reviewResponded 18 May 2022

Dear Guest,

Greetings from OZO Georgetown Penang!

Before even attempting to explain the reasons leading to this unintended service shortcomings, I would like to sincerely apologise for any inconveniences caused. We have further investigated with associates concerned and they have been strictly reminded to undertake their duties and tasks diligently.

At OZO Georgetown Penang, we are committed to guest's satisfaction and have a zero-tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures.

We deeply regret this happened to you, nevertheless rest assured that preventable measures are introduced to avoid the recurrence of the similar issues.

Thank you for sharing your feedback which we highly appreciate. We value your opinion and see it as an opportunity to learn and improve.

Best regards,
Management Team

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Reviewed 7 March 2022

Stayed here one night in family suites with 2 rooms with my 2 kids, the hotel is not far from Komtar penang. Parking is not an issue even for our MPV, their rotating car park with escalator can move the car into empty slot. Check-in is fast and we stayed at level 19th with nice city and some ocean view. Room is very big with a living room, master room with big washroom and changing cabinet, and another connecting room. Wifi is fast and there are 19 tv channels to choose from. Next morning we went for their gym at level 22, not very big but good enough with 5-6 workout machines. Breakfast is at level 21 buffet styles, choice is just nice, not many but food is ok with reasonable price, only RM21 per pax.

Date of stay: March 2022
2  Thank yfuwong
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Keven Yong, Guest Services / Front Office at OZO George Town Penang, responded to this reviewResponded 18 May 2022

Dear Guest,

Greetings from OZO Georgetown Penang!

We’re so grateful that you took the time to give a positive rating about us. It’s our pleasure to serve you and we look forward to your future stay with us.
Thank you.

Best regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2022 via mobile

Very nice and strategic hotel with complete amenities. Location wise is near to everything especially to get food. The worker’s are helpful and kind. Room are spacious and clean with a modern furniture and fitting. I will surely come back in the near future.

Date of stay: March 2022
Trip type: Travelled with family
2  Thank houzall
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Keven Yong, Guest Services / Front Office at OZO George Town Penang, responded to this reviewResponded 18 May 2022

Dear Guest,

Greetings from OZO Georgetown Penang!

We’re so grateful that you took the time to give a positive rating about us. It’s our pleasure to serve you and we look forward to your future stay with us.
Thank you.

Best regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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